Five9, Inc. FIVN
Net income doubled Revenue accelerating Margin compressing strategy: Strategic pivot
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Business Model#
What the company does and how it earns its money; written AI-editorially, exclusively from the company's original reports, without any assessment of our own.
Five9 is a provider of cloud-based contact center software (CCaaS), offering an integrated platform for customer engagement across voice, digital, and AI-driven channels. The company generates revenue primarily through subscription fees for access to its software platform and secondarily through telecom and professional services. Five9 serves enterprise and mid-market customers globally, enabling inbound and outbound contact center operations, workforce management, analytics, and AI-powered automation including virtual and voice agents.
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Current Status#
Summary of the most recent reporting period: core figures, drivers and management statements; written editorially from the current original report, every figure backed by a source number.
Five9 reported Q2 2026 revenue of $312.4 million, a 10% increase year-over-year, with subscription revenue growing 14% over the same period 31. Adjusted EBITDA reached $70.1 million, representing 22.4% of revenue, and GAAP net income was $3.4 million or $0.04 per diluted share 31. The company announced an approximately $100 million total contract value new customer win via Google Marketplace and launched Five9 Voice AI Agents during the quarter 31. Five9 also joined the S&P SmallCap 600 index effective August 3, 2026 31.
Management commentary on the 2026-Q2 results (8-K-EX99.1, 2026-08-06):
„Q2 marks our third consecutive quarter of accelerating subscription revenue growth, with AI revenue accelerating even faster, and further evidence that our focused execution is producing results. Closing a 9-figure TCV agreement through the Google Marketplace and launching Five9 Voice AI Agents in the same quarter underscore the breadth of our platform and the strength of our market position. With the executive appointments in June, I am confident we have the right team and strategy to extend this momentum and compete to win in AI-empowered customer experiences.“ – Amit Mathradas, Chief Executive Officer 31
Revenue · 2026-Q2312$m+10.3 % vs. 2025-Q2
Net profit · 2026-Q23$m+183.3 % vs. 2025-Q2
EPS · 2026-Q20.04$+300.0 % vs. 2025-Q2
Revenue trend
Guidance
For FY2026, the company guides EPS (GAAP) to $0.71 to $0.82; EPS (non-GAAP) to $3.22 to $3.30; Revenue to $1.260 to $1.272 billion. 31.
ProfitabilityGAAP operating income for Q2 2026 was $2.0 million, with adjusted operating income of $51.3 million 131. Adjusted EBITDA was $70.1 million for the quarter, up from $67.9 million in the prior year period 30. Free cash flow was $24.5 million, derived from operating cash flow of $42.1 million less capital expenditures of $17.6 million 131.
LeverageAs of June 30, 2026, cash and cash equivalents were $187.3 million and marketable investments were $466.8 million, for combined liquid holdings of approximately $654.1 million 30. Net debt stood at $550.0 million, principally comprising $747.5 million aggregate principal of 2029 convertible senior notes at 1.00% fixed interest maturing March 15, 2029 30. The prior 2025 convertible senior notes matured June 1, 2025 and were settled with a cash payment of $434.4 million, reducing that obligation 30.
RecurringSubscription revenue grew 14% year-over-year in Q2 2026, outpacing total revenue growth of 10% 31. The LTM subscription dollar-based retention rate was 107% as of June 30, 2026 31. The annual dollar-based retention rate including telecom was 106% for the twelve months ended June 30, 2026, down from 108% in the prior year period 30.
Management viewFive9 launched Five9 Voice AI Agents during Q2 2026, described as providing human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI and human collaboration for contact center deployments 31. The company announced an approximately $100 million total contract value new customer win 31. New executive appointments were made for Chief Technology Officer, Chief Sales Officer, and Executive Vice President of Transformation and Strategy 31.
ChangeGAAP gross margin contracted to 53.4% in Q2 2026 from 54.9% in Q2 2025, and adjusted gross margin declined to 61.4% from 63.0% over the same periods 31. Adjusted EBITDA margin was 22.4% of revenue for Q2 2026, compared to 24.0% in the prior year period 31. A headquarters consolidation plan initiated April 27, 2026 reduced facility space from two to one floor, resulting in an $8.4 million impairment charge recorded in H1 2026 30.
Risks (current)The $747.5 million principal of 2029 convertible senior notes at 1.00% fixed interest maturing March 15, 2029 represents a material future refinancing obligation 28. Indemnity provisions in customer and partnership agreements expose the company to substantial potential liability, and $0.1 million in interest has been accrued in connection with a disputed USF assessment covering the period 2003-2007 27. Rapid technological change in AI and cloud contact center markets requires continuous product development, and AI solutions may not achieve expected market acceptance or compete effectively against established and emerging rivals 31.
New this reporting periodFive9 launched Five9 Voice AI Agents in Q2 2026, offering human-like conversational AI capabilities with enterprise-grade governance for contact center deployments 31. The company announced an approximately $100 million total contract value new customer win sourced via Google Marketplace during the quarter 31.
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Price & Chart#
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Share-Price Drivers#
Factors the company itself names as material for its business development (IR-based); reproduced neutrally, no price forecast and no assessment of our own.
Adoption of the Five9 AI portfolio (Genius AI suite, Voice AI Agents, Agentic AI) within the cloud contact-center platform
AI product launches coincide with accelerating revenue reaching a ~$1.2bn run rate, indicating the AI line is a growing share of platform demand 26 27 31
AI product launches coincide with accelerating revenue reaching a ~$1.2bn run rate, indicating the AI line is a growing share of platform demand 26 27 31
AI suite traction (Five9 Genius AI, Voice AI Agents, Agentic AI Agents)
Genius AI suite launched FY2025 27, Voice AI Agents launched 2026-Q2 31 and Agentic AI Agents added 2025-Q2 23, extending the AI feature set begun with IVA/Agent Assist/AI Summaries in FY2023 10
Genius AI suite launched FY2025 27, Voice AI Agents launched 2026-Q2 31 and Agentic AI Agents added 2025-Q2 23, extending the AI feature set begun with IVA/Agent Assist/AI Summaries in FY2023 10
Revenue growth trajectory
Quarterly revenue rose from 279.7 in 2025-Q1 to 312.4 in 2026-Q2 131, with a stated ~$1.2bn revenue run rate at 2025-12-31 26 and change-flag growth 'accelerating'
Quarterly revenue rose from 279.7 in 2025-Q1 to 312.4 in 2026-Q2 131, with a stated ~$1.2bn revenue run rate at 2025-12-31 26 and change-flag growth 'accelerating'
Google Cloud partnership and Marketplace distribution
Joint Enterprise CX AI Solution with Google Cloud announced 2026-Q1 29 and a $100m total-contract-value new-customer win via Google Marketplace in 2026-Q2 31
Joint Enterprise CX AI Solution with Google Cloud announced 2026-Q1 29 and a $100m total-contract-value new-customer win via Google Marketplace in 2026-Q2 31
Operating profitability and cash generation
Adjusted operating income moved from 40.3 in 2025-Q1 to 51.3 in 2026-Q2 and free cash flow reached 24.5 in 2026-Q2 131 129; change-flag profitability '+'
Adjusted operating income moved from 40.3 in 2025-Q1 to 51.3 in 2026-Q2 and free cash flow reached 24.5 in 2026-Q2 131 129; change-flag profitability '+'
M&A build-out of platform capabilities
Aceyus (2023) and Acqueon (August 2024) acquisitions extend data and outbound/proactive engagement capabilities 27
Aceyus (2023) and Acqueon (August 2024) acquisitions extend data and outbound/proactive engagement capabilities 27
Capital return via share repurchase
$150m repurchase program 2025-11-06 25 and an accelerated share repurchase with JPM in 2025-11 27; diluted shares declined from 89.275m in 2025-Q1 to 85.479m in 2026-Q2 131
$150m repurchase program 2025-11-06 25 and an accelerated share repurchase with JPM in 2025-11 27; diluted shares declined from 89.275m in 2025-Q1 to 85.479m in 2026-Q2 131
Cost restructuring
2024 and 2025 Reduction in Force plans 20 accompany the shift toward higher adjusted operating income 129
2024 and 2025 Reduction in Force plans 20 accompany the shift toward higher adjusted operating income 129
Public-sector expansion via FedRAMP
FedRAMP authorization initiative remains in a planned status through FY2025 27
FedRAMP authorization initiative remains in a planned status through FY2025 27
Sector trend: Contact-center-as-a-service demand is trending toward AI-enabled and voice/agentic automation, reflected in Five9's accelerating revenue and rising adjusted operating income 131 27. Platform economics are improving as adjusted operating margin expands and free cash flow turns consistently positive across recent quarters 129 131.
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Event Timeline#
This timeline collects the material events from the original reports: guidance changes, revenue and margin signals, strategy shifts, product and M&A announcements. Events are grouped by quarter (most recent first); the grey tag before each event names the event type, the date is the publication date of the source. Management quotes open the quarter block as direct quotes. Per quarter we show the three most defining events; more can be expanded per quarter, older years are collapsed. Every event carries its source as a superscript, clickable number.
Overview: one dot per event · click jumps to the period
2026 · 7 events
2026-Q2 · Apr – Jun 2026
„Q2 marks our third consecutive quarter of accelerating subscription revenue growth, with AI revenue accelerating even faster, and further evidence that our focused execution is producing results. Closing a 9-figure TCV agreement through the Google Marketplace and launching Five9 Voice AI Agents in the same quarter underscore the breadth of our platform and the strength of our market position. With the executive appointments in June, I am confident we have the right team and strategy to extend this momentum and compete to win in AI-empowered customer experiences.“ – Amit Mathradas, Chief Executive Officer 31
Revenue accelerating 2026-08-06
Revenue grew 10% YoY to $312.4 million; subscription revenue grew 14% YoY 31
Revenue grew 10% YoY to $312.4 million; subscription revenue grew 14% YoY 31
Margin compressing 2026-08-06
GAAP gross margin contracted to 53.4% from 54.9% in Q2 2025; adjusted gross margin declined to 61.4% from 63.0% in Q2 2025 31
GAAP gross margin contracted to 53.4% from 54.9% in Q2 2025; adjusted gross margin declined to 61.4% from 63.0% in Q2 2025 31
Strategic pivot 2026-08-06
Launched Five9 Voice AI Agents with human-like conversations, real-time responsiveness, and enterprise-grade governance 31
Launched Five9 Voice AI Agents with human-like conversations, real-time responsiveness, and enterprise-grade governance 31
2026-Q1 · Jan – Mar 2026
„This quarter marks a second quarter of accelerating subscription revenue growth and an important first step in translating our strategy into strong, quantifiable results. With a renewed focus on a performance-driven culture, we are taking decisive action to sharpen our execution and optimize our organizational design. We are committed to building on this momentum and demonstrating our progress as we position Five9 to win for the next decade.“ – Amit Mathradas, Chief Executive Officer 29
earnings 2026-04-30
GAAP net income increased to $18.4 million ($0.21 per diluted share) from $0.6 million ($0.01 per diluted share) in Q1 2025 29
GAAP net income increased to $18.4 million ($0.21 per diluted share) from $0.6 million ($0.01 per diluted share) in Q1 2025 29
Revenue accelerating 2026-04-30
Revenue grew 9% YoY to $305.3 million; subscription revenue grew 13% YoY, driven by larger customers and improved brand awareness 29
Revenue grew 9% YoY to $305.3 million; subscription revenue grew 13% YoY, driven by larger customers and improved brand awareness 29
Strategic pivot 2026-04-30
Launched Joint Enterprise Customer Experience AI Solution with Google Cloud; Board authorized new $200 million share repurchase program following completion of $150 million program 29
Launched Joint Enterprise Customer Experience AI Solution with Google Cloud; Board authorized new $200 million share repurchase program following completion of $150 million program 29
2025 · 16 events
FY2025 · Jan – Dec 2025
Operating income turned positive 2026-02-20
Operating income turned positive for the first time after 2 negative fiscal years (-51.3 to +28.9 USDm). 27
Operating income turned positive for the first time after 2 negative fiscal years (-51.3 to +28.9 USDm). 27
Net income turned positive 2026-02-20
Net income turned positive for the first time after 2 negative fiscal years (-12.8 to +39.4 USDm). 27
Net income turned positive for the first time after 2 negative fiscal years (-12.8 to +39.4 USDm). 27
2025-Q4 · Oct – Dec 2025
„I'm thrilled to be here leading Five9, and I'm enthusiastic about our significant market opportunity. In my first few weeks, I've been impressed by the strength of our platform and team. I look forward to executing our strategy to drive growth, increase profitability, and deliver long-term shareholder value.“ – Amit Mathradas, Chief Executive Officer 26
earnings 2026-02-19
FY2025 GAAP net income was $39.4 million ($0.45 per diluted share) compared to a net loss of $(12.8) million in FY2024 26
FY2025 GAAP net income was $39.4 million ($0.45 per diluted share) compared to a net loss of $(12.8) million in FY2024 26
revenue 2026-02-19
Enterprise AI revenue grew 50% year-over-year in Q4 2025; subscription revenue grew 12% in Q4 2025 26
Enterprise AI revenue grew 50% year-over-year in Q4 2025; subscription revenue grew 12% in Q4 2025 26
Margin expanding 2026-02-19
Adjusted EBITDA margin reached 26% exiting Q4 2025 and 23.5% for FY2025, up from 18.8% in FY2024 26
Adjusted EBITDA margin reached 26% exiting Q4 2025 and 23.5% for FY2025, up from 18.8% in FY2024 26
Operating income doubled 2026-02-19
Operating income more than doubled YoY (4.2 to 19.8 USDm, +371%). 26
Operating income more than doubled YoY (4.2 to 19.8 USDm, +371%). 26
2025-Q3 · Jul – Sep 2025
„We're pleased with our third quarter results with Enterprise AI revenue growing 41% YoY and profitability increasing with adjusted EBITDA margin reaching a record 25%. We are in the early innings of an industry shift in CX, which is increasingly being powered by AI. We believe we are uniquely positioned to win in this evolving market as enterprises seek unified platforms where AI is natively embedded.“ – Mike Burkland, Chairman and CEO 25
earnings 2025-11-06
GAAP net income was $18.0 million in Q3 2025 compared to a net loss of $(4.5) million in Q3 2024 25
GAAP net income was $18.0 million in Q3 2025 compared to a net loss of $(4.5) million in Q3 2024 25
revenue 2025-11-06
Revenue grew 8% year-over-year to $285.8 million, decelerating from 12-13% in the prior two quarters; Annual Dollar-Based Retention Rate declined to 107% from 108%, reflecting macroeconomic headwinds and seasonal patterns 24
Revenue grew 8% year-over-year to $285.8 million, decelerating from 12-13% in the prior two quarters; Annual Dollar-Based Retention Rate declined to 107% from 108%, reflecting macroeconomic headwinds and seasonal patterns 24
Margin expanding 2025-11-06
Adjusted EBITDA margin reached a record 25.1% in Q3 2025, up from 19.8% in Q3 2024 25
Adjusted EBITDA margin reached a record 25.1% in Q3 2025, up from 19.8% in Q3 2024 25
Operating income turned positive 2025-11-06
Operating income turned positive for the first time after 2 negative periods (-1.6 to +16.0 USDm). 24
Operating income turned positive for the first time after 2 negative periods (-1.6 to +16.0 USDm). 24
2025-Q2 · Apr – Jun 2025
„Bryan has been an instrumental member of the finance team since joining Five9 nearly eleven years ago. Since stepping into the interim CFO role earlier this year, he has helped us execute on our operational and financial goals, including the implementation of strategic initiatives to drive increased profitability and top line growth. We look forward to seeing the continued impact he will make here at Five9.“ – Mike Burkland, Chairman and Chief Executive Officer 23
revenue 2025-07-31
Enterprise AI revenue grew 42% year-over-year and reached 10% of Enterprise subscription revenue; Enterprise AI bookings more than tripled year-over-year 23
Enterprise AI revenue grew 42% year-over-year and reached 10% of Enterprise subscription revenue; Enterprise AI bookings more than tripled year-over-year 23
Margin expanding 2025-07-31
Adjusted EBITDA margin reached an all-time record of 24.0% of revenue, up from 16.6% in Q2 2024 23
Adjusted EBITDA margin reached an all-time record of 24.0% of revenue, up from 16.6% in Q2 2024 23
New market 2025-07-31
Launched Agentic AI Agents and AI Trust & Governance as part of the Genius AI suite 23
Launched Agentic AI Agents and AI Trust & Governance as part of the Genius AI suite 23
2025-Q1 · Jan – Mar 2025
„We are very pleased to report strong first quarter results, exceeding expectations across key metrics, while remaining laser focused on delivering balanced growth for both top and bottom lines. Subscription revenue grew 14% year-over-year, and we achieved an adjusted EBITDA margin of 19%, which drove a Q1 record for operating cash flow of $48 million. Our customers are realizing meaningful benefits through our Genius AI suite of products as we continue to enable brands to deliver AI-elevated customer experiences. We are off to a strong start in 2025, with continued momentum in AI for CX and execution against the massive core CCaaS market opportunity, and we look forward to sharing our progress as the year unfolds.“ – Mike Burkland, Chairman and CEO 21
earnings 2025-05-01
GAAP net income turned positive at $0.6 million compared to a net loss of $(7.1) million in Q1 2024 21
GAAP net income turned positive at $0.6 million compared to a net loss of $(7.1) million in Q1 2024 21
revenue 2025-05-01
Revenue grew 13% year-over-year to a record $279.7 million, driven by larger customers and increased sales and marketing activities 21
Revenue grew 13% year-over-year to a record $279.7 million, driven by larger customers and increased sales and marketing activities 21
2024 · 14 events
2024-Q4 · Oct – Dec 2024
„We are very pleased to report strong year end results, with 2024 annual revenue exceeding $1 billion. Fourth quarter revenue growth accelerated to 17%, driven by our subscription revenue growing 19%. We reached an all-time record adjusted EBITDA margin of 23%, helping drive our highest ever quarterly operating cash flow of $50 million. Throughout the year, we extended our leadership position in AI by further enhancing our AI-powered platform to deliver the New CX. Our record results and strong traction in our AI business continue to demonstrate the power of our platform in enabling brands to elevate their CX in this rapidly evolving world of AI as evidenced by our Enterprise AI revenue growing 46% YoY in the fourth quarter. We believe we are well positioned with our AI-powered platform and trusted AI experts to continue driving durable long-term growth and look forward to building on our momentum in 2025.“ – Mike Burkland, Chairman and CEO 17
Net income turned positive 2025-02-20
Q4 GAAP net income turned positive at $11.6M, compared to GAAP net losses in each of Q1-Q3 2024 126
Q4 GAAP net income turned positive at $11.6M, compared to GAAP net losses in each of Q1-Q3 2024 126
Revenue accelerating 2025-02-20
Q4 revenue grew 17% to a record $278.7M; full-year 2024 revenue reached $1,041.9M, exceeding $1B for the first time 17
Q4 revenue grew 17% to a record $278.7M; full-year 2024 revenue reached $1,041.9M, exceeding $1B for the first time 17
Margin expanding 2025-02-20
Q4 adjusted EBITDA margin reached a record 23.1% of revenue, up from 20.2% in Q4 2023 17
Q4 adjusted EBITDA margin reached a record 23.1% of revenue, up from 20.2% in Q4 2023 17
Operating income turned positive 2025-02-20
Operating income turned positive for the first time after 15 negative periods (-15.4 to +4.2 USDm). 17
Operating income turned positive for the first time after 15 negative periods (-15.4 to +4.2 USDm). 17
EBITDA turned positive 2025-02-20
EBITDA turned positive for the first time after 15 negative periods (-2.3 to +18.8 USDm). 17
EBITDA turned positive for the first time after 15 negative periods (-2.3 to +18.8 USDm). 17
2024-Q3 · Jul – Sep 2024
„We are very pleased to report strong third quarter results, which exceeded our guidance across all key metrics. Subscription revenue grew 20% year-over-year, and we achieved an adjusted EBITDA margin of 20%, helping drive robust operating cash flow of $41 million. With the acceleration of AI, CX is at an inflection point. We believe our AI-powered platform is at the forefront of enabling a hyper-personalized experience, continuous engagement, and seamless customer journeys, all while creating a pathway for durable growth. We are energized by the momentum we are seeing with our AI products and believe that the market opportunity ahead is stronger than ever.“ – Mike Burkland, Chairman and CEO 16
Revenue accelerating 2024-11-07
Revenue grew 15% to $264.2M; subscription revenue grew 20% year-over-year 16
Revenue grew 15% to $264.2M; subscription revenue grew 20% year-over-year 16
2024-Q2 · Apr – Jun 2024
„We are pleased to report strong second quarter results, achieving a key milestone with annual revenue run rate exceeding $1 billion, primarily driven by LTM enterprise subscription revenue growing 21% year-over-year. Adjusted EBITDA margin reached 17%, helping drive robust LTM operating cash flow of $126 million. As we look to the remainder of the year, we are reducing our annual revenue guidance by 3.8%, reflecting recent bookings trends and the uncertain economic conditions. We remain confident in our massive market opportunity and are committed to driving balanced growth and profitability. Additionally, we are excited to announce our agreement to acquire Acqueon, which we believe will be a significant step in advancing our AI-powered CX platform and market reach. Also, our latest innovations to our Five9 Genius AI suite, including GenAI Studio and AI Knowledge, further demonstrate our leadership in AI. Our AI solutions are driving tangible business outcomes, enabling some of the world's largest brands to elevate their customer experiences.“ – Mike Burkland, Chairman and Chief Executive Officer 14
Guidance cut 2024-08-08
Full-year 2024 revenue guidance reduced to $1.013-$1.017B, citing recent bookings trends and uncertain economic conditions 14
Full-year 2024 revenue guidance reduced to $1.013-$1.017B, citing recent bookings trends and uncertain economic conditions 14
Acquisition 2024-08-08
Entered definitive agreement to acquire Acqueon for approximately $167.1M in cash to advance AI-powered CX platform and market reach 13
Entered definitive agreement to acquire Acqueon for approximately $167.1M in cash to advance AI-powered CX platform and market reach 13
2024-Q1 · Jan – Mar 2024
„We are pleased to report strong first quarter results with subscription revenue growing 20% year-over-year and adjusted EBITDA margin of 15%, helping drive robust LTM operating cash flow of $128 million. Five9 is changing the game for many of the largest brands in the world as we help them reimagine CX with our AI-infused data-centric platform combined with our passionate experts. We are also very excited to share that we signed our largest deal ever, a Fortune 50 financial services company, which is a testament to our continuing success in marching up-market. The market remains massive and underpenetrated, we believe we are a clear market leader, and we see a long runway ahead for durable growth.“ – Mike Burkland, Chairman and CEO 12
revenue 2024-05-02
Revenue grew 13% YoY to $247.0M; Annual Dollar-Based Retention Rate fell from 114% to 109% due to macroeconomic headwinds on installed base 11
Revenue grew 13% YoY to $247.0M; Annual Dollar-Based Retention Rate fell from 114% to 109% due to macroeconomic headwinds on installed base 11
Margin expanding 2024-05-02
Gross margin improved to 54% from 52% in Q1 2023 as revenue grew faster than cost of revenue 11
Gross margin improved to 54% from 52% in Q1 2023 as revenue grew faster than cost of revenue 11
2023 · 12 events
2023-Q4 · Oct – Dec 2023
„We are pleased to report strong revenue growth of 17% for full year 2023. This growth continues to be driven by our Enterprise business where subscription revenue grew 25% in 2023. In the fourth quarter, revenue grew 15% year-over-year, and we achieved adjusted EBITDA margin of 20%, which drove a fourth quarter record for GAAP operating cash flow. We continue to strengthen our AI leadership in CX, gaining meaningful traction with our offerings and significantly enhancing our platform throughout 2023. In addition, we are experiencing strong momentum up-market, evidenced by our fourth quarter record in Enterprise bookings, an acceleration in top-of-funnel growth, and pipeline reaching another all-time high. The market remains massive and underpenetrated, and we believe we are well positioned to capitalize on this durable, multi-year opportunity as we focus on further strengthening our platform, marching up-market and expanding internationally.“ – Mike Burkland, Chairman and CEO 9
earnings 2024-02-21
Full-year 2023 non-GAAP net income reached $149.9M ($2.05 per diluted share) vs $106.7M ($1.50 per diluted share) in 2022 (9)
Full-year 2023 non-GAAP net income reached $149.9M ($2.05 per diluted share) vs $106.7M ($1.50 per diluted share) in 2022 (9)
revenue 2024-02-21
Q4 2023 revenue grew 15% YoY to a record $239.1M; full-year 2023 revenue grew 17% to $910.5M (9)
Q4 2023 revenue grew 15% YoY to a record $239.1M; full-year 2023 revenue grew 17% to $910.5M (9)
Margin expanding 2024-02-21
Adjusted EBITDA margin reached 20.2% in Q4 2023, with Q4 GAAP operating cash flow reaching a record $36.5M (9)
Adjusted EBITDA margin reached 20.2% in Q4 2023, with Q4 GAAP operating cash flow reaching a record $36.5M (9)
2023-Q3 · Jul – Sep 2023
„We are pleased to report strong third quarter results with revenue growing 16% year-over-year to a record $230.1 million. This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year. In the third quarter, we achieved adjusted EBITDA margin of 18%, which drove an all-time record for GAAP operating cash flow. We continue to focus on innovation with our industry leading AI and Automation portfolio, where we are seeing unprecedented adoption. We also continue to see strong momentum up-market as our pipeline increased to a record level. We are confident in the market opportunity ahead as we empower enterprises to enhance their customer experience and we continue to execute on product innovation, our march up-market and international expansion.“ – Mike Burkland, Chairman and CEO 8
revenue 2023-11-02
Revenue grew 16% YoY to $230.1M in Q3 2023, driven by larger clients and increased sales and marketing activities (7)
Revenue grew 16% YoY to $230.1M in Q3 2023, driven by larger clients and increased sales and marketing activities (7)
Margin compressing 2023-11-02
Gross margin decreased from 53% to 52% in Q3 2023, as cost of revenue grew faster than revenue (7)
Gross margin decreased from 53% to 52% in Q3 2023, as cost of revenue grew faster than revenue (7)
Acquisition 2023-11-02
Completed acquisition of Aceyus in August 2023 for approximately $80.6M net of cash acquired (7)
Completed acquisition of Aceyus in August 2023 for approximately $80.6M net of cash acquired (7)
2023-Q2 · Apr – Jun 2023
„We are pleased to report strong second quarter results with revenue growing 18% year-over-year to a record $222.9 million. This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year. In the second quarter, we achieved another record for GAAP operating cash flow, as adjusted EBITDA margin reached 19%. We experienced a particularly strong quarter for new logo bookings, demonstrating our strong go-to-market execution. We have been a leader in AI and Automation and will continue to push this industry forward, as AI serves as a tailwind for our business and leads to TAM expansion. We remain strategically focused on enabling enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with our passionate experts.“ – Mike Burkland, Chairman and CEO 6
Margin expanding 2023-08-07
Adjusted EBITDA margin reached 19% in Q2 2023, up from prior-year period (6)
Adjusted EBITDA margin reached 19% in Q2 2023, up from prior-year period (6)
Acquisition 2023-08-07
Definitive agreement to acquire Aceyus, Inc. for approximately $82M, expected to close by end of Q3 2023 (5)
Definitive agreement to acquire Aceyus, Inc. for approximately $82M, expected to close by end of Q3 2023 (5)
2023-Q1 · Jan – Mar 2023
„We are pleased to report strong first quarter results with revenue growing 20% year-over-year to a record $218.4 million, exceeding our expectations. This growth was driven by the continued strength of our Enterprise business where LTM subscription revenue grew 31% year-over-year. Our investments in international expansion are also paying off as LTM international revenue grew 48% year-over-year. In the first quarter, we achieved another record for GAAP operating cash flow, driven by adjusted EBITDA margin reaching 16%. These financial results demonstrate that we continue to be a leader in delivering on a massive, under-penetrated market opportunity. We continue to be a leader in the industry in AI and Automation, which is becoming front and center in the contact center and CX market, and we are focused on leveraging our unique position to harness its power in a way that will deliver the most value for customers. We had a strong start to the year and are keenly focused on executing against our long-term market opportunity as we take advantage of the growing strategic importance of delivering enhanced customer experience through our intelligent CX platform.“ – Mike Burkland, Chairman and CEO 4
earnings 2023-05-04
Non-GAAP net income per diluted share increased to $0.41 from $0.22 in Q1 2022 (4)
Non-GAAP net income per diluted share increased to $0.41 from $0.22 in Q1 2022 (4)
revenue 2023-05-04
Revenue grew 20% YoY to a record $218.4M in Q1 2023, driven by larger clients and increased sales and marketing activities (4)
Revenue grew 20% YoY to a record $218.4M in Q1 2023, driven by larger clients and increased sales and marketing activities (4)
Margin expanding 2023-05-04
Adjusted EBITDA margin reached 16.1% in Q1 2023, up from 13.4% in Q1 2022 (4)
Adjusted EBITDA margin reached 16.1% in Q1 2023, up from 13.4% in Q1 2022 (4)
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Key Figures ($m)#
The company's core financial figures in three views, one below the other: fiscal years (as reported; after restatements the table shows the most recent filing version, marked), half-years (6-month basis, H2 = second half on its own) and quarters (3-month basis, not cumulative). Each row is one period, most recent first. Values with a dotted underline are clickable and show the raw value, the exact source location, the scale evidence and the source; derived values additionally show their formula and inputs. All values are extracted automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original.
All figures serve only to support your own investment decision and are not a recommendation; the company's original reports are authoritative.
Revenue ($m) · annual basis, as reported
Net income ($m) · annual basis, as reported
EPS ($) · annual basis, as reported
Operating cash flow ($m) · annual basis, as reported
Revenue ($m) · quarterly basis, as reported
Net income ($m) · quarterly basis, as reported
EPS ($) · quarterly basis, as reported
Operating cash flow ($m) · quarterly basis, as reported
Cash ($m) · annual basis, as reported
Debt ($m) · annual basis, as reported
Net Debt ($m) · annual basis, as reported
Capex ($m) · annual basis, as reported
FCF ($m) · annual basis, as reported
D&A ($m) · annual basis, as reported
Cash ($m) · quarterly basis, as reported
Debt ($m) · quarterly basis, as reported
Net Debt ($m) · quarterly basis, as reported
Capex ($m) · quarterly basis, as reported
FCF ($m) · quarterly basis, as reported
D&A ($m) · quarterly basis, as reported
Shown: the most recent fiscal years. Full history since FY2016 is on record.
Fiscal years
Amounts in $m · EPS in $ per share · as reported
| Period | Revenue | Op. income | Op. income (adj.) | Net income | EPS ($) | EPS adj. ($) | EBITDA (adj.) | OCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| FY2025 | 1,149.1 | 28.9 | 213.5 | 39.4 | 0.45 | 2.96 | 269.69 | 226.2 | 27 |
| FY2024 | 1,041.9 | -51.3 | 149.6 | -12.8 | -0.17 | 2.47 | 195.98 | 143.2 | 18 |
| FY2023 | 910.5 | -98.6 | 128.8 | -81.8 | -1.13 | 2.06 | 166.26 | 128.8 | 10 |
Quarters
Amounts in $m · EPS in $ per share · Net Debt/EBITDA as a multiple · as reported
| Period | Published | Revenue | Op. income | Op. income (adj.) | Net income | EPS ($) | EPS adj. ($) | EBITDA (adj.) | FCF | Cash | Net Debt | Net Debt/EBITDA (x) | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2026-Q2* | 2026-08-06 | 312.4 | 2 | 51.3 | 3.4 | 0.04 | 0.70 | 70.1 | 24.5 | 187.3 | 550 | 4.3x (LTM) | 30 |
| 2026-Q1* | 2026-04-30 | 305.3 | 18.5 | 57.8 | 18.4 | 0.21 | 0.76 | 74.5 | 58.7 | 273 | 463.4 | 3.9x (LTM) | 28 |
| 2025-Q4* | 2026-02-19 | 300.3 | 19.8 | 61.6 | 19.7 | 0.23 | 0.80 | 77.3 | 77.3 | 232.1 | 503.4 | 5.6x (LTM) | 26 |
| 2025-Q3* | 2025-11-06 | 285.8 | 16 | 57.1 | 18 | 0.21 | 0.78 | 71.7 | 48.7 | 193.4 | 541.1 | 7.4x (LTM) | 24 |
| 2025-Q2* | 2025-07-31 | 283.3 | -1.6 | 54.5 | 1.2 | 0.01 | 0.76 | 67.9 | 31.6 | 205.5 | 528.1 | 13.7x (LTM) | 131 |
| 2025-Q1* | 2025-05-01 | 279.7 | -5.4 | 40.3 | 0.6 | 0.01 | 0.62 | 52.7 | 43.7 | 370.3 | 796.4 | 18.9x (LTM) | 20 |
| 2024-Q4* | 2025-02-20 | 278.7 | 4.2 | 49.5 | 11.6 | 0.13 | 0.79 | 64.3 | 40.5 | 362.5 | 802.8 | 230.8x (LTM) | 17 |
| 2024-Q3* | 2024-11-07 | 264.2 | -15.4 | 41.5 | -4.5 | -0.06 | 0.67 | 52.4 | 26.7 | 291 | 872.9 | – | 15 |
| 2024-Q2* | 2024-08-08 | 252.1 | -19.4 | 31 | -12.8 | -0.17 | 0.52 | 41.8 | 13.1 | 175.7 | 986.7 | – | 13 |
| 2024-Q1* | 2024-05-02 | 247 | -20.7 | 27.6 | -7.1 | -0.10 | 0.48 | 37.6 | 20.4 | 240.2 | 941.7° | – | 11 |
| 2023-Q4* | 2024-02-21 | 239.1 | -18.6 | 38 | -12.4 | -0.17 | 0.61 | 48.3 | 25.3 | 143.2 | 598.9 | – | 9 |
| 2023-Q3* | 2023-11-02 | 230.1 | -25.7 | 31.5 | -20.4 | -0.28 | 0.52 | 41.3 | 33.7 | 127.8 | 613.3 | – | 7 |
| 2023-Q2* | 2023-08-07 | 222.9 | -25.2 | 32.7 | -21.7 | -0.30 | 0.52 | 41.5 | 15.1 | 195.6 | 544.6 | – | 5 |
| 2023-Q1* | 2023-05-04 | 218.4 | -29 | 26.6 | -27.2 | -0.38 | 0.41 | 35.1 | 23.5 | 141.4 | 598.1 | – | 3 |
* derived: values with formula provenance (hover); Q4 = FY − 9M · H2 = FY − H1 · EPS via implied shares · net debt = financial debt − cash · FCF = OCF − |capex|.
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Balance Sheet & Cash Flow ($m)#
Point-in-time balance sheet items (e.g. cash, financial debt) and cash flow items (operating cash flow, investments/capex) per fiscal year, half-year and quarter. Balance sheet values are as of the period end, flow items cover the period. Derived values are marked and are calculated, for example, as: net debt = financial debt − cash; free cash flow = operating cash flow − capex; the click popover shows formula and inputs. All values are extracted automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original.
Fiscal years
Amounts in $m · as reported
| Period | Published | Cash | Debt | Net Debt | D&A | OCF | Capex | FCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| FY2025 | 2026-02-19 | 232.1 | 735.5 | 503.4 | 61.8 | 226.2 | 25 | 201.2 | 26 |
| FY2024 | 2025-02-20 | 362.5 | 1,165.3 | 802.8 | 52.9 | 143.2 | 42.4 | 100.8 | 17 |
| FY2023 | 2024-02-21 | 143.2 | 742.1 | 598.9 | 48.5 | 128.8 | 31.2 | 97.6 | 9 |
Quarters
Amounts in $m · as reported
| Period | Published | Cash | Debt | Net Debt | D&A | OCF | Capex | FCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| 2026-Q2 | 2026-08-06 | 187.3 | 737.3 | 550 | 19.9 | 42.1 | 17.6 | 24.5 | 30 |
| 2026-Q1 | 2026-04-30 | 273 | 736.4 | 463.4 | 17.8 | 63.9 | 5.3 | 58.7 | 28 |
| 2025-Q4 | 2026-02-19 | 232.1 | 735.5 | 503.4 | 16.9 | 83.6 | 6.2 | 77.3 | 26 |
| 2025-Q3 | 2025-11-06 | 193.4 | 734.6 | 541.1 | 15.8 | 59.2 | 10.5 | 48.7 | 24 |
| 2025-Q2 | 2025-07-31 | 205.5 | 733.6 | 528.1 | 14.6 | 35.1 | 3.5 | 31.6 | 131 |
| 2025-Q1 | 2025-05-01 | 370.3 | 1,166.8 | 796.4 | 14.5 | 48.4 | 4.7 | 43.7 | 20 |
| 2024-Q4 | 2025-02-20 | 362.5 | 1,165.3 | 802.8 | 14.6 | 49.8 | 9.3 | 40.5 | 17 |
| 2024-Q3 | 2024-11-07 | 291 | 1,163.9 | 872.9 | 13.1 | 41.1 | 14.4 | 26.7 | 15 |
| 2024-Q2 | 2024-08-08 | 175.7 | 1,162.4 | 986.7 | 12.9 | 19.9 | 6.8 | 13.1 | 13 |
| 2024-Q1 | 2024-05-02 | 240.2 | 1,181.9° | 941.7° | 12.2 | 32.4 | 12 | 20.4 | 11 |
| 2023-Q4 | 2024-02-21 | 143.2 | 742.1 | 598.9 | 13 | 36.5 | 11.3 | 25.3 | 9 |
| 2023-Q3 | 2023-11-02 | 127.8 | 741.2 | 613.3 | 12.5 | 37 | 3.3 | 33.7 | 7 |
| 2023-Q2 | 2023-08-07 | 195.6 | 740.2 | 544.6 | 11.7 | 21.9 | 6.7 | 15.1 | 5 |
| 2023-Q1 | 2023-05-04 | 141.4 | 739.5 | 598.1 | 11.3 | 33.4 | 9.9 | 23.5 | 3 |
Debt = long-term + current · Net debt = debt − cash · FCF = OCF − capex.
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Products & M&A (8/18 active+recent)#
Product announcements from the reports; market launches, approvals, partnerships; with first mention (date) and source. “Active/current” means: still mentioned in the most recent reports; what the company no longer mentions moves to the expandable part but is never deleted. Rows in grey are discontinued products.
| Product/Line | Since | Status | Source |
|---|---|---|---|
| Joint Enterprise Customer Experience AI Solution with Google Cloud | 2026-03 | Launched | 29 |
| Revenue run rate of $1.2 billion | 2025-12 | Launched | 26 |
| Accelerated Share Repurchase with JPM | 2025-11 | Launched | 27 |
| Agentic AI Agents (2x) | 2025-06 | Launched | 31 |
| AI Trust & Governance | 2025-06 | Launched | 23 |
| Five9 Genius AI suite launch | 2025 | Launched | 27 |
| 2025 Reduction in Force Plan (2x) | 2024-08 | Launched | 20 |
| FedRAMP authorization process (2x) | 2023 | Launched | 27 |
| GenAI Studio launch | 2024-06 | Launched | 14 |
| AI Knowledge feature launch | 2024-06 | Launched | 14 |
| 2029 convertible senior notes issuance | 2024-03 | Launched | 27 |
| 2025 convertible senior notes repurchase | 2024-03 | Launched | 18 |
| Implementation of STIR/SHAKEN caller identification authentication framework | 2024 | Launched | 18 |
| European Research and Development Hub opening (2x) | 2023-01 | Launched | 18 |
| Interactive Virtual Agent (IVA) with Generative AI | 2023 | Launched | 10 |
| Agent Assist | 2023 | Launched | 10 |
| AI Summaries feature | 2023 | Launched | 10 |
| AI Insights product | 2023 | Launched | 10 |
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M&A (12)#
All recorded acquisitions (purchases) and divestitures/exits with date, short description and source; deliberately including smaller transactions that summaries often miss. Purchase prices appear only where the company itself has disclosed them. Rows in grey are cancelled transactions; the cancellation date is shown in the row.
Acquisitions · 6Divestitures/exits · 1older: 5 (in the table)
Acquisitions
| Transaction / stake | Date | Type | Source |
|---|---|---|---|
| $100 million total contract value new customer win via Google Marketplace | 2026-06 | Completed | 31 |
| $150 Million Share Repurchase Program | 2025-11 | Completed | 25 |
| 2025 Repurchase Program authorization (2x) | 2025-10 | Completed | 24 |
| Acqueon acquisition | 2024 | Completed | 27 |
| 2023 Convertible Senior Notes maturity | 2023-05 | Completed | 7 |
| Aceyus acquisition | 2023 | Completed | 27 |
| Russia office closure (2x) | 2022-06 | Completed | 18 |
| Portugal development center establishment (3x) | 2022 | Completed | 22 |
| Acquisition of Virtual Observer | 2020 | Completed | 18 |
| Acquisition of Inference | 2020 | Completed | 18 |
| Acquisition of Whendu LLC | 2019 | Completed | 18 |
Divestitures / exits
| Transaction / stake | Date | Type | Source |
|---|---|---|---|
| Exit and relocation of Russian operations (2x) | 2023-03 | Divested | 12 |
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Reported KPIs (as disclosed) (183)#
Figures the company discloses itself in addition to the standard financials; order intake, recurring revenue, user or unit counts, adjusted measures. These “story KPIs” usually slip through standard databases; here they are collected as reported, with no calculation of our own. Important: the definition comes from the company itself and can differ from firm to firm; period and source are stated next to every value.
Company-specific KPIs verbatim from the filings (English, as disclosed; not normalised). Balance-sheet and boilerplate items filtered.
| Date | Period | KPI | Value / change | Source |
|---|---|---|---|---|
| 2026-08-06 | 2026-Q2 | LTM subscription dollar-based retention rate | 107% | 31 |
| 2026-08-06 | 2026-Q2 | LTM subscription and telecom dollar-based retention rate | 106% | 31 |
| 2026-08-06 | 2026-Q2 | GAAP operating cash flow | 42.1 million | 31 |
| 2026-08-06 | 2026-Q2 | Annual Dollar-Based Retention Rate (Subscription plus Telecom Revenue) | 106% | 30 |
| 2026-08-06 | 2026-Q2 | Annual Dollar-Based Retention Rate (Subscription Revenue) | 107% | 30 |
| 2026-04-30 | 2026-Q1 | working capital | 782.6 million | 28 |
| 2026-04-30 | 2026-Q1 | marketable investments | 450.9 million | 28 |
| 2026-04-30 | 2026-Q1 | customers | over 3,000 | 28 |
| 2026-04-30 | 2026-Q1 | cash and equivalents | 273.0 million | 28 |
| 2026-04-30 | 2026-Q1 | LTM subscription dollar-based retention rate | 107% | 29 |
| 2026-04-30 | 2026-Q1 | LTM subscription and telecom dollar-based retention rate | 105% | 29 |
| 2026-04-30 | 2026-Q1 | Annual Dollar-Based Retention Rate (Subscription plus Telecom Revenue) | 105% | 28 |
| 2026-04-30 | 2026-Q1 | Annual Dollar-Based Retention Rate (Subscription Revenue) | 107% | 28 |
| 2026-02-20 | FY2025 | women executive leadership team | 13% | 27 |
| 2026-02-20 | FY2025 | women Board of Directors | 30% | 27 |
| 2026-02-20 | FY2025 | second half year revenue percentage 2025 | 51% | 27 |
| 2026-02-20 | FY2025 | second half year revenue percentage 2024 | 52% | 27 |
| 2026-02-20 | FY2025 | second half year revenue percentage 2023 | 52% | 27 |
| 2026-02-20 | FY2025 | patent expiration dates range | 2030 to 2044 | 27 |
| 2026-02-20 | FY2025 | international trademark registrations | 27 | 27 |
| 2026-02-20 | FY2025 | international trademark applications pending | 2 | 27 |
| 2026-02-20 | FY2025 | international patents issued | 5 | 27 |
| 2026-02-20 | FY2025 | international patent applications pending | 3 | 27 |
| 2026-02-20 | FY2025 | ethnic minorities executive leadership team | 38% | 27 |
| 2026-02-20 | FY2025 | ethnic minorities Board of Directors | 50% | 27 |
| 2026-02-20 | FY2025 | customers | more than 3,000 organizations | 27 |
| 2026-02-20 | FY2025 | accumulated deficit | $378.2 million | 27 |
| 2026-02-20 | FY2025 | U.S. trademarks registered | 9 | 27 |
| 2026-02-20 | FY2025 | U.S. trademark applications pending | 2 | 27 |
| 2026-02-20 | FY2025 | U.S. patents issued | 26 | 27 |
| 2026-02-20 | FY2025 | U.S. patent applications pending | 4 | 27 |
| 2026-02-20 | FY2025 | U.S. copyrights registered | 1 | 27 |
| 2026-02-20 | FY2025 | Annual Dollar-Based Retention Rate (prior year) | 108% | 27 |
| 2026-02-20 | FY2025 | Annual Dollar-Based Retention Rate | 105% | 27 |
| 2025-11-06 | 2025-Q3 | working capital | 743.7 million | 24 |
| 2025-11-06 | 2025-Q3 | stock options outstanding | 661 | 24 |
| 2025-11-06 | 2025-Q3 | remaining performance obligations | 1,121.2 million | 24 |
| 2025-11-06 | 2025-Q3 | property and equipment, net Sep 2025 | 164,305 | 24 |
| 2025-11-06 | 2025-Q3 | property and equipment, net Dec 2024 | 144,888 | 24 |
| 2025-11-06 | 2025-Q3 | operating lease obligations | 51.3 million | 24 |
| 2025-11-06 | 2025-Q3 | marketable investments | 482.7 million | 24 |
| 2025-11-06 | 2025-Q3 | hosting and telecommunication usage services obligations | 12.4 million | 24 |
| 2025-11-06 | 2025-Q3 | gross margin three months 2025 | 54.9% | 24 |
| 2025-11-06 | 2025-Q3 | gross margin three months 2024 | 53.9% | 24 |
| 2025-11-06 | 2025-Q3 | gross margin nine months 2025 | 54.9% | 24 |
| 2025-11-06 | 2025-Q3 | gross margin nine months 2024 | 53.5% | 24 |
| 2025-11-06 | 2025-Q3 | finance lease obligations | 17.8 million | 24 |
| 2025-11-06 | 2025-Q3 | convertible senior notes 2029 principal | 747,500 | 24 |
| 2025-11-06 | 2025-Q3 | convertible senior notes 2029 net carrying amount sep 2025 | 734,553 (USD in thousands) | 24 |
| 2025-11-06 | 2025-Q3 | convertible senior notes 2029 net carrying amount dec 2024 | 731,855 (USD in thousands) | 24 |
| 2025-11-06 | 2025-Q3 | common stock issued outstanding sep 2025 | 78,214,059 | 24 |
| 2025-11-06 | 2025-Q3 | common stock issued outstanding dec 2024 | 75,807,505 | 24 |
| 2025-11-06 | 2025-Q3 | cloud services and software maintenance commitments | 20.4 million | 24 |
| 2025-11-06 | 2025-Q3 | cash and marketable securities total | 676.2 million | 24 |
| 2025-11-06 | 2025-Q3 | cash and cash equivalents sep 2025 | 193,409 (USD in thousands) | 24 |
| 2025-11-06 | 2025-Q3 | cash and cash equivalents dec 2024 | 362,546 (USD in thousands) | 24 |
| 2025-11-06 | 2025-Q3 | cash and cash equivalents | 193.4 million | 24 |
| 2025-11-06 | 2025-Q3 | RSUs outstanding | 6,451 | 24 |
| 2025-11-06 | 2025-Q3 | Operating Cash Flow | 59.2 million | 25 |
| 2025-11-06 | 2025-Q3 | GAAP Gross Margin | 55.0% | 25 |
| 2025-11-06 | 2025-Q3 | Enterprise AI Revenue Growth | 41% | 25 |
| 2025-11-06 | 2025-Q3 | Annual Dollar-Based Retention Rate (prior year) | 108% | 24 |
| 2025-11-06 | 2025-Q3 | Annual Dollar-Based Retention Rate | 107% | 24 |
| 2025-11-06 | 2025-Q3 | Adjusted Gross Margin | 62.8% | 25 |
| 2025-11-06 | 2025-Q3 | Adjusted EBITDA Margin | 25.1% | 25 |
| 2025-11-06 | 2025-Q3 | 2029 convertible senior notes principal | 747.5 million | 24 |
| 2025-11-06 | 2025-Q3 | 2029 convertible senior notes net proceeds | 728.8 million | 24 |
| 2025-07-31 | 2025-Q2 | Working capital June 30 2025 | 692.6 million | 22 |
| 2025-07-31 | 2025-Q2 | Subscription revenue growth | 16% | 23 |
| 2025-07-31 | 2025-Q2 | Subscription and related usage revenue pct 6M 2025 | 93% | 22 |
| 2025-07-31 | 2025-Q2 | Subscription and related usage revenue pct 6M 2024 | 92% | 22 |
| 2025-07-31 | 2025-Q2 | Subscription and related usage revenue pct 3M 2025 | 93% | 22 |
| 2025-07-31 | 2025-Q2 | Subscription and related usage revenue pct 3M 2024 | 91% | 22 |
| 2025-07-31 | 2025-Q2 | Revenue | 283.3 million | 22 |
| 2025-07-31 | 2025-Q2 | Operating lease obligations June 30 2025 | 51.3 million | 22 |
| 2025-07-31 | 2025-Q2 | Operating cash flow 6M 2025 | 83.4 million | 22 |
| 2025-07-31 | 2025-Q2 | Operating cash flow 6M 2024 | 52.2 million | 22 |
| 2025-07-31 | 2025-Q2 | Operating cash flow | 35.1 million | 23 |
| 2025-07-31 | 2025-Q2 | Number of customers | over 3,000 | 22 |
| 2025-07-31 | 2025-Q2 | Net loss 6M 2024 | -19.9 million | 22 |
| 2025-07-31 | 2025-Q2 | Net loss 3M 2024 | -12.8 million | 22 |
| 2025-07-31 | 2025-Q2 | Net income 6M 2025 | 1.7 million | 22 |
| 2025-07-31 | 2025-Q2 | Net income 3M 2025 | 1.2 million | 22 |
| 2025-07-31 | 2025-Q2 | Marketable investments June 30 2025 | 430.4 million | 22 |
| 2025-07-31 | 2025-Q2 | Interest rate 2029 notes | 1.00% | 22 |
| 2025-07-31 | 2025-Q2 | Hosting and telecom obligations June 30 2025 | 12.0 million | 22 |
| 2025-07-31 | 2025-Q2 | Gross profit 6M 2025 | 309.1 million | 22 |
| 2025-07-31 | 2025-Q2 | Gross profit 3M 2025 | 155.4 million | 22 |
| 2025-07-31 | 2025-Q2 | Gross margin pct 6M 2025 | 55% | 22 |
| 2025-07-31 | 2025-Q2 | Gross margin pct 6M 2024 | 53% | 22 |
| 2025-07-31 | 2025-Q2 | Gross margin pct 3M 2025 | 55% | 22 |
| 2025-07-31 | 2025-Q2 | Gross margin pct 3M 2024 | 53% | 22 |
| 2025-07-31 | 2025-Q2 | Finance lease obligations June 30 2025 | 20.4 million | 22 |
| 2025-07-31 | 2025-Q2 | FX exposure 6M 2025 10pct change | 5.8 million | 22 |
| 2025-07-31 | 2025-Q2 | Enterprise AI percentage of Enterprise subscription revenue | 10% | 23 |
| 2025-07-31 | 2025-Q2 | Enterprise AI bookings | more than tripled year-over-year | 23 |
| 2025-07-31 | 2025-Q2 | Enterprise AI Revenue Growth | 42% | 23 |
| 2025-07-31 | 2025-Q2 | Convertible senior notes 2029 principal | 747.5 million | 22 |
| 2025-07-31 | 2025-Q2 | Cloud services commitments June 30 2025 | 25.5 million | 22 |
| 2025-07-31 | 2025-Q2 | Cash and cash equivalents June 30 2025 | 205.5 million | 22 |
| 2025-07-31 | 2025-Q2 | Annual Dollar Based Retention Rate | 108% | 22 |
| 2025-05-01 | 2025-Q1 | Working Capital | $648.6 million | 20 |
| 2025-05-01 | 2025-Q1 | Total Convertible Senior Notes Outstanding | $1,181.9 million | 20 |
| 2025-05-01 | 2025-Q1 | Subscription revenue growth | 14% | 21 |
| 2025-05-01 | 2025-Q1 | Operating cash flow | $48.4 million | 21 |
| 2025-05-01 | 2025-Q1 | Operating Lease Obligations | $50.7 million | 20 |
| 2025-05-01 | 2025-Q1 | Marketable Investments | $671.4 million | 20 |
| 2025-05-01 | 2025-Q1 | Hosting and Telecommunication Services Obligations | $13.5 million | 20 |
| 2025-05-01 | 2025-Q1 | Finance Lease Obligations | $22.9 million | 20 |
| 2025-05-01 | 2025-Q1 | Convertible Senior Notes 2029 Outstanding | $747.5 million | 20 |
| 2025-05-01 | 2025-Q1 | Convertible Senior Notes 2025 Outstanding | $434.4 million | 20 |
| 2025-05-01 | 2025-Q1 | Cloud Services and Software Commitments | $29.5 million | 20 |
| 2025-05-01 | 2025-Q1 | Cash and Marketable Securities | $1,041.7 million | 20 |
| 2025-05-01 | 2025-Q1 | Cash and Cash Equivalents | $370.3 million | 20 |
| 2025-05-01 | 2025-Q1 | Annual Dollar Based Retention Rate | 107% | 20 |
| 2025-02-21 | FY2024 | Number of customers | more than 3,000 | 18 |
| 2025-02-21 | FY2024 | Contingent Liability for State and Local Taxes | 1.1 million | 18 |
| 2025-02-21 | FY2024 | Annual Dollar-Based Retention Rate | 108% | 18 |
| 2025-02-21 | FY2024 | Annual Dollar Based Retention Rate | 108% | 18 |
| 2025-02-21 | FY2024 | Accumulated Deficit | -417.6 million | 18 |
| 2025-02-21 | FY2024 | Accrued Interest on Disputed USF Assessments | 0.1 million | 18 |
| 2025-02-20 | 2024-Q4 | Total Revenue Growth Q4 | 17% | 17 |
| 2025-02-20 | 2024-Q4 | Total Revenue Growth FY2024 | 14% | 17 |
| 2025-02-20 | 2024-Q4 | Subscription Revenue Growth Q4 | 19% | 17 |
| 2025-02-20 | 2024-Q4 | Enterprise AI Revenue Growth YoY Q4 | 46% | 17 |
| 2024-11-07 | 2024-Q3 | Subscription Revenue Growth | 20% | 16 |
| 2024-11-07 | 2024-Q3 | Operating Cash Flow | 41 million | 16 |
| 2024-11-07 | 2024-Q3 | Annual Dollar-Based Retention Rate | 108% | 15 |
| 2024-08-08 | 2024-Q2 | LTM Operating Cash Flow | $126 million | 14 |
| 2024-08-08 | 2024-Q2 | LTM Enterprise Subscription Revenue Growth | 21% | 14 |
| 2024-08-08 | 2024-Q2 | Annual Revenue Run Rate | $1 billion | 14 |
| 2024-08-08 | 2024-Q2 | Annual Dollar Based Retention Rate | 108% | 13 |
| 2024-05-02 | 2024-Q1 | working capital | $1,105.8 million | 11 |
| 2024-05-02 | 2024-Q1 | operating lease obligations | $48.5 million | 11 |
| 2024-05-02 | 2024-Q1 | marketable investments | $843.2 million | 11 |
| 2024-05-02 | 2024-Q1 | Hosting and Telecommunication Obligations | $13.6 million | 11 |
| 2024-05-02 | 2024-Q1 | finance lease obligations | $4.5 million | 11 |
| 2024-05-02 | 2024-Q1 | Cloud Services and Software Commitments | $89.2 million | 11 |
| 2024-05-02 | 2024-Q1 | Cash and Marketable Securities | $1,083.4 million | 11 |
| 2024-05-02 | 2024-Q1 | cash and cash equivalents | $240.2 million | 11 |
| 2024-05-02 | 2024-Q1 | Aggregate Convertible Notes Principal | $1,181.9 million | 11 |
| 2024-05-02 | 2024-Q1 | Subscription revenue growth | 20% | 12 |
| 2024-05-02 | 2024-Q1 | Remaining Performance Obligations | 1,048.6 million | 11 |
| 2024-05-02 | 2024-Q1 | LTM Operating Cash Flow | $128 million | 12 |
| 2024-05-02 | 2024-Q1 | Deferred contract acquisition costs (non-current) | 148,408 (USD in thousands) | 11 |
| 2024-05-02 | 2024-Q1 | Deferred contract acquisition costs (current) | 67,169 (USD in thousands) | 11 |
| 2024-05-02 | 2024-Q1 | Annual Dollar Based Retention Rate Prior Year | 114% | 11 |
| 2024-05-02 | 2024-Q1 | Annual Dollar Based Retention Rate | 109% | 11 |
| 2024-05-02 | 2024-Q1 | 2029 convertible senior notes outstanding | $747.5 million | 11 |
| 2024-05-02 | 2024-Q1 | 2025 convertible senior notes outstanding | $434.4 million | 11 |
| 2024-02-22 | FY2023 | Clients | more than 3,000 | 10 |
| 2024-02-22 | FY2023 | accumulated deficit | -404.9 million | 10 |
| 2024-02-22 | FY2023 | Annual Dollar-Based Retention Rate | 110% | 10 |
| 2024-02-22 | FY2023 | Annual Dollar Based Retention Rate | 110% | 10 |
| 2024-02-21 | 2023-Q4 | GAAP operating cash flow (Q4 2023) | 36.5 million | 9 |
| 2024-02-21 | 2023-Q4 | GAAP operating cash flow (Full Year 2023) | 128.8 million | 9 |
| 2024-02-21 | 2023-Q4 | Enterprise subscription revenue growth | 25% | 9 |
| 2023-11-02 | 2023-Q3 | LTM Enterprise Subscription Revenue Growth | 28% | 8 |
| 2023-11-02 | 2023-Q3 | GAAP Operating Cash Flow | 37.0 million | 8 |
| 2023-11-02 | 2023-Q3 | Annual Dollar-Based Retention Rate | 110% | 7 |
| 2023-08-07 | 2023-Q2 | working capital | $683.0 million | 5 |
| 2023-08-07 | 2023-Q2 | Total cash and marketable securities | $744.9 million | 5 |
| 2023-08-07 | 2023-Q2 | Short-term marketable investments | $464.2 million | 5 |
| 2023-08-07 | 2023-Q2 | operating lease obligations | $57.4 million | 5 |
| 2023-08-07 | 2023-Q2 | Long-term marketable investments | $85.1 million | 5 |
| 2023-08-07 | 2023-Q2 | finance lease obligations | $2.3 million | 5 |
| 2023-08-07 | 2023-Q2 | Convertible senior notes 2025 outstanding | $747.5 million | 5 |
| 2023-08-07 | 2023-Q2 | Co-location hosting and telecommunication obligations | $16.3 million | 5 |
| 2023-08-07 | 2023-Q2 | cloud services and software maintenance commitments | $78.2 million | 5 |
| 2023-08-07 | 2023-Q2 | cash and cash equivalents | $195.6 million | 5 |
| 2023-08-07 | 2023-Q2 | Remaining performance obligations (total transaction price allocated to contracts with original duration of greater than one year) | 1,042.2 million | 5 |
| 2023-08-07 | 2023-Q2 | Remaining performance obligations (expected recognition over next 24 months) | approximately three-fourths of the remaining performance obligations | 5 |
| 2023-08-07 | 2023-Q2 | LTM Enterprise Subscription Revenue Growth | 28% | 6 |
| 2023-08-07 | 2023-Q2 | GAAP Operating Cash Flow | 21.9 million | 6 |
| 2023-08-07 | 2023-Q2 | Annual Dollar Based Retention Rate Prior Year | 118% | 5 |
| 2023-08-07 | 2023-Q2 | Annual Dollar Based Retention Rate | 112% | 5 |
| 2023-05-04 | 2023-Q1 | Prior Year Annual Dollar-Based Retention Rate | 120% | 3 |
| 2023-05-04 | 2023-Q1 | LTM International Revenue Growth | 48% | 4 |
| 2023-05-04 | 2023-Q1 | LTM Enterprise Subscription Revenue Growth | 31% | 4 |
| 2023-05-04 | 2023-Q1 | GAAP gross margin | 52.0% | 4 |
| 2023-05-04 | 2023-Q1 | Annual Dollar-Based Retention Rate | 114% | 3 |
| 2023-05-04 | 2023-Q1 | Adjusted gross margin | 60.4% | 4 |
| 2023-05-04 | 2023-Q1 | Adjusted EBITDA as % of revenue | 16.1% | 4 |
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Guidance Tracking (latest per metric/period · 27/56)#
All management forecasts (guidance) and their later outcome. Types: fiscal-year targets as well as quarterly/half-year targets; per metric and period the most recent statement applies, older versions can be expanded. The status is checked automatically against the actuals reported later: open (period still running), met, beaten, missed. For ranges (“X to Y”) reaching the range counts. Logged neutrally, no estimate of our own, no assessment.
Actuals: revenue in $m · EPS in $ per share
| For period | Guided on | Metric | Guided | Actual | Verdict | Direction | Source |
|---|---|---|---|---|---|---|---|
| FY2026 | 2026-08-06 | EPS (GAAP) | 0.71–0.82 | – | pending | – | 31 |
| FY2026 | 2026-04-30 | EPS (non-GAAP) | 3.22–3.3 | – | pending | – | 31 |
| FY2026 | 2026-02-19 | Revenue | 1,260–1,272 | – | pending | – | 31 |
| 2026-Q3 | 2026-08-06 | Revenue | 316–322 | – | pending | initiated | 31 |
| 2026-Q3 | 2026-08-06 | EPS (GAAP) | 0.09–0.16 | – | pending | initiated | 31 |
| 2026-Q3 | 2026-08-06 | EPS (non-GAAP) | 0.77–0.81 | – | pending | initiated | 31 |
| 2026-Q2 | 2026-04-30 | Revenue | 303–309 | 312.4 | beat | initiated | 29 |
| 2026-Q2 | 2026-04-30 | EPS (non-GAAP) | 0.65–0.69 | 0.7 | beat | initiated | 29 |
| 2026-Q2 | 2026-04-30 | GAAP net loss per share | -0.09–0 | – | – | initiated | 29 |
| 2026-Q1 | 2026-02-19 | Revenue | 296.5–302.5 | 305.3 | beat | initiated | 26 |
| 2026-Q1 | 2026-02-19 | EPS (GAAP) | 0.1–0.17 | 0.21 | beat | initiated | 26 |
| 2026-Q1 | 2026-02-19 | EPS (non-GAAP) | 0.66–0.7 | 0.76 | beat | initiated | 26 |
| FY2025 | 2025-11-06 | EPS (GAAP) | 0.36–0.43 | 0.45 | beat | confirmed | 25 |
| FY2025 | 2025-11-06 | EPS (non-GAAP) | 2.92–2.96 | 2.96 | in line | confirmed | 25 |
| FY2025 | 2025-02-20 | Revenue | 1,143.5–1,149.5 | 1,149.1 | in line | confirmed | 25 |
| 2025-Q4 | 2025-11-06 | Revenue | 294.7–300.7 | 300.3 | in line | confirmed | 25 |
| 2025-Q4 | 2025-11-06 | EPS (GAAP) | 0.14–0.21 | 0.23 | beat | confirmed | 25 |
| 2025-Q4 | 2025-11-06 | EPS (non-GAAP) | 0.76–0.8 | 0.8 | in line | confirmed | 25 |
| 2025-Q3 | 2025-07-31 | Revenue | 283–286 | 285.8 | in line | confirmed | 23 |
| 2025-Q3 | 2025-07-31 | EPS (GAAP) | 0.06–0.12 | 0.21 | beat | confirmed | 23 |
| 2025-Q3 | 2025-07-31 | EPS (non-GAAP) | 0.72–0.74 | 0.78 | beat | confirmed | 23 |
| 2025-Q2 | 2025-05-01 | Revenue | 274.5–275.5 | 283.3 | beat | initiated | 21 |
| 2025-Q2 | 2025-05-01 | EPS (non-GAAP) | 0.64–0.66 | 0.76 | beat | initiated | 21 |
| 2025-Q2 | 2025-05-01 | GAAP net loss per share | -0.15–-0.06 | – | – | initiated | 21 |
| 2025-Q1 | 2025-02-20 | Revenue | 271.5–272.5 | 279.7 | beat | initiated | 17 |
| 2025-Q1 | 2025-02-20 | EPS (non-GAAP) | 0.47–0.49 | 0.62 | beat | initiated | 17 |
| 2025-Q1 | 2025-02-20 | GAAP net loss per share | -0.15–-0.09 | – | – | initiated | 17 |
| FY2024 | 2024-11-07 | EPS (non-GAAP) | 2.36–2.38 | 2.47 | beat | raised | 16 |
| FY2024 | 2024-11-07 | GAAP net loss per share | -0.3–-0.23 | – | – | raised | 16 |
| FY2024 | 2024-08-08 | Revenue | 1,030–1,031 | 1,041.9 | beat | raised | 16 |
| 2024-Q4 | 2024-11-07 | Revenue | 267–268 | 278.7 | beat | initiated | 16 |
| 2024-Q4 | 2024-11-07 | EPS (GAAP) | 0.03–0.08 | 0.13 | beat | initiated | 16 |
| 2024-Q4 | 2024-11-07 | EPS (non-GAAP) | 0.69–0.71 | 0.79 | beat | initiated | 16 |
| 2024-Q3 | 2024-08-08 | Revenue | 254.5–255.5 | 264.2 | beat | initiated | 14 |
| 2024-Q3 | 2024-08-08 | EPS (non-GAAP) | 0.57–0.59 | 0.67 | beat | initiated | 14 |
| 2024-Q3 | 2024-08-08 | GAAP net loss per share | -0.06–-0.01 | – | – | initiated | 14 |
| 2024-Q2 | 2024-05-02 | Revenue | 244–245 | 252.1 | beat | initiated | 12 |
| 2024-Q2 | 2024-05-02 | EPS (non-GAAP) | 0.42–0.44 | 0.52 | beat | initiated | 12 |
| 2024-Q2 | 2024-05-02 | GAAP net loss per share | -0.28–-0.23 | – | – | initiated | 12 |
| 2024-Q1 | 2024-02-21 | Revenue | 239–240 | 247 | beat | initiated | 9 |
| 2024-Q1 | 2024-02-21 | EPS (non-GAAP) | 0.37–0.39 | 0.48 | beat | initiated | 9 |
| 2024-Q1 | 2024-02-21 | GAAP net loss per share | -0.34–-0.28 | – | – | initiated | 9 |
| FY2023 | 2023-11-02 | EPS (non-GAAP) | 1.91–1.93 | – | – | confirmed | 8 |
| FY2023 | 2023-11-02 | GAAP net loss per share | -1.39–-1.33 | – | – | confirmed | 8 |
| FY2023 | 2023-02-22 | Revenue | 908.5–909.5 | 910.5 | beat | confirmed | 8 |
| 2023-Q4 | 2023-11-02 | Revenue | 237.1–238.1 | 239.1 | beat | confirmed | 8 |
| 2023-Q4 | 2023-11-02 | EPS (non-GAAP) | 0.47–0.49 | 0.61 | beat | confirmed | 8 |
| 2023-Q4 | 2023-11-02 | GAAP net loss per share | -0.42–-0.36 | – | – | confirmed | 8 |
| 2023-Q3 | 2023-08-07 | Revenue | 223.5–224.5 | 230.1 | beat | initiated | 6 |
| 2023-Q3 | 2023-08-07 | EPS (non-GAAP) | 0.42–0.44 | 0.52 | beat | initiated | 6 |
| 2023-Q3 | 2023-08-07 | GAAP net loss per share | -0.4–-0.35 | – | – | initiated | 6 |
| 2023-Q2 | 2023-05-04 | Revenue | 213.5–214.5 | 222.9 | beat | initiated | 4 |
| 2023-Q2 | 2023-05-04 | EPS (non-GAAP) | 0.38–0.4 | 0.52 | beat | initiated | 4 |
| 2023-Q2 | 2023-05-04 | GAAP net loss per share | -0.45–-0.4 | – | – | initiated | 4 |
| 2023-Q1 | 2023-02-22 | Revenue | 207–208 | 218.4 | beat | initiated | 1 |
| 2023-Q1 | 2023-02-22 | EPS (non-GAAP) | 0.23–0.25 | 0.41 | beat | initiated | 1 |
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Development#
A condensed summary per reporting period as running text: what changed operationally, which drivers management names, how earnings and cash flow developed. Most recent period first, grouped by year; each text is written from the original report of that period, superscript numbers lead to the source.
FY2026
Five9 reported H1 2026 revenue of $617.8 million, with Q1 growing 9% year-over-year to $305.3 million and Q2 growing 10% year-over-year to $312.4 million, driven by larger customers and increased sales and marketing activities 30. Subscription revenue grew 13% in Q1 and 14% in Q2 year-over-year 29 31. GAAP net income recovered to $18.4 million in Q1 and $3.4 million in Q2 from $0.6 million and $1.2 million in the respective prior-year quarters 28 30. Adjusted EBITDA reached $74.5 million (24.4% of revenue) in Q1 and $70.1 million (22.4% of revenue) in Q2, with the Q2 adjusted EBITDA margin contracting from 24.0% in Q2 2025 31. The company completed its $150 million share repurchase program and authorized a new $200 million program in Q1, while launching Five9 Voice AI Agents and recording a gross margin contraction in Q2 29 31.
FY2025
Five9's FY2025 total revenue grew 10% year-over-year to a record $1,149.1 million from $1,041.9 million in 2024, driven by expansion with larger customers and increased brand awareness 26 27. GAAP net income turned positive for the full year at $39.4 million compared to a net loss of $(12.8) million in FY2024, primarily reflecting disciplined expense management including reduced stock-based compensation costs 26 27. Adjusted EBITDA increased to $269.7 million (23.5% of revenue) from $196.0 million (18.8% of revenue) in 2024, with the exit-rate Adjusted EBITDA margin reaching 26% in Q4 2025 26. Enterprise AI revenue accelerated through the year, reaching 50% year-over-year growth in Q4 2025 and representing a growing share of Enterprise subscription revenue 26 23. The Annual Dollar-Based Retention Rate declined to 105% at December 31, 2025 from 108% in 2024, reflecting macroeconomic headwinds and single large customer ramp timing 27.
FY2024
Five9 reported full-year 2024 revenue of $1,041.9 million, up 14% from $910.5 million in 2023, driven by larger clients and increased sales and marketing activities 18. GAAP net loss narrowed to $12.8 million from $81.8 million in 2023, while gross margin expanded to 54% from 52% as subscription and related revenues grew faster than cost of revenue 18. Revenue growth accelerated from 13% year-over-year in Q1-Q2 to 15% in Q3 and 17% in Q4 2024, with subscription revenue growing 20% year-over-year in both Q3 and Q4 15 17. Five9 completed the acquisition of Acqueon Inc. for $167.2 million in cash during Q3 2024, and in March 2024 executed a debt refinancing by issuing $747.5 million in 2029 convertible notes while repurchasing $313.1 million of its 2025 convertible notes 18. The Annual Dollar-Based Retention Rate declined from 114% at the start of 2024 to 108% by year-end, reflecting macroeconomic headwinds on the installed base 18.
FY2023
Five9 reported full-year 2023 revenue of $910.5 million, a 17% increase from $778.8 million in 2022, driven primarily by growth in larger enterprise clients and increased sales and marketing activities, with enterprise subscription revenue growing 25% year-over-year (9, 10). Revenue growth decelerated each quarter from 20% in Q1 to 15% in Q4 2023 (3, 9). The company recorded a GAAP net loss of $81.8 million in 2023, improving from a $94.7 million loss in 2022, while non-GAAP net income reached $149.9 million, or $2.05 per diluted share, versus $106.7 million in 2022 (9, 10). GAAP operating cash flow increased to $128.8 million in 2023 compared to $88.9 million in 2022 (9). The Annual Dollar-Based Retention Rate declined to 110% at year-end 2023 from 115% in 2022 due to macroeconomic headwinds, and Five9 completed the acquisition of Aceyus in August 2023 for approximately $80.6 million net of cash acquired (10, 7).
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Sources: official investor relations documents#
All original documents used, with type (e.g. quarterly, half-year, annual report), publication date and a direct link to the filing (EDINET/SEC/IR). Every superscript number in the report points to an entry in this list; so every figure can be traced back to its place in the original.
42 documents · 2016 – 2026 · SEC EDGAR (USA)
| # | Document type | Published | Link |
|---|---|---|---|
| #1 / #101 | 8-K-EX99.1 | 2023-02-22 | Open |
| #2 | 10-K | 2023-02-24 | Open |
| #3 | 10-Q | 2023-05-04 | Open |
| #4 / #104 | 8-K-EX99.1 | 2023-05-04 | Open |
| #5 | 10-Q | 2023-08-07 | Open |
| #6 / #106 | 8-K-EX99.1 | 2023-08-07 | Open |
| #7 | 10-Q | 2023-11-02 | Open |
| #8 / #108 | 8-K-EX99.1 | 2023-11-02 | Open |
| #9 / #109 | 8-K-EX99.1 | 2024-02-21 | Open |
| #10 | 10-K | 2024-02-22 | Open |
| #11 | 10-Q | 2024-05-02 | Open |
| #12 / #112 | 8-K-EX99.1 | 2024-05-02 | Open |
| #13 | 10-Q | 2024-08-08 | Open |
| #14 / #114 | 8-K-EX99.1 | 2024-08-08 | Open |
| #15 | 10-Q | 2024-11-07 | Open |
| #16 / #116 | 8-K-EX99.1 | 2024-11-07 | Open |
| #17 / #117 | 8-K-EX99.1 | 2025-02-20 | Open |
| #18 | 10-K | 2025-02-21 | Open |
| #19 | 8-K-EX99.1 | 2025-04-03 | Open |
| #20 | 10-Q | 2025-05-01 | Open |
| #21 / #121 | 8-K-EX99.1 | 2025-05-01 | Open |
| #22 | 10-Q | 2025-07-31 | Open |
| #23 / #123 | 8-K-EX99.1 | 2025-07-31 | Open |
| #24 | 10-Q | 2025-11-06 | Open |
| #25 / #125 | 8-K-EX99.1 | 2025-11-06 | Open |
| #26 / #126 | 8-K-EX99.1 | 2026-02-19 | Open |
| #27 | 10-K | 2026-02-20 | Open |
| #28 | 10-Q | 2026-04-30 | Open |
| #29 / #129 | 8-K-EX99.1 | 2026-04-30 | Open |
| #30 | 10-Q | 2026-08-06 | Open |
| #31 / #131 | 8-K-EX99.1 | 2026-08-06 | Open |
Older sources (+11)
FAQ#
Is there a management forecast (guidance) for FY2026?
Yes. Management has issued targets for FY2026, including EPS (GAAP). The guidance tracking chapter shows all targets and checks them against the actuals reported later; neutral, with no estimate of our own.
Where can I find the official investor relations documents of Five9, Inc.?
The sources chapter links all 57 original filings used (SEC filings) with type, publication date and a direct link; every figure in the report carries a source number.
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