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ServiceNow Stock NOW

ServiceNow, Inc. · SEC filings · Reporting currency USD · Quarterly reporting · Figures as of Q2 2026 · updated 2026-10-27 · ISIN US81762P1021 · WKN A1JX4P

ServiceNow stock (NOW): Quarterly and annual results since 2023 from Quarterly Report and SEC filings: revenue, earnings, balance sheet, cash flow and management guidance, every figure with its source. As of 07/2026, quarterly reporting. Stock analysis by NadirAlpha. ServiceNow stock (NOW): listed on NYSE, index S&P 500, WKN A1JX4P. NadirAlpha has evaluated 52 original documents, cross-checked every figure automatically and linked each to its source; sources as of 07/2026. Revenue Q2 2026: USD 4 billion (+24% year on year). Latest reported (Q2 2026): RPO, ServiceNow AI annual contract value. Latest reading: Net cash to net debt, Operating income halved, Revenue accelerating, Guidance raised.

Net cash to net debt Operating income halved Revenue accelerating Guidance raised

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AI-generatedCreated with AI assistance from the company's linked original filings (transparency per Art. 50 EU AI Act). More about the tool: Claude Code.
Not investment adviceNeutral financial information, no recommendation, no investment research within the meaning of MiFID II.
Verify yourselfFigures are extracted automatically, errors are possible. Every figure is clickable with its source; the issuer's original documents are always authoritative.
EditorialThe texts (business model, current status, development and others) are written AI-editorially from the original reports alone, cross-checked automatically and backed with sources; the company's own account, no assessment of our own. Methodology
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ServiceNow Current Status

The current state of ServiceNow at a glance, figures as of Q2 2026, with core figures and the key management statements from the latest filing. NadirAlpha methodology

Assessment by NadirAlpha, as of Q2 2026.

ServiceNow reported revenues of 3,987 million for Q2 2026, with non-GAAP operating income of 1,173 million and adjusted diluted EPS of 0.90 129. The company's AI business crossed $1 billion in annual contract value and the company recorded 123 transactions over $1 million in net new annual contract value, growing nearly 40% year-over-year 29. ServiceNow raised its full year 2026 subscription revenues guidance and outlined long-term targets including more than $30 billion in subscription revenues and a Rule of 60 or better by 2030 29. Agentic deployments of the company's AI platform increased ninefold over nine months, reflecting continued traction among enterprise customers 29.
Management commentary on the 2026-Q2 results (8-K-EX99.1, 2026-07-22):

“ServiceNow's exceptional Q2 results solidify our position as the fastest-growing major enterprise software and cybersecurity company. The company's sterling fundamentals have us operating to the Rule of 56, well on our way to the Rule of 60. With our AI Control Tower as the market standard, agentic deployments of ServiceNow AI increased ninefold in just nine months. Our $29 billion in remaining performance obligations is fueled by longer customer commitments and skyrocketing demand from our partner ecosystem. We are who we said we were: a defining company that is only just getting started.”

Bill McDermott, Chairman and Chief Executive Officer 29

“Q2 was an outstanding quarter that highlights ServiceNow's broad based demand, strong execution, and operating leverage. Once again, we beat the high end of our guidance range across every topline and profitability metric. AI net new ACV growth continues to outpace expectations, our AI Control Tower is supercharging our Security and Risk business, and ITOM is seeing strong demand tailwinds for the CMDB to serve as an essential governance and data foundation. In an environment where most enterprises are still searching for AI's ROI, ServiceNow is the platform delivering it.”

Gina Mastantuono, President and Chief Financial Officer 29
Revenue · 2026-Q23,987$ million+24.0 % vs. 2025-Q2
Net profit · 2026-Q2298$ million−22.6 % vs. 2025-Q2
EPS · 2026-Q20.29$−21.6 % vs. 2025-Q2
Revenue trend
Guidance
For FY2026, ServiceNow guides Gross margin (non-GAAP) 81% (cut); Subscription revenues 15,760 to 15,780 $ million (raised); Subscription revenues growth 22.5% (raised). 29 For 2026-Q3, ServiceNow guides Subscription revenues 3,975 to 3,980 $ million (initiated); Subscription revenues growth 20.5% (initiated); Subscription revenues growth (constant currency) 20% (initiated). 29
Profitability
ServiceNow posted GAAP operating income of 162 million in Q2 2026, while non-GAAP income from operations increased 23% year-over-year 30. Net income was 298 million, with diluted EPS of 0.29 129. Quarterly operating cash flow was 587 million and free cash flow totaled 473 million 129.
Leverage
ServiceNow closed Q2 2026 with cash of 2,503 million and a net debt position of 2,932 million 129. In May 2026, the company issued $4.0 billion of fixed-rate senior unsecured notes with maturities from May 2028 through May 2056, and established a $3.0 billion unsecured revolving credit facility maturing April 1, 2031 30. A $3.0 billion commercial paper program had $2.1 billion outstanding at quarter end 30.
Recurring
ServiceNow's subscription revenues grew 24.5% year-over-year to $3,877 million in Q2 2026, beating guidance and representing the primary component of total quarterly revenue 29. Current remaining performance obligations (cRPO) and total RPO both grew 21% year-over-year, reaching $13.34 billion and $29.0 billion respectively as of June 30, 2026 30. The number of customers with annual contract value greater than $5 million rose from 533 to 658 year-over-year 30.
Management view
ServiceNow launched Otto, a unified AI experience combining Now Assist, Moveworks, and AI Experience capabilities, and made Build Agent generally available in ServiceNow Studio and across Cursor, Windsurf, Claude Code, and GitHub Copilot 29. The company also introduced Action Fabric for secure third-party AI integration and launched Context Engine and Autonomous Data Analytics for enterprise AI governance, while entering a design partnership with Anthropic to connect Claude directly to platform workflows 29. ServiceNow committed to reducing stock-based compensation to less than 10% of revenue by 2029 and set a target of 30% of annual contract value from AI by 2030 29.
Change
ServiceNow's subscription gross profit percentage declined to 73% in Q2 2026 from 80% in the prior year period, reflecting higher costs to support subscription growth including regulated markets support 30. Cost of subscription revenues increased 65% year-over-year, primarily due to increased headcount and infrastructure spending 30. Stock-based compensation increased 31% year-over-year, driven by additional grants and awards from acquisitions 30.
Risks (current)
ServiceNow faces revenue variability from a mix of offerings including self-hosted arrangements where a portion of revenue is recognized upfront rather than ratably, and from the timing of contract renewals relative to scheduled expiration dates 30. The subscription gross profit percentage is expected to decline further due to growth in third-party cloud services costs and intangible asset amortization, while incremental costs are required to support customers in regulated markets and to comply with evolving data residency requirements 30. ServiceNow also faces alleged violations of anti-bribery, anti-corruption, and public sector contracting laws 27.
New this reporting period
ServiceNow completed the acquisition of Armis Security Ltd, adding cyber asset intelligence and security exposure management capabilities to its platform 30. ServiceNow subsequently integrated Armis technology alongside Veza and AI Control Tower capabilities into a new Autonomous Security & Risk AI specialist product announced during Q2 2026 29. Business combination and related costs from the Armis and other acquisitions contributed to higher cash usage during the period 30.

ServiceNow Stock: Key Figures ($ million)

Revenue, margin, earnings and EPS of ServiceNow per fiscal year, half-year and quarter in $ million, as of Q2 2026, as reported in the filing; restatements show the most recent filing version. NadirAlpha extracts all values automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original. NadirAlpha methodology

All figures serve only to support your own investment decision and are not a recommendation; the company's original reports are authoritative.

Revenue ($ million) · annual basis, as reported
Net income ($ million) · annual basis, as reported
EPS ($) · annual basis, as reported
Operating cash flow ($ million) · annual basis, as reported
Revenue ($ million) · quarterly basis, as reported
Net income ($ million) · quarterly basis, as reported
EPS ($) · quarterly basis, as reported
Operating cash flow ($ million) · quarterly basis, as reported
Cash ($ million) · annual basis, as reported
Debt ($ million) · annual basis, as reported
Net Debt ($ million) · annual basis, as reported
Capex ($ million) · annual basis, as reported
FCF ($ million) · annual basis, as reported
D&A ($ million) · annual basis, as reported
Cash ($ million) · quarterly basis, as reported
Debt ($ million) · quarterly basis, as reported
Net Debt ($ million) · quarterly basis, as reported
Capex ($ million) · quarterly basis, as reported
FCF ($ million) · quarterly basis, as reported
D&A ($ million) · quarterly basis, as reported
Shown: the most recent fiscal years. Full history since FY2016 is on record.

Fiscal years

Amounts in $ million · EPS in $ per share · as reported
ServiceNow stock: key figures on annual basis, FY2023 to FY2025, in $ million. Compiled by NadirAlpha from SEC filings.
PeriodRevenueOp. incomeOp. income (adj.)Net incomeEPS ($)EPS adj. ($)OCFSource
FY202513,2781,8244,1491,7481.67–5,44426
FY202410,9841,3643,2541,4251.3713.934,26718
FY20238,9717622,4891,7311.6810.773,39810

Quarters

Amounts in $ million · EPS in $ per share · as reported
ServiceNow stock: key figures on quarterly basis, 2023-Q1 to 2026-Q2, in $ million. Compiled by NadirAlpha from SEC filings.
PeriodPublishedRevenueOp. incomeOp. income (adj.)Net incomeEPS ($)EPS adj. ($)FCFCashNet DebtSource
2026-Q2*2026-07-223,9871621,1732980.290.904732,5032,932129
2026-Q1*2026-04-223,7705031,1994690.450.971,5292,702-1,21127
2025-Q4*2026-01-283,5684431,1014010.38*≈–2,0003,726-2,235125
2025-Q3*2025-10-293,4075721,1405022.404.82°5782,725-1,234123
2025-Q2*2025-07-233,2153589553850.370.815263,124-1,63421
2025-Q1*2025-04-233,0884519534600.440.81~1,4723,369-1,87919
2024-Q4*2025-01-292,9573748723840.37*≈3.671,3822,304-81517
2024-Q3*2024-10-232,7974188724322.073.724691,885-39615
2024-Q2*2024-07-242,6272407202621.263.133582,159-67113
2024-Q1*2024-04-242,6033327913471.673.411,2062,056-56811
2023-Q4*2024-01-242,4372707172950.29*≈3.111,3441,897-4099
2023-Q3*2023-10-252,2882316762421.172.921751,1123757
2023-Q2*2023-07-262,1501175441,0445.082.374481,663-1765
2023-Q1*2023-04-272,0961445521500.732.377371,852-366~4
* derived: values with formula provenance (hover); Q4 = FY − 9M · H2 = FY − H1 · EPS via implied shares · net debt = financial debt − cash · FCF = OCF − |capex|.
Columns not reported in this reporting cadence are hidden: EBITDA (adj.) (not reported in any source for these periods).

ServiceNow Balance Sheet & Cash Flow ($ million)

Point-in-time balance sheet items of ServiceNow (cash, financial debt) and cash flow items per fiscal year, half-year and quarter, derived values with their formula in the popover. NadirAlpha extracts all values automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original. NadirAlpha methodology

Fiscal years

Amounts in $ million · as reported
ServiceNow stock: balance sheet and cash flow on annual basis, FY2023 to FY2025, in $ million. Compiled by NadirAlpha from SEC filings.
PeriodPublishedCashDebtNet DebtD&AOCFCapexFCFSource
FY20252026-01-283,7261,491-2,2357385,4448684,57625
FY20242025-01-292,3041,489-8155644,2678523,41517
FY20232024-01-241,8971,488-4095623,3986942,7049

Quarters

Amounts in $ million · as reported
ServiceNow stock: balance sheet and cash flow on quarterly basis, 2023-Q1 to 2026-Q2, in $ million. Compiled by NadirAlpha from SEC filings.
PeriodPublishedCashDebtNet DebtD&AOCFCapexFCFSource
2026-Q22026-07-222,5035,4352,932374587114473129
2026-Q12026-04-222,7021,491-1,2112581,6701411,52927
2025-Q42026-01-283,7261,491-2,2352122,2382382,000125
2025-Q32025-10-292,7251,491-1,234166813235578123
2025-Q22025-07-233,1241,490-1,63414571619052621
2025-Q12025-04-233,3691,490-1,8791601,6772051,47219
2024-Q42025-01-292,3041,489-8151541,6352531,38217
2024-Q32024-10-231,8851,489-39611967120246915
2024-Q22024-07-242,1591,488-67111262026235813
2024-Q12024-04-242,0561,488-5681301,3411351,20611
2023-Q42024-01-241,8971,488-4091541,6052611,3449
2023-Q32023-10-251,1121,4873751193111361757
2023-Q22023-07-261,6631,487-1761105801324485
2023-Q12023-04-271,8521,486~-366~1269021657374
Debt = long-term + current · Net debt = debt − cash · FCF = OCF − capex.

ServiceNow Guidance Tracking (latest per metric/period · 44/61)

All forecasts (guidance) of the ServiceNow management and their later outcome: per metric and period the most recent statement applies, the status is checked against the reported actuals. NadirAlpha methodology

Actuals: ratios in %

Direction: confirmedcutinitiatedraised Verdict: beatmisspending

ServiceNow: guidance and actuals per metric and period, 61 entries. Compiled by NadirAlpha from SEC filings.
For periodGuided onMetricGuidedActualVerdictDirectionSource
FY20262026-07-22Gross margin (non-GAAP)81%–29
FY20262026-07-22Subscription revenues15,760–15,780–29
FY20262026-07-22Subscription revenues growth22.5%–29
FY20262026-07-22Subscription revenues growth (constant currency)21%–29
FY20262026-07-22Non-GAAP income from operations margin31.5%–29
FY20262026-04-22Operating margin31.5%–27
FY20262026-04-22Non-GAAP free cash flow margin35%–29
FY20262026-04-22Subscription revenues growth in constant currency20.5–21%–27
FY20262026-01-28cRPO1,050–25
2026-Q32026-07-22Subscription revenues3,975–3,980–29
2026-Q32026-07-22Subscription revenues growth20.5%–29
2026-Q32026-07-22Subscription revenues growth (constant currency)20%–29
2026-Q32026-07-22Current remaining performance obligations growth19.5%–29
2026-Q32026-07-22Current remaining performance obligations growth (constant currency)20%–29
2026-Q32026-07-22Non-GAAP income from operations margin31%–29
2026-Q22026-04-22Gross margin (non-GAAP)26.5%––27
2026-Q22026-04-22Subscription revenues growth22.5%––27
2026-Q22026-04-22Subscription revenues growth in constant currency21–21.5%––27
2026-Q22026-04-22cRPO growth19%––27
2026-Q22026-04-22cRPO growth in constant currency19.5%––27
2026-Q22026-04-22Non-GAAP free cash flow1,040––27
2026-Q12026-01-28Gross margin (non-GAAP)31.5%––25
2026-Q12026-01-28Subscription revenues21.5–22%––25
2026-Q12026-01-28cRPO growth22.5%––25
2026-Q12026-01-28cRPO1,050––25
FY20252025-10-29Gross margin (GAAP)83.5%––23
FY20252025-10-29Subscription revenues12,835–12,845––23
FY20252025-10-29Subscription revenues year-over-year growth20.5%––23
FY20252025-10-29Subscription revenues constant currency year-over-year growth20%––23
FY20252025-10-29Income from operations margin31%––23
FY20252025-10-29Free cash flow margin34%––23
FY20252025-07-23Subscription revenues in constant currency19.5–20%––21
FY20252025-04-23Gross margin (non-GAAP)83.5%––21
FY20252025-04-23Operating margin30.5%13.721
FY20252025-04-23Non-GAAP free cash flow margin32%––21
FY20252025-04-23Subscription revenues (Constant Currency)19.5%––20
2025-Q32025-07-23Operating margin30.5%16.821
2025-Q32025-07-23Revenue growth (YoY)18.5%21.8–21
2025-Q32025-07-23Subscription revenues20–20.5%––21
2025-Q32025-07-23Subscription revenues in constant currency19.5%––21
2025-Q32025-07-23Total revenues in constant currency18%––21
2025-Q22025-04-23Operating margin27%11.120
2025-Q22025-04-23Subscription revenues19–19.5%––20
2025-Q22025-04-23Subscription revenues (Constant Currency)19.5%––20
FY20242024-10-23Subscription revenues10,655–10,660––15
FY20242024-10-23Subscription revenues constant currency year-over-year growth22.5––15
FY20242024-10-23Subscription gross profit84.5––15
FY20242024-10-23Income from operations29.5––15
FY20242024-10-23Free cash flow31––15
FY20242024-05-06Stock-based compensation31––12
FY20242024-04-24Subscription revenues growth21.5–22%––11
2024-Q22024-04-24Subscription revenues growth21.5–22%––11
2024-Q12024-01-24Subscription revenues24–24.5%––9
FY20232023-10-25Subscription revenues8,635–8,640––7
FY20232023-10-25Income from operations margin27%––7
FY20232023-07-26Gross margin (GAAP)84%––7
FY20232023-07-26Operating margin26.5%8.55
FY20232023-07-26Free cash flow margin30%––7
2023-Q32023-07-26Operating margin27%10.15
2023-Q32023-07-26Subscription revenues25.5–26%––5
2023-Q12023-01-25Subscription revenues22–22.5%––1

ServiceNow Stock: Price & Chart

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ServiceNow Event Timeline

NadirAlpha sorts 55 events of ServiceNow by quarter, most recent first, each with source number and event type, management quotes as direct quotes at the start of the quarter. NadirAlpha methodology

Overview: one dot per event · click jumps to the period
earningsrevenuemarginguidancestrategyfinancials2023-Q12023-Q22023-Q32023-Q42024-Q12024-Q22024-Q32024-Q42025-Q12025-Q22025-Q32025-Q42026-Q12026-Q2
2026 · 7 events

Net cash to net debt 2026-07-23
ServiceNow issued $4.0 billion of fixed-rate senior unsecured notes in May 2026 and established a $3.0 billion commercial paper program with $2.1 billion outstanding as of June 30, 2026, shifting the balance sheet from a net cash to a net debt position 30
Revenue accelerating 2026-07-22
Subscription revenues grew 24.5% year-over-year to $3,877 million, beating guidance; cRPO grew 21% to $13.20 billion 29
Guidance raised 2026-07-22
ServiceNow raised its full-year 2026 subscription revenues guidance and outlined long-term targets of $30 billion+ in subscription revenues and Rule of 60+ by 2030 29
Operating income halved 2026-07-22
Operating income more than halved YoY (358.0 to USD 162.0 million, -55%). 129

“ServiceNow's first quarter performance beat the high end of our guidance once again. Since our founding, we've built our platform around the work customers need to accomplish. Today, they rely on ServiceNow to be their AI control tower for business reinvention. Customers trust our platform because we integrate with any model, cloud, interface, data, and system they choose to deploy. As new technologies create both opportunity and risk, our two decades of engineering combined with deep business context enable us to orchestrate and secure the agentic enterprise. With this foundation, our AI growth is far exceeding even our own expectations, reinforcing our position as one of the fastest growing enterprise software companies ever.”

Bill McDermott, Chairman and Chief Executive Officer 27
Margin compressing 2026-04-23
Subscription gross profit percentage decreased to 78% from 81% due to cloud services usage and acquired intangible amortization 28
Revenue accelerating 2026-04-22
Subscription revenues grew 22% year-over-year to $3,671 million, beating the high end of guidance 27
Acquisition 2026-04-22
Armis acquisition closed on April 20, 2026 to expand security platform capabilities; Veza closed March 2, 2026 to extend data access control 27
2025 · 13 events

“ServiceNow significantly beat Q4 expectations, accelerated net new business, and issued exceptional guidance for 2026. We had substantial growth in licensed users, workflows, and transactions on our platform. With our consistent Rule of 55+ profile, there is no AI company in the enterprise better positioned for sustainable profitable revenue growth than ServiceNow. We are building the AI control tower for business reinvention so enterprises can operate securely in an agentic AI world.”

Bill McDermott, Chairman and Chief Executive Officer 25
revenue 2026-01-28
Subscription revenues reached $3,466 million, representing 21% year-over-year growth 25
Acquisition 2026-01-28
Closed acquisition of Moveworks on December 15, 2025 25
Acquisition 2026-01-28
Announced intent to acquire Armis to create a unified end-to-end security exposure and operations stack 25

“This outstanding Q3 performance is the clearest demonstration yet that ServiceNow is the AI platform for business transformation. Every enterprise in every industry is focused on AI as the innovation opportunity of our generation. Leaders work with ServiceNow because they trust this proven platform as the core of their technology estate for decades to come. From autonomous workflows to AI-driven CRM, ServiceNow is putting AI to work for people, driving massive value creation for customers and shareholders.”

Bill McDermott, Chairman and Chief Executive Officer 23
revenue 2025-10-29
Subscription revenues grew 21.5% year-over-year to $3,299 million 23
Margin expanding 2025-10-29
Non-GAAP operating margin expanded to 33.5% from 31% in Q3 2024 23
Guidance raised 2025-10-29
Raised FY2025 free cash flow margin guidance to 34% 23

“ServiceNow's outstanding second quarter results continue our long track record of elite level execution. Our beat-and-raise quarter showcases the mission-critical nature of the ServiceNow AI Platform. Every business process in every industry is being refactored for agentic AI. ServiceNow has never been more differentiated as a full stack agentic operating system for the enterprise.”

Bill McDermott, Chairman and Chief Executive Officer 21
Revenue accelerating 2025-07-23
Subscription revenues reached $3,113 million, representing 22.5% year-over-year growth 21
Acquisition 2025-07-23
Acquisition of data.world announced; transaction closed in July 2025 21
Partnership 2025-07-23
Expanded partnerships with AWS, NVIDIA, UKG, and Cisco for AI capabilities 21

“ServiceNow's position as the platinum standard for enterprise-grade AI drove these outstanding first quarter results. Our platform is delivering real business transformation to empower CEOs with speed and agility to lead through this fast-changing environment. ServiceNow is meeting the moment, driving immediate value creation for customers and shareholders.”

Bill McDermott, Chairman and CEO 20
revenue 2025-04-23
Subscription revenues grew 19% to $3,005 million, driven by new and existing customer purchases 19
Margin compressing 2025-04-23
Subscription gross margin decreased 2 percentage points to 81% due to increased support costs in regulated markets 19
Acquisition 2025-04-23
Announced plans to acquire Moveworks to combine agentic AI with front-end AI assistant and enterprise search 20
Net cash build 2025-04-23
Net cash position expanded to USD 1,879.0 million from USD 815.0 million in 2024-Q4 (+131%, derived from reported financial debt minus cash). 19
2024 · 17 events

“ServiceNow closed out the year exceeding Q4 expectations on top of our 'beat and raise' track record. AI is fueling a top to bottom re-ordering of the enterprise technology landscape. Leaders are embracing the ServiceNow Platform as their AI agent control tower to unlock exponential productivity and seamlessly orchestrate end-to-end business transformation. We are still in the early days of a massive opportunity. ServiceNow's innovation, growth, and profitability put us in a class of one.”

Bill McDermott, Chairman and Chief Executive Officer 17
Acquisition 2025-01-29
Acquisition of Cuein, an AI-native conversation data analysis platform, to advance next-generation AI agents on the ServiceNow Platform 17
Acquisition 2025-01-29
Acquisition of Mission Secure to strengthen operational technology services for industrial markets customers 17
Strategic pivot 2025-01-29
Executive leadership restructured: Gina Mastantuono named President and CFO, Chris Bedi as Chief Customer Officer, Paul Smith as President of Global Customer and Field Operations, and Jacqui Canney as Chief People and AI Enablement Officer 17
Net cash build 2025-01-29
Net cash position expanded to USD 815.0 million from USD 396.0 million in 2024-Q3 (+106%, derived from reported financial debt minus cash). 125

“ServiceNow raised our full year topline guidance on the strength of our Q3 results, once again going beyond expectations. This remarkable momentum stems from both existing and new customers doubling down on their investments in ServiceNow as the AI platform for business transformation. The mandate to put AI to work for people represents a generational technology shift. We have never been more confident in ServiceNow's team, our platform, and our position as the ultimate growth company in enterprise software.”

Bill McDermott, Chairman and Chief Executive Officer 15
Guidance raised 2024-10-23
2024 subscription revenues guidance raised after ServiceNow exceeded guidance across all Q3 topline growth and profitability metrics 15
Partnership 2024-10-23
Partnership with NVIDIA to co-develop native AI agents using NVIDIA NIM Agent Blueprints announced 15
New market 2024-10-23
Now Platform Xanadu release introduced hundreds of new AI capabilities; Agentic AI integration announced with first use cases for CSM and ITSM available in November 2024 15
Cash flow inflection 2024-10-23
Operating cash flow reached USD 671.0 million vs USD 311.0 million in 2023-Q3 (×2.2). 123

“ServiceNow's elite-level execution is reflected in our continued outperformance across all topline growth and profitability metrics. Our relevance as the AI platform for business transformation remains stronger than ever as CEOs are looking for new vectors of growth, simplification, and digitization. ServiceNow intends to reinvent every workflow, in every company, in every industry with GenAI at the core.”

Bill McDermott, Chairman and Chief Executive Officer 13
Guidance raised 2024-07-24
2024 subscription revenues and operating margin guidance raised after Q2 results 13
Strategic pivot 2024-07-24
President and COO CJ Desai departed effective immediately; Chris Bedi appointed interim Chief Product Officer 13
Acquisition 2024-07-24
Acquisition of Raytion, a Germany-based industry leader in information retrieval technology 13
Operating income doubled 2024-07-24
Operating income more than doubled YoY (117.0 to USD 240.0 million, +105%). 121
Net income halved 2024-07-24
Net income more than halved YoY (1,044.0 to USD 262.0 million, -75%). 121

“ServiceNow is off to a fast start with an outstanding first quarter. As leaders seek significant productivity improvements, ServiceNow has first mover advantage with years of investment in AI technology and talent. Our GenAI offerings are the fastest selling in the company's history. We are humbled by the trust our customers are investing in our platform. As we engineer Now Assist AI into every business workflow across every enterprise, we are giving people the power to know more, care more, and do more.”

Bill McDermott, Chairman and CEO 11
Guidance raised 2024-04-24
Midpoint of 2024 subscription revenues guidance range raised following Q1 results 11
New market 2024-04-24
Now Assist GenAI achieved the largest net new ACV contribution to date of any new product family launch 11
Operating income doubled 2024-04-24
Operating income more than doubled YoY (144.0 to USD 332.0 million, +131%). 11
Net income doubled 2024-04-24
Net income more than doubled YoY (150.0 to USD 347.0 million, +131%). 11
2023 · 18 events

“ServiceNow closed out the year with another outstanding quarter. Generative AI is injecting new fuel into our already high-performing engine. ServiceNow's intelligent platform for end-to-end digital transformation is driving massive leaps in productivity and explosive growth. This is a breakthrough moment.”

Bill McDermott, Chairman and Chief Executive Officer 9
revenue 2024-01-24
Q4 subscription revenues grew 27% year-over-year to $2,365 million; full-year subscription revenues reached $8,680 million with 26% growth 9
Guidance raised 2024-01-24
2024 non-GAAP operating margin guidance raised to 29%; full-year 2023 non-GAAP operating margin reached 28% 9
Partnership 2024-01-24
Announced strategic partnerships with DXC, Amazon Web Services, EY, and Visa to expand AI capabilities and platform integrations 9
Net debt to net cash 2024-01-24
Net debt position flipped (+375.0 to -USD 409.0 million vs 2023-Q3). 117

“ServiceNow had another beyond expectations quarter. We've released more than 5,000 new capabilities this year, including generative AI for the use cases that matter most to our customers. Innovation drives growth. This is a highly unique, differentiated company that is reshaping business as the intelligent super platform for the enterprise.”

Bill McDermott, Chairman and CEO 7
Revenue accelerating 2023-10-25
Subscription revenue growth of 27% year-over-year in Q3 2023, exceeding guidance across all topline and profitability metrics 7
Margin expanding 2023-10-25
Non-GAAP operating margin improved to 30% in Q3 2023 from 26% in the prior year quarter 7
New market 2023-10-25
Launched Vancouver Platform release embedding generative AI across all workflows with Now Assist capabilities 7
Net cash to net debt 2023-10-25
Net debt position flipped (-176.0 to +USD 375.0 million vs 2023-Q2). 115
Operating income doubled 2023-10-25
Operating income more than doubled YoY (91.0 to USD 231.0 million, +154%). 115
Net income doubled 2023-10-25
Net income more than doubled YoY (80.0 to USD 242.0 million, +202%). 115

“ServiceNow results were supercharged by unprecedented demand for our organic innovation. We're in a powerful new 'AI world,' where imagination is the only limit. ServiceNow is already seeing our own significant productivity increases with the generative AI solutions we're releasing to the market, which will rapidly accelerate breakthrough innovation for our customers.”

Bill McDermott, Chairman and CEO 5
Guidance raised 2023-07-26
2023 subscription revenue growth guidance raised; subscription revenues now expected to grow 24.5% to 25% year-over-year 5
New market 2023-07-26
Announced generative AI solutions including Generative AI Controller, Now Assist for Search, and Now Assist for Virtual Agent 5
Acquisition 2023-07-26
Closed acquisition of AI-powered platform G2K to transform retail and other industries 5
Net debt to net cash 2023-07-26
Net debt position flipped (+16.0 to -USD 176.0 million vs 2022-Q4). 113
Operating income doubled 2023-07-26
Operating income more than doubled YoY (22.0 to USD 117.0 million, +432%). 113
Net income doubled 2023-07-26
Net income more than doubled YoY (20.0 to USD 1,044.0 million, +5120%). 113

revenue 2023-04-27
Total revenues increased 22% to USD 2,096 million, with subscription revenues up 24% to $2,024 million driven by new and existing customer purchases 4
Net income doubled 2023-04-27
Net income more than doubled YoY (75.0 to USD 150.0 million, +100%). 4

ServiceNow Business Model

What ServiceNow does and how the company earns its money, written AI-editorially from the original reports alone, without any assessment of our own. NadirAlpha methodology

ServiceNow provides enterprise cloud-based workflow automation and AI platforms, earning the majority of its revenues from multi-year subscription contracts covering the Now Platform and workflow applications across IT service management, customer service, human resources, legal, security operations, and financial services. Professional services and training revenues, which support platform deployment and adoption for new and existing customers, form a smaller supplementary revenue stream. ServiceNow has substantially expanded its AI product portfolio, embedding agentic and generative AI capabilities across the platform and offering dedicated AI specialists targeting specific enterprise workflow domains.

ServiceNow Stock: Share-Price Drivers

Factors ServiceNow itself names as material for its business development, reproduced neutrally, without price forecast and without assessment of our own. NadirAlpha methodology

Adoption of generative and agentic AI across the Now Platform via Now Assist
ServiceNow has centred its product roadmap on AI, launching Now Assist, the Now LLM and agentic AI features and tying them to platform releases; quarterly revenue has continued to climb to 3,987 million in 2026-Q2 alongside an accelerating growth flag 18 129
Now Assist and agentic AI uptake
ServiceNow rolled out Now Assist generative AI and later agentic AI features, AI Agent Orchestrator, pre-built AI agents and the AI Agent Studio, indicating broadening product traction 17 18
Digital workflow products segment
ServiceNow reported FY2024 digital workflow products revenue growth of 23% 18
ITOM products segment
ServiceNow reported FY2024 ITOM products revenue growth of 22% 18
Platform release cadence
ServiceNow shipped successive releases carrying new AI capabilities, including the Washington D.C., Xanadu and Zurich releases 11 15 23
NVIDIA and partner ecosystem
ServiceNow extended its NVIDIA partnership for native AI agents and NIM inference microservices and announced the Apriel 2.0 model with NVIDIA 11 18 23
Acquisitions and strategic investments
ServiceNow added capabilities through deals including Cuein, the investment in Genesys and the planned Armis Security acquisition 17 23 30
Capital returns
ServiceNow authorised an additional 3 billion dollar share repurchase program in January 2025 17
Free cash flow generation
ServiceNow generated free cash flow of 1,529 million in 2026-Q1 and 473 million in 2026-Q2 127 129

Sector trend: ServiceNow's enterprise software KPIs point to rising demand, with quarterly revenue reaching 3,987 million and a growth flag marked as accelerating while guidance is confirmed 129. ServiceNow's adjusted operating income of 1,173 million in 2026-Q2 indicates broadly stable underlying profitability as AI-driven offerings scale 129

ServiceNow Revenue by Type (as of 2026-Q2 · USD million · 0/2)

Where the revenue of ServiceNow comes from: segments and product types with share, growth and margin, as of Q2 2026, older structures remain in the expandable part. NadirAlpha methodology

ServiceNow: revenue by segment, as of 2026-Q2, in USD million. Compiled by NadirAlpha from SEC filings.
SegmentSinceRevenueGrowthSource
Period FY2024 (12M)
Digital workflow products2022-Q19,42223%18
ITOM products2022-Q11,22422%18

ServiceNow Products & announcements (22/52 active+recent)

What ServiceNow launched, had approved or announced, from the filings up to Q2 2026, each row with the date of first mention. NadirAlpha methodology

Status: LaunchedPlanned

ServiceNow: product announcements from the filings, 52 entries. Compiled by NadirAlpha from SEC filings.
Product/LineSinceStatusSource
2026
ServiceNow AI-native experience launch2026-0427
Autonomous Workforce launch (2x)2026-0427
ServiceNow EmployeeWorks launch2026-0327
Healthcare Operations solution launch2026-0327
2025
Now Assist net new ACV in Q4 20252025-1225
Apriel 2.0 AI model with NVIDIA2025-1223
5-for-1 Stock Split2025-1228
Zurich platform release2025-0923
AI Experience user interface2025-0923
agentic workforce management2025-0721
ServiceNow Protected Platform Singapore (SPP-SG)2025-0721
Official Partner of the Ferrari Hypercar team2025-0721
Workflow Data Network launch2025-0521
ServiceNow University2025-0521
Core Business Suite2025-0521
CRM AI Agents and expanded CPQ capabilities2025-0521
Autonomous IT vision with agentic AI2025-0521
AI Control Tower and AI Agent Fabric2025-0521
Yokohama platform release2025-0320
Government Transformation Suite2025-0320
AI Agent Orchestrator, pre-built AI agents, and AI Agent Studio2025-0317
UAE Cloud on Microsoft Azure202513
Share repurchase program (2x)2025-017
2024
ServiceNow AI Agents for Customer Service Management and IT Service Management2024-1115
Milan and Rome data center pair launch2024-1015
Now Platform Xanadu release with hundreds of new AI capabilities2024-0915
RaptorDB Lighthouse program2024-0713
Now Platform and IBM watsonx integration2024-0513
Microsoft 365 Copilot integration with Now Assist (2x)2024-0518
Washington D.C. Platform release2024-0311
StarCoder2 open-access LLM family2024-0311
$500 million direct investment in Saudi Arabia2024-0311
Workflow Data Fabric integration202415
AWS Security Hub integration for security incident response202418
2023
ServiceNow Disputes Management, Built with Visa2023-129
Now Assist in Virtual Agent2023-129
Now Assist for Field Service Management2023-129
Now Assist AI solution (8x)2023-127
Vancouver Platform release2023-097
Strategic Portfolio Management product rename (formerly IT Business Management)2023-098
Source-to-Pay Operations product rename (formerly Procurement Operations Management)2023-098
ServiceNow large language model (Now LLM)2023-097
Integrated Risk Management product rename (formerly Governance, Risk and Compliance)2023-098
Generative AI Controller2023-097
ServiceNow.org2023-065
ServiceNow Ventures $1 billion investment by 20262023-065
Generative AI Controller, Now Assist for Search, Now Assist for Virtual Agent2023-065
Finance and Supply Chain Workflows2023-065
Case summarization and text-to-code capabilities with premium SKU offerings2023-065
AI Lighthouse program with NVIDIA and Accenture2023-065
Now Assist for Creator text-to-code functionality202310
Undated
West Palm Beach regional innovation hub and AI Institute–23

ServiceNow Transactions & Events (26)

26 transactions and events of ServiceNow from the original reports, financing measures and management changes are not listed here, cancelled items in grey. NadirAlpha methodology

Acquisitions · 17Partnerships/contracts · 9
20242025

Acquisitions by ServiceNow

ServiceNow: Acquisitions, 17 entries. Compiled by NadirAlpha from SEC filings.
Transaction / stakeDateTypeSource
2025
Veza acquisition2025-12Completed27
Moveworks acquisition2025-12Completed25
Armis acquisition (2x)2025-12Completed30
Investment in Zaelab (2x)2025-09Completed23
acquisition of data.world2025-07Completed21
Acquisition of Logik.ai2025-03Completed20
Cuein acquisition2025-01Completed17
2024
Mission Secure acquisition2024-12Completed17
Raytion acquisition2024-07Completed13
EY Smart Daily Management Application acquisition2024-03Completed11
Atrinet NetACE acquisition2024-03Completed11
AoraNow strategic investment2024-03Completed11
4Industry acquisition2024-03Completed11
2023
UltimateSuite acquisition2023-12Completed9
Co-investment in ANSR (3x)2023-10Completed7
G2K acquisition2023-07Completed5
2023 Acquisitions and investments focused on AI capabilities, process mining functionality and health and safety features2023Completed10

Partnerships and contracts of ServiceNow

ServiceNow: Partnerships & contracts, 9 entries. Compiled by NadirAlpha from SEC filings.
Transaction / stakeDateTypeSource
2025
Partnership with CapZone Impact Investments for manufacturing modernization2025-07Agreement21
2024
NVIDIA NIM inference microservices partnership2024-03Agreement11
NVIDIA partnership for native AI agents on Now Platform2024Agreement18
2023
Strategic alliance with EY2023-12Agreement9
Strategic Collaboration Agreement with Amazon Web Services2023-12Agreement9
Five-year strategic alliance with Visa2023-12Agreement9
Expanded partnership with Deloitte2023-10Agreement7
AI Lighthouse program partnerships2023-10Agreement7
Partnership with NVIDIA for enterprise-grade generative AI capabilities2023Agreement10

ServiceNow Risks (69 since the annual report of 2026-01-29, 170 tracked in total)

Which risks ServiceNow has named since the annual report, company-specific first, generic standard risks in the expandable part; first mention refers to the document base from 2023. NadirAlpha methodology

Category: FinancialTechnologyMacroMarketRegulatoryLegalCustomersCyberSupply chainESGStrategyCompetitionPeople

ServiceNow: risk factors as reported, 69 since the last annual report, 170 tracked. Compiled by NadirAlpha from SEC filings.
RiskCategoryLast reported
ServiceNow: first mention in 10-Q quarterly report of 2026-07-23 (2026-Q2), source 30
Timing of contract renewals before or after scheduled expiration dates causes RPO variability.=
Foreign currency exchange rate fluctuations affect RPO and cRPO variability, with increasing percentage of contracts in Euro and British Pound Sterling.=
Subscription gross profit percentage expected to decrease due to third-party cloud services growth and intangible asset amortization.=
Professional services and other gross loss percentage increasing due to personnel and partner ecosystem spend outpacing revenue growth.=
Mix of offerings including self-hosted arrangements causes revenue variability as portion is recognized upfront rather than ratably.=
Platform must seamlessly integrate AI, data and workflows across enterprise to maintain competitive position.=
ServiceNow: first mention in 10-Q quarterly report of 2026-04-23 (2026-Q1), source 28
Ongoing global conflicts may materially impact business if they persist or worsen and lead to greater global economic disruptions.2026-Q2
2026-07-23 30
ServiceNow: first mention in 10-Q quarterly report of 2024-05-06 (2024-Q1), source 12
Macroeconomic events including interest rates, global inflation and tariffs have led to economic uncertainty in the global economy.2026-Q2
2026-07-23 30
ServiceNow: first mention in 10-Q quarterly report of 2023-10-26 (2023-Q3), source 8
Incremental costs required to attract customers in regulated markets and to support new and evolving data residency requirements.2026-Q2
2026-07-23 30
ServiceNow: first mention in 10-Q quarterly report of 2026-04-23 (2026-Q1), source 28
Company is party to certain litigation; management does not believe ultimate resolution will have material adverse effect=
ServiceNow: first mention in 8-K-EX99.1 earnings release of 2026-04-22 (2026-Q1), source 27
Global macroeconomic and political conditions including tariffs, inflation and armed conflicts=
Ability to execute share repurchases as planned=
Ability to develop and gain acceptance of new and improved products including AI technology=
Ability to convert remaining performance obligations into revenue and add/retain customers=
ServiceNow: first mention in 10-K annual report of 2026-01-29 (FY2025), source 26
Data breaches, cyberattacks and third-party security failures could damage reputation and create significant liabilities.=
Strategic investments in private companies subject to partial or total loss of capital=
Changes in effective tax rate could materially impact financial results; California deferred tax assets under valuation allowance=
Data compromise or incident involving critical service providers could disrupt operations=
California headquarters vulnerable to increasing frequency of drought, wildfires, heat waves, and power shutoffs=
International expansion increases exposure to anti-corruption, export control and sanctions law violations.=
Government contracting involves lengthy certification processes, bid protests, and complex regulatory compliance.=
Uncertain tax positions subject to global audits; Pillar 2 minimum tax rules create new compliance complexity=
Fluctuations in value of foreign currencies relative to U.S. Dollar2026-Q1
2026-04-22 27
Failure to achieve corporate sustainability goals could harm reputation and employee/customer attraction=
Cash balances with multiple institutions routinely exceed deposit insurance limits=
Foreign currency derivative contracts expose to counterparty credit risk=
Fluctuations in interest rates affect fair value of investments and interest income=
Decreased subscription renewals have delayed but not immediate impact on revenues due to subscription model=
International expansion requires significant investment; growth rates lower in less established territories.=
Provisions in governing documents and Section 203 of Delaware law may discourage change of control=
Company may not be able to protect or enforce intellectual property rights against infringement.=
M&A transactions may fail to deliver expected benefits; integration challenges and management distraction.=
AI technology development and integration presents operational, legal, regulatory and ethical risks.=
Delays in improving information systems and processes could interfere with customer and employee support as company scales.=
Use of open-source software could harm product sales and subject company to possible litigation.=
Delays or defects in product releases could adversely impact customer adoption and satisfaction=
Rapid AI/technology evolution requires continuous investment to compete with larger vendors and new entrants.=
ServiceNow: first mention in 10-K annual report of 2025-01-30 (FY2024), source 18
Refinancing of 2030 Notes may require unfavorable terms; debt covenants restrict operational flexibilityFY2025
2026-01-29 26
Larger enterprise deals require longer sales cycles, increased costs, greater competition and configuration challenges.FY2025
2026-01-29 26
Subscription revenue recognition delays mean decreases in new subscriptions and renewals not immediately reflected in results.FY2025
2026-01-29 26
Changes in effective tax rate or disallowance of tax positions may adversely affect business.FY2025
2026-01-29 26
Strengthening US Dollar adversely affects Euro and British Pound Sterling revenuesFY2025
2026-01-29 26
Natural disasters including climate change and other uncontrollable events may disrupt operations.FY2025
2026-01-29 26
Customer implementation failures could result in reputational harm and competitive displacementFY2025
2026-01-29 26
ServiceNow: first mention in 8-K-EX99.1 earnings release of 2025-01-29 (2024-Q4), source 17
Ability to sell to larger enterprises, government, and regulated organizations2026-Q1
2026-04-22 27
Ability to expand and maintain partnerships and realize anticipated benefits2026-Q1
2026-04-22 27
ServiceNow: first mention in 10-Q quarterly report of 2024-07-25 (2024-Q2), source 14
Global conflicts and economic uncertainty impact customer spending on digital transformationFY2025
2026-01-29 26
ServiceNow: first mention in 8-K-EX99.1 earnings release of 2024-07-24 (2024-Q2), source 13
Ability to predict and respond to rapidly evolving technological and market developments2026-Q1
2026-04-22 27
ServiceNow: first mention in 8-K-EX99.1 earnings release of 2024-04-24 (2024-Q1), source 11
Fluctuations in interest rates2026-Q1
2026-04-22 27
Errors, interruptions, delays or security breaches in service or data centers2026-Q1
2026-04-22 27
Ability to maintain and attract key employees and manage workplace culture2026-Q1
2026-04-22 27
Ability to consummate and realize benefits of strategic transactions or acquisitions2026-Q1
2026-04-22 27
Experiencing actual or perceived cyber-security events or weaknesses2026-Q1
2026-04-22 27
Ability to compete successfully against existing and new competitors2026-Q1
2026-04-22 27
Global economic conditions may harm industry and business performance.FY2025
2026-01-29 26
ServiceNow: first mention in 10-K annual report of 2024-01-25 (FY2023), source 10
Company has recorded material charges for IP-related legal settlements; competitors own larger patent portfoliosFY2025
2026-01-29 26
Service disruptions or defects could damage customer businesses and expose company to substantial liability.FY2025
2026-01-29 26
Increasing revenue dependence on partner network; partners may fail to perform or compete with company.FY2025
2026-01-29 26
As business grows, revenue growth rate expected to decline over long term.FY2025
2026-01-29 26
Stock price subject to wide fluctuations unrelated to financial performance; potential for securities litigationFY2025
2026-01-29 26
Uncertainty regarding open-source license terms and enforcement could expose company to litigationFY2025
2026-01-29 26
Integration, migration and configuration errors by company, partners or customers may cause implementation delays.FY2025
2026-01-29 26
Delays in product releases or defects may slow adoption, reduce service efficiency and impact customer satisfaction.FY2025
2026-01-29 26
ServiceNow: first mention in 10-Q quarterly report of 2023-10-26 (2023-Q3), source 8
Alleged violations of anti-bribery, anti-corruption and public sector contracting laws2025-Q3
2025-10-29 23
ServiceNow: first mention in 8-K-EX99.1 earnings release of 2023-10-25 (2023-Q3), source 7
Alleged violations of anti-bribery, anti-corruption, and public sector contracting laws2026-Q1
2026-04-22 27
Ability to comply with evolving privacy laws and data transfer restrictions2026-Q1
2026-04-22 27
ServiceNow: first mention in 10-Q quarterly report of 2023-07-27 (2023-Q2), source 6
Foreign currency exchange rate fluctuations may adversely impact business.FY2025
2026-01-29 26
Data regulations and customer expectations may restrict platform optimization and expand compliance costs.FY2025
2026-01-29 26
ServiceNow: first mention in 10-Q quarterly report of 2023-04-27 (2023-Q1), source 4
Interest rates, inflation, and tariffs create economic uncertainty2026-Q1
2026-04-23 28
= last mention identical with the first mention (same source)

ServiceNow Reported KPIs (as disclosed) (273)

The story KPIs of ServiceNow that standard databases usually miss, grouped by publication, most recent first, with source number. NadirAlpha methodology

Company-specific KPIs verbatim from the filings (English, as disclosed; not normalised). Balance-sheet and boilerplate items filtered.
ServiceNow: reported KPIs as disclosed, 273 entries. Compiled by NadirAlpha from SEC filings.
KPIValue / changeSource
ServiceNow, published 2026-07-23, period 2026-Q2
supply chain finance payment obligations2830
renewal rate98%30
operating lease obligations due next five years73330
operating lease obligations1,10030
international revenues % (3 months)37%30
international revenues % (6 months)37%30
direct sales revenues % (3 months)75%30
direct sales revenues % (6 months)76%30
customers with ACV > $5M65830
commercial paper weighted avg. interest rate3.98%30
commercial paper outstanding2,10030
cash and equivalents / marketable securities6,70030
cRPO %46%30
authorized share repurchase program remaining4,20030
RPO29.0 billion30
ServiceNow, published 2026-07-22, period 2026-Q2
transactions over $1M in net new ACV12329
remaining performance obligations29.0 billion29
customers with ACV > $5M65829
current remaining performance obligations13.20 billion29
ServiceNow AI annual contract value$1 billion29
ServiceNow, published 2026-04-23, period 2026-Q1
renewal rate97%28
operating lease obligations1.1 billion28
international revenue percentage37%28
direct sales revenue percentage77%28
customers with ACV greater than $5M63028
cash, equivalents and securities7.9 billion28
cRPO12.74 billion28
RPO27.7 billion28
ServiceNow, published 2026-04-22, period 2026-Q1
transactions over $5M in net new ACV1627
remaining performance obligations27.7 billion27
Now Assist customers spending over $1M ACV growth130%27
customers with more than $5M in ACV growth22%27
customers with more than $5M in ACV63027
current remaining performance obligations12.64 billion27
ServiceNow, published 2026-01-29, period FY2025
subscription revenue self-hosted upfront$492 million26
subscription revenue self-hosted upfront$409 million26
shares repurchased10.3 million26
revenues from direct sales78%26
revenues from direct sales78%26
revenues from direct sales79%26
revenue denominated in USD percentage71%26
repurchase amount$1.8 billion26
renewal rate98%26
renewal rate98%26
renewal rate98%26
remaining authorized repurchase amount$1.4 billion26
pending patent applicationsover 58026
operating lease obligations$1.1 billion26
operating lease due next five years$687 million26
non-cancellable purchase commitments$7.9 billion26
issued patentsover 2,00026
international revenue percentage37%26
international revenue pct3726
foreign currency hedging impact revenues$199 million26
foreign currency hedging impact operating expenses$18 million26
customers with ACV greater than 5 million60326
customers with ACV greater than 5 million50226
customers with ACV greater than 5 million42026
customersapproximately 8,70026
cash and equivalents plus marketable securities$10.1 billion26
cRPO %46%26
cRPO growth25%26
SCF program obligations$87 million26
RPO growth27%26
RPO$28.2 billion26
ServiceNow, published 2026-01-28, period 2025-Q4
Transactions over $1 million in net new ACV24425
Remaining performance obligations (RPO)28.2 billion25
customers with more than $5M in ACV60325
Current remaining performance obligations (cRPO)12.85 billion25
ServiceNow, published 2025-10-30, period 2025-Q3
Subscription revenue upfront Q3 2025 self-hosted$104 million24
Subscription revenue upfront Q3 2024 self-hosted$81 million24
Subscription revenue upfront 9M 2025 self-hosted$370 million24
Subscription revenue upfront 9M 2024 self-hosted$275 million24
Share repurchase authorization remaining$2.0 billion24
Share repurchases Q3 2025 shares0.6 million24
Share repurchases Q3 2025 amount$584 million24
Share repurchases 9M 2025 shares1.3 million24
Share repurchases 9M 2025 amount$1,243 million24
Revenues outside North America37%24
Revenues outside North America36%24
Revenues outside North America 9M37%24
Revenues outside North America 9M37%24
Renewal rate97%24
Renewal rate98%24
Renewal rate 9M98%24
Renewal rate 9M98%24
Professional services cost as %33%24
Professional services cost as %27%24
Professional services cost as % 9M33%24
Professional services cost as % 9M21%24
Operating lease obligations due next 5 years$672 million24
operating lease obligations$1,072 million24
Direct sales percentage78%24
Direct sales percentage 9M78%24
2030 Notes rate1.40%24
2030 Notes principal$1.5 billion24
2030 Notes maturitySeptember 1, 203024
Customers ACV $5M+55324
Customers ACV $5M+46924
Current RPO (cRPO)47%24
Cash and equivalents plus securities$9.7 billion24
cRPO growth21%24
SCF outstanding obligations$32 million24
RPO growth24%24
RPO$24.3 billion24
FX remeasurement losses 9M$114 million24
FX forward gains 9M$100 million24
ServiceNow, published 2025-10-29, period 2025-Q3
Transactions over $1 million in net new ACV10323
Remaining performance obligations (RPO)$24.3 billion23
Customers >$5M ACV YoY growth18%23
customers with more than $5M in ACV55323
Current remaining performance obligations (cRPO)$11.35 billion23
ServiceNow, published 2025-07-24, period 2025-Q2
Supply chain finance obligations$49 million22
Share repurchase authorization remaining$2.6 billion22
Revenues outside North America %38%22
renewal rate98%22
operating lease obligations$1,085 million22
Operating cash flow 6M prior year$1,961 million22
Operating cash flow 6M$2,393 million22
Investments and cash equivalents$10.8 billion22
Direct sales organization revenue % 6M78%22
Direct sales organization revenue % 3M78%22
Customers with ACV greater than $5M prior year44222
customers with ACV > $5M52822
cRPO growth24%22
cRPO46%22
RPO growth29%22
RPO$23.9 billion22
ServiceNow, published 2025-07-23, period 2025-Q2
Transactions over $1M ACV8921
Customers over $5M ACV52821
Customers over $20M ACV growthover 30%21
cRPO10.92 billion21
RPO23.9 billion21
ServiceNow, published 2025-04-23, period 2025-Q1
renewal rate98%19
international revenue percentage36%19
Direct sales percentage77%19
Customers ACV >$5M50819
cRPO %47%19
cRPO$10.31 billion20
Transactions over $1 million in net new ACV7220
Total revenues$3,088 million20
Subscription revenues$3,005 million20
RPO$22.1 billion19
RPO$22.1 billion20
customers with more than $5M in ACV50820
ServiceNow, published 2025-01-30, period FY2024
pending patent applicationsover 60018
Patentsover 2,00018
international revenue pct37%18
Global 2000 penetrationnearly 60%18
Fortune 500 penetrationover 85%18
customersapproximately 8,40018
cRPO growth19%18
Renewal rate98%18
Remaining performance obligations (RPO)$22.3 billion18
RPO growth23%18
Number of customers with ACV greater than $1M2,10918
Current remaining performance obligations (cRPO) percentage46%18
ServiceNow, published 2025-01-29, period 2024-Q4
Remaining performance obligations (RPO)22.3 billion17
Non-GAAP cRPO10.49 billion17
Non-GAAP RPO22.7 billion17
customers with more than $5M in ACVnearly 50017
Customers >$1M ACV2,10917
Current remaining performance obligations (cRPO)10.27 billion17
ServiceNow, published 2024-10-24, period 2024-Q3
renewal rate98%16
Customers ACV >$1M2,02016
cRPO48%16
RPO$19.5 billion16
ServiceNow, published 2024-10-23, period 2024-Q3
Transactions >$5M Net New ACV1515
remaining performance obligations$19.5 billion15
Customers >$1M ACV2,02015
current remaining performance obligations$9.36 billion15
ServiceNow, published 2024-07-25, period 2024-Q2
Renewal Rate 6M98%14
Renewal Rate 3M98%14
Customers ACV >$1M198814
cRPO %47%14
RPO18.6 billion14
ServiceNow, published 2024-07-24, period 2024-Q2
Transactions over $1 million in net new ACV8813
Remaining performance obligations (RPO)18.6 billion13
Customers >$1M ACV198813
Current remaining performance obligations (cRPO)8.78 billion13
ServiceNow, published 2024-05-06, period 2024-Q1
Subscription Revenues ITOM$292 million12
Subscription Revenues ITOM$234 million12
Subscription Revenues Digital Workflow$2,231 million12
Subscription Revenues Digital Workflow$1,790 million12
Shares Repurchased0.2 million shares12
Amount Repurchased$175 million12
renewal rate98%12
renewal rate98%12
Remaining Share Repurchase Authorization$787 million12
operating lease obligations due next five years$501 million12
operating lease obligations$923 million12
International Revenues %37%12
International Revenues %36%12
Direct Sales %78%12
Direct Sales %79%12
customers with ACV over $1M1,93312
customers with ACV over $1M1,68712
cost of professional services as % of revenue15%12
cost of professional services as % of revenue11%12
cash, short-term investments, long-term investments$8.8 billion12
cRPO growth21%12
cRPO48% of RPO12
RPO growth26%12
RPO$17.7 billion12
2030 notes rate1.40% fixed rate12
2030 notes principal$1.5 billion12
2030 notes maturitySeptember 1, 203012
ServiceNow, published 2024-04-24, period 2024-Q1
transactions over $5M net new ACV811
remaining performance obligations$17.7 billion11
customers with over $1M ACV1,93311
current remaining performance obligations$8.45 billion11
ServiceNow, published 2024-01-25, period FY2023
US patentsover 2,00010
pending patent applicationsover 60010
international revenue pct3610
customersover 8,10010
cRPO48%10
Renewal rate98%10
RPO$18.0 billion10
customers with ACV greater than $1M1,89710
ServiceNow, published 2024-01-24, period 2023-Q4
transactions over $1M NNACV1689
renewal rate99%9
customers over $1M ACV1,8979
cRPO$8.60 billion9
RPO$18.0 billion9
ServiceNow, published 2023-10-26, period 2023-Q3
subscription revenue from self-hosted offerings Q3$67 million8
subscription revenue from self-hosted offerings 9M$210 million8
subscription gross profit margin Q381%8
subscription gross profit margin 9M82%8
shares repurchased Q30.5 million8
share repurchase authorization$1.5 billion8
repurchase cost Q3$282 million8
renewal rate98%8
remaining repurchase authorization$1.2 billion8
professional services gross loss % Q36%8
professional services gross loss % 9M11%8
Operating lease obligations due next 5 years$487 million8
operating lease obligations$919 million8
international revenues % Q337%8
international revenues % 9M36%8
direct sales organization revenue %79%8
customers with ACV > $1M1,7898
convertible senior notes 2030 rate1.40%8
convertible senior notes 2030 maturitySeptember 1, 20308
convertible senior notes$1.5 billion8
cash and cash equivalents plus investments$7 billion8
cRPO52%8
RPO$14.4 billion8
ServiceNow, published 2023-10-25, period 2023-Q3
cRPO$7.43 billion7
Transactions over $1 million in net new ACV837
RPO$14.4 billion7
customers with ACV > $20M497
customers with ACV > $1M1,7897
ServiceNow, published 2023-07-27, period 2023-Q2
revenues outside North America36%6
renewal rate99%6
renewal rate98%6
Customers ACV >$1M1,7246
cRPO51% of RPO6
RPO$14.2 billion6
ServiceNow, published 2023-07-26, period 2023-Q2
transactions > $1M net new ACV705
customers with ACV > $20M455
customers with ACV > $1M1,7245
cRPO$7.20 billion5
RPO$14.2 billion5
ServiceNow, published 2023-04-27, period 2023-Q1
renewal rate98%4
international revenue percentage36%4
direct sales revenue percentage79%4
Customers with ACV greater than 1 million prior year1,4034
customers with ACV > $1M1,6824
Cash and equivalents investments$7.2 billion4
cRPO %50%4
cRPO growth23%4
RPO growth22%4
RPO$14.0 billion4

ServiceNow Development

How ServiceNow has developed since 2023: one paragraph per period on revenue, earnings, cash flow and drivers, most recent period first, grouped by year. NadirAlpha methodology

FY2026: ServiceNow

ServiceNow reported revenue of USD 3,770 million in the first quarter and USD 3,987 million in the second quarter of fiscal year 2026, with subscription revenues growing 22% year-over-year in Q1 and 24.5% in Q2, both exceeding the high end of guidance 27 29. Non-GAAP income from operations reached USD 1,199 million in Q1, up 26% year-over-year, and USD 1,173 million in Q2, up 23% year-over-year 28 30. ServiceNow completed the acquisitions of Veza in March 2026 and Armis in April 2026 to extend its security capabilities, and its AI business crossed $1 billion in annual contract value in Q2 27 29. Subscription gross profit percentage declined in both quarters, falling to 73% in Q2 from 80% in the prior-year period, primarily due to higher cloud services costs and acquired intangible amortization 30. ServiceNow raised its full-year subscription revenues guidance in Q2 and outlined long-term targets including more than $30 billion in subscription revenues and a Rule of 60+ by 2030 29.

FY2025: ServiceNow

ServiceNow delivered full-year revenue of USD 13,278 million in FY2025, with subscription revenues increasing 21% to $12.883 billion 26. Non-GAAP income from operations grew 27% to USD 4,149 million for the year, while full-year free cash flow reached USD 4,576 million 26. Subscription gross profit percentage decreased from 82% to 80% due to increased costs to support customers in regulated markets and cloud services expansion 26. ServiceNow closed the Moveworks acquisition on December 15, 2025 and announced intent to acquire Armis to create a unified end-to-end security exposure and operations stack 25. ServiceNow's RPO increased 27% to $28.2 billion as of December 31, 2025, and a 5-for-1 stock split became effective on December 17, 2025 25 26.

FY2024: ServiceNow

ServiceNow delivered full-year 2024 total revenues of USD 10,984 million, representing 22% year-over-year growth, with subscription revenues rising 23% to $10.646 billion 18. Non-GAAP operating income reached USD 3,254 million, up 31% year-over-year, while GAAP net income was USD 1,425 million 18. Free cash flow grew 27% to USD 3,415 million, and remaining performance obligations expanded 23% to $22.3 billion as of year-end, with the current portion at $10.27 billion 17 18. The generative AI offering Now Assist achieved its largest net new ACV contribution of any new product family launch in Q1 2024 11, with GenAI net new ACV contribution doubling quarter over quarter by Q2 2024 13. Customers with annual contract value above $1 million grew to 2,109 by year-end with a renewal rate sustained at 98%, and the Now Platform was deployed at over 85% of Fortune 500 companies 18.

FY2023: ServiceNow

ServiceNow generated total revenues of USD 8,971 million in FY2023, with subscription revenues up 26% year-over-year to $8.7 billion driven by new and existing customer purchases 10. ServiceNow reported a non-GAAP operating margin of 28% for the full year, and operating cash flow grew 38% to USD 3,398 million 9. Net income of USD 1,731 million was materially influenced by a $1.05 billion release of valuation allowance on U.S. federal and state deferred tax assets recognized during the year 10. ServiceNow expanded its generative AI capabilities throughout 2023 with the Vancouver Platform launch and the Now Assist product family, which delivered the largest net-new ACV contribution for any new product family in its first full quarter 9. ServiceNow ended the year with USD 1,897 million in cash and a net cash position of USD 409 million 117.

Glossary

  • Revenue: Revenue from contracts with customers, net of sales deductions, as the company itself reports it; not total output, gross revenue, GMV or order intake.
  • Op. income: The operating line of the income statement; EBIT only as a marked fallback, never pre-tax or ordinary income.
  • Op. income (adj.): Adjusted operating income, verbatim and company-defined (non-GAAP), never derived.
  • Net income: Net income attributable to the shareholders of the parent, after discontinued operations; not the result including minority interests, not comprehensive income.
  • EPS: Diluted earnings per share attributable to the shareholders of the parent; a printed figure always beats a calculated one, calculated values are marked.
  • EPS adj.: Adjusted earnings per share, verbatim and company-defined (non-GAAP).
  • FCF: Free cash flow = operating cash flow minus capital expenditure on property, plant and equipment; the company's own free cash flow figure is shown separately.
  • OCF: Cash flow from operating activities as reported; IFRS companies may show interest paid in financing cash flow, so the figure is not always comparable.
  • Cash: Cash and cash equivalents, without securities unless the company reports them as part of the position.
  • Net Debt: Net debt = financial debt excluding lease liabilities minus cash at the same reporting date; the company's own net position may differ.
  • *: derived, the formula is in the hover
  • ≈: calculated, approximation
  • ~: uncertain; the value stays visible, verdicts do not use it
  • °: repaired by a targeted query against the document, or curated with documentary evidence
  • EBIT: EBIT as a fallback: the income statement carries no operating line
  • basic: basic earnings per share as a fallback when diluted is missing

Sources: quarterly reports, annual reports and investor relations documents

52 sources on ServiceNow since 2023; the superscript numbers in the chapters refer to these rows, older documents are in the expandable part. NadirAlpha methodology

52 documents · 2016 to 2026 · SEC EDGAR (USA)
Sources for ServiceNow stock: 52 original documents, 2016 to 2026. Compiled by NadirAlpha.
#Document typePublished
#1 / #1018-K-EX99.1 earnings release2023-01-25
#210-K annual report2023-01-31
#38-K-EX99.1 earnings release2023-04-26
#410-Q quarterly report2023-04-27
#5 / #1058-K-EX99.1 earnings release2023-07-26
#610-Q quarterly report2023-07-27
#7 / #1078-K-EX99.1 earnings release2023-10-25
#810-Q quarterly report2023-10-26
#9 / #1098-K-EX99.1 earnings release2024-01-24
#1010-K annual report2024-01-25
#11 / #1118-K-EX99.1 earnings release2024-04-24
#1210-Q quarterly report2024-05-06
#13 / #1138-K-EX99.1 earnings release2024-07-24
#1410-Q quarterly report2024-07-25
#15 / #1158-K-EX99.1 earnings release2024-10-23
#1610-Q quarterly report2024-10-24
#17 / #1178-K-EX99.1 earnings release2025-01-29
#1810-K annual report2025-01-30
#1910-Q quarterly report2025-04-23
#20 / #1208-K-EX99.1 earnings release2025-04-23
#21 / #1218-K-EX99.1 earnings release2025-07-23
#2210-Q quarterly report2025-07-24
#23 / #1238-K-EX99.1 earnings release2025-10-29
#2410-Q quarterly report2025-10-30
#25 / #1258-K-EX99.1 earnings release2026-01-28
#2610-K annual report2026-01-29
#27 / #1278-K-EX99.1 earnings release2026-04-22
#2810-Q quarterly report2026-04-23
#29 / #1298-K-EX99.1 earnings release2026-07-22
#3010-Q quarterly report2026-07-23
Older sources (+22)
Older sources for ServiceNow, 22 documents
#Document typePublished
#20110-Q quarterly report2016-05-06
#20210-Q quarterly report2016-08-03
#20310-Q quarterly report2016-11-04
#20710-K annual report2017-02-28
#20410-Q quarterly report2017-05-05
#20510-Q quarterly report2017-08-08
#20610-Q quarterly report2017-11-06
#21110-K annual report2018-02-28
#20810-Q quarterly report2018-05-08
#20910-Q quarterly report2018-08-08
#21010-Q quarterly report2018-11-07
#21510-K annual report2019-02-27
#21210-Q quarterly report2019-05-03
#21310-Q quarterly report2019-08-06
#21410-Q quarterly report2019-10-25
#21910-K annual report2020-02-20
#21610-Q quarterly report2020-04-30
#21710-Q quarterly report2020-07-30
#21810-Q quarterly report2020-10-29
#22010-Q quarterly report2021-04-29
#22110-Q quarterly report2021-07-29
#22210-Q quarterly report2021-10-28

ServiceNow Stock FAQ

Is there a management forecast (guidance) for FY2026?

Yes. Management has issued targets for FY2026, including Gross margin (non-GAAP). The guidance tracking chapter shows all targets and checks them against the actuals reported later; neutral, with no estimate of our own.

Which additional key figures does ServiceNow report?

As reported for Q2 2026: RPO, ServiceNow AI annual contract value. The chapter Reported KPIs lists every value with its source. Revenue is broken down by Digital workflow products, ITOM products.

Where can I find the official investor relations documents of ServiceNow?

NadirAlpha links all 52 original filings used (SEC filings) in the sources chapter: earnings release, quarterly report, annual report, each with type, publication date and a direct link; every figure in the report carries a source number.

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