Five9 Stock FIVN
Five9 is a provider of cloud-based contact center software (CCaaS), offering an integrated platform for customer engagement across voice, digital, and AI-driven channels. Five9 stock (FIVN): Quarterly and annual results since 2023 from Quarterly Report and SEC filings: revenue, earnings, balance sheet, cash flow and management guidance, every figure with its source. As of 08/2026, quarterly reporting. Stock analysis by NadirAlpha. Five9 stock (FIVN): listed on Nasdaq. NadirAlpha has evaluated 42 original documents, cross-checked every figure automatically and linked each to its source; sources as of 08/2026. Revenue Q2 2026: USD 312 million (+10% year on year). Latest reported (Q2 2026): LTM subscription dollar-based retention rate, LTM subscription and telecom dollar-based retention rate, Annual Dollar-Based Retention Rate (Subscription Revenue). Latest reading: Net income doubled, Margin compressing, New market.
AI-generated report · not investment advice · figures extracted automatically; please verify against the linked original more
Five9 Current Status
Where Five9 stands after the report for Q2 2026: what changed in revenue, earnings and outlook, written editorially from the original report. NadirAlpha methodology
Assessment by NadirAlpha, as of Q2 2026.
“Q2 marks our third consecutive quarter of accelerating subscription revenue growth, with AI revenue accelerating even faster, and further evidence that our focused execution is producing results. Closing a 9-figure TCV agreement through the Google Marketplace and launching Five9 Voice AI Agents in the same quarter underscore the breadth of our platform and the strength of our market position. With the executive appointments in June, I am confident we have the right team and strategy to extend this momentum and compete to win in AI-empowered customer experiences.”
Five9 Stock: Key Figures ($ million)
Revenue, margin, earnings and EPS of Five9 per fiscal year, half-year and quarter in $ million, as of Q2 2026, as reported in the filing; restatements show the most recent filing version. NadirAlpha extracts all values automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original. NadirAlpha methodology
All figures serve only to support your own investment decision and are not a recommendation; the company's original reports are authoritative.
Fiscal years
| Period | Revenue | Op. income | Op. income (adj.) | Net income | EPS ($) | EPS adj. ($) | EBITDA (adj.) | OCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| FY2025 | 1,149.1 | 28.9 | 213.5 | 39.4 | 0.45 | 2.96 | 269.69 | 226.2 | 27 |
| FY2024 | 1,041.9 | -51.3 | 149.6 | -12.8 | -0.17 | 2.47 | 195.98 | 143.2 | 18 |
| FY2023 | 910.5 | -98.6 | 128.8 | -81.8 | -1.13 | 2.06 | 166.26 | 128.8 | 10 |
Quarters
| Period | Published | Revenue | Op. income | Op. income (adj.) | Net income | EPS ($) | EPS adj. ($) | EBITDA (adj.) | FCF | Cash | Net Debt | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2026-Q2* | 2026-08-06 | 312.4 | 2 | 51.3 | 3.4 | 0.04 | 0.70 | 70.1 | 24.5 | 187.3 | 550 | 30 |
| 2026-Q1* | 2026-04-30 | 305.3 | 18.5 | 57.8 | 18.4 | 0.21 | 0.76 | 74.5 | 58.7 | 273 | 463.4~ | 28 |
| 2025-Q4* | 2026-02-19 | 300.3 | 19.8 | 61.6 | 19.7 | 0.23 | 0.80 | 77.3 | 77.3 | 232.1 | 503.4 | 26 |
| 2025-Q3* | 2025-11-06 | 285.8 | 16 | 57.1 | 18 | 0.21 | 0.78 | 71.7 | 48.7 | 193.4 | 541.1 | 24 |
| 2025-Q2* | 2025-07-31 | 283.3 | -1.6 | 54.5 | 1.2 | 0.01 | 0.76 | 67.9 | 31.6 | 205.5 | 528.1 | 22 |
| 2025-Q1* | 2025-05-01 | 279.7 | -5.4 | 40.3 | 0.6 | 0.01 | 0.62 | 52.7 | 43.7 | 370.3 | 796.4 | 20 |
| 2024-Q4* | 2025-02-20 | 278.7 | 4.2 | 49.5 | 11.6 | 0.13 | 0.79 | 64.3 | 40.5 | 362.5 | 802.8 | 17 |
| 2024-Q3* | 2024-11-07 | 264.2 | -15.4 | 41.5 | -4.5 | -0.06 | 0.67 | 52.4 | 26.7 | 291 | 872.9 | 15 |
| 2024-Q2* | 2024-08-08 | 252.1 | -19.4 | 31 | -12.8 | -0.17 | 0.52 | 41.8 | 13.1 | 175.7 | 986.7 | 13 |
| 2024-Q1* | 2024-05-02 | 247 | -20.7 | 27.6 | -7.1 | -0.10 | 0.48 | 37.6 | 20.4 | 240.2 | 941.7° | 11 |
| 2023-Q4* | 2024-02-21 | 239.1 | -18.6 | 38 | -12.4 | -0.17 | 0.61 | 48.3 | 25.3 | 143.2 | 598.9 | 9 |
| 2023-Q3* | 2023-11-02 | 230.1 | -25.7 | 31.5 | -20.4 | -0.28 | 0.52 | 41.3 | 33.7 | 127.8 | 613.3 | 7 |
| 2023-Q2* | 2023-08-07 | 222.9 | -25.2 | 32.7 | -21.7 | -0.30 | 0.52 | 41.5 | 15.1 | 195.6 | 544.6 | 5 |
| 2023-Q1* | 2023-05-04 | 218.4 | -29 | 26.6 | -27.2 | -0.38 | 0.41 | 35.1 | 23.5 | 141.4 | 598.1 | 3 |
Five9 Balance Sheet & Cash Flow ($ million)
NadirAlpha places cash, debt, operating cash flow and investments of Five9 side by side per period, balance sheet values as of the period end, flow items for the period. NadirAlpha extracts all values automatically from the filings; errors are possible; please verify decision-relevant figures yourself by clicking through to the linked original. NadirAlpha methodology
Fiscal years
| Period | Published | Cash | Debt | Net Debt | D&A | OCF | Capex | FCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| FY2025 | 2026-02-19 | 232.1 | 735.5 | 503.4 | 61.8 | 226.2 | 25 | 201.2 | 26 |
| FY2024 | 2025-02-20 | 362.5 | 1,165.3 | 802.8 | 52.9 | 143.2 | 42.4 | 100.8 | 17 |
| FY2023 | 2024-02-21 | 143.2 | 742.1 | 598.9 | 48.5 | 128.8 | 31.2 | 97.6 | 9 |
Quarters
| Period | Published | Cash | Debt | Net Debt | D&A | OCF | Capex | FCF | Source |
|---|---|---|---|---|---|---|---|---|---|
| 2026-Q2 | 2026-08-06 | 187.3 | 737.3 | 550 | 19.9 | 42.1 | 17.6 | 24.5 | 30 |
| 2026-Q1 | 2026-04-30 | 273 | 736.4~ | 463.4~ | 17.8 | 63.9 | 5.3 | 58.7 | 28 |
| 2025-Q4 | 2026-02-19 | 232.1 | 735.5 | 503.4 | 16.9 | 83.6 | 6.2 | 77.3 | 26 |
| 2025-Q3 | 2025-11-06 | 193.4 | 734.6 | 541.1 | 15.8 | 59.2 | 10.5 | 48.7 | 24 |
| 2025-Q2 | 2025-07-31 | 205.5 | 733.6 | 528.1 | 14.6 | 35.1 | 3.5 | 31.6 | 22 |
| 2025-Q1 | 2025-05-01 | 370.3 | 1,166.8 | 796.4 | 14.5 | 48.4 | 4.7 | 43.7 | 20 |
| 2024-Q4 | 2025-02-20 | 362.5 | 1,165.3 | 802.8 | 14.6 | 49.8 | 9.3 | 40.5 | 17 |
| 2024-Q3 | 2024-11-07 | 291 | 1,163.9 | 872.9 | 13.1 | 41.1 | 14.4 | 26.7 | 15 |
| 2024-Q2 | 2024-08-08 | 175.7 | 1,162.4 | 986.7 | 12.9 | 19.9 | 6.8 | 13.1 | 13 |
| 2024-Q1 | 2024-05-02 | 240.2 | 1,181.9° | 941.7° | 12.2 | 32.4 | 12 | 20.4 | 11 |
| 2023-Q4 | 2024-02-21 | 143.2 | 742.1 | 598.9 | 13 | 36.5 | 11.3 | 25.3 | 9 |
| 2023-Q3 | 2023-11-02 | 127.8 | 741.2 | 613.3 | 12.5 | 37 | 3.3 | 33.7 | 7 |
| 2023-Q2 | 2023-08-07 | 195.6 | 740.2 | 544.6 | 11.7 | 21.9 | 6.7 | 15.1 | 5 |
| 2023-Q1 | 2023-05-04 | 141.4 | 739.5 | 598.1 | 11.3 | 33.4 | 9.9 | 23.5 | 3 |
Five9 Guidance Tracking (latest per metric/period · 27/56)
NadirAlpha records 56 guidance statements of Five9 neutrally: annual and quarterly targets, direction of change and outcome as a dot with legend, with no estimate of our own. NadirAlpha methodology
Actuals: revenue in $m · EPS in $ per share
Direction: confirmedcutinitiatedraised Verdict: beatin linepending
| For period | Guided on | Metric | Guided | Actual | Verdict | Direction | Source |
|---|---|---|---|---|---|---|---|
| FY2026 | 2026-08-06 | Revenue | 1,260–1,272 | – | 31 | ||
| FY2026 | 2026-08-06 | EPS (GAAP) | 0.71–0.82 | – | 31 | ||
| FY2026 | 2026-04-30 | EPS (non-GAAP) | 3.22–3.3 | – | 31 | ||
| 2026-Q3 | 2026-08-06 | Revenue | 316–322 | – | 31 | ||
| 2026-Q3 | 2026-08-06 | EPS (GAAP) | 0.09–0.16 | – | 31 | ||
| 2026-Q3 | 2026-08-06 | EPS (non-GAAP) | 0.77–0.81 | – | 31 | ||
| 2026-Q2 | 2026-04-30 | Revenue | 303–309 | 312.4 | 29 | ||
| 2026-Q2 | 2026-04-30 | EPS (non-GAAP) | 0.65–0.69 | 0.7 | 29 | ||
| 2026-Q2 | 2026-04-30 | GAAP net loss per share | -0.09–0 | – | – | 29 | |
| 2026-Q1 | 2026-02-19 | Revenue | 296.5–302.5 | 305.3 | 26 | ||
| 2026-Q1 | 2026-02-19 | EPS (GAAP) | 0.1–0.17 | 0.21 | 26 | ||
| 2026-Q1 | 2026-02-19 | EPS (non-GAAP) | 0.66–0.7 | 0.76 | 26 | ||
| FY2025 | 2025-11-06 | EPS (GAAP) | 0.36–0.43 | 0.45 | 25 | ||
| FY2025 | 2025-11-06 | EPS (non-GAAP) | 2.92–2.96 | 2.96 | 25 | ||
| FY2025 | 2025-07-31 | Revenue | 1,143.5–1,149.5 | 1,149.1 | 25 | ||
| 2025-Q4 | 2025-11-06 | Revenue | 294.7–300.7 | 300.3 | 25 | ||
| 2025-Q4 | 2025-11-06 | EPS (GAAP) | 0.14–0.21 | 0.23 | 25 | ||
| 2025-Q4 | 2025-11-06 | EPS (non-GAAP) | 0.76–0.8 | 0.8 | 25 | ||
| 2025-Q3 | 2025-07-31 | Revenue | 283–286 | 285.8 | 23 | ||
| 2025-Q3 | 2025-07-31 | EPS (GAAP) | 0.06–0.12 | 0.21 | 23 | ||
| 2025-Q3 | 2025-07-31 | EPS (non-GAAP) | 0.72–0.74 | 0.78 | 23 | ||
| 2025-Q2 | 2025-05-01 | Revenue | 274.5–275.5 | 283.3 | 21 | ||
| 2025-Q2 | 2025-05-01 | EPS (non-GAAP) | 0.64–0.66 | 0.76 | 21 | ||
| 2025-Q2 | 2025-05-01 | GAAP net loss per share | -0.15–-0.06 | – | – | 21 | |
| 2025-Q1 | 2025-02-20 | Revenue | 271.5–272.5 | 279.7 | 17 | ||
| 2025-Q1 | 2025-02-20 | EPS (non-GAAP) | 0.47–0.49 | 0.62 | 17 | ||
| 2025-Q1 | 2025-02-20 | GAAP net loss per share | -0.15–-0.09 | – | – | 17 | |
| FY2024 | 2024-11-07 | Revenue | 1,030–1,031 | 1,041.9 | 16 | ||
| FY2024 | 2024-11-07 | EPS (non-GAAP) | 2.36–2.38 | 2.47 | 16 | ||
| FY2024 | 2024-11-07 | GAAP net loss per share | -0.3–-0.23 | – | – | 16 | |
| 2024-Q4 | 2024-11-07 | Revenue | 267–268 | 278.7 | 16 | ||
| 2024-Q4 | 2024-11-07 | EPS (GAAP) | 0.03–0.08 | 0.13 | 16 | ||
| 2024-Q4 | 2024-11-07 | EPS (non-GAAP) | 0.69–0.71 | 0.79 | 16 | ||
| 2024-Q3 | 2024-08-08 | Revenue | 254.5–255.5 | 264.2 | 14 | ||
| 2024-Q3 | 2024-08-08 | EPS (non-GAAP) | 0.57–0.59 | 0.67 | 14 | ||
| 2024-Q3 | 2024-08-08 | GAAP net loss per share | -0.06–-0.01 | – | – | 14 | |
| 2024-Q2 | 2024-05-02 | Revenue | 244–245 | 252.1 | 12 | ||
| 2024-Q2 | 2024-05-02 | EPS (non-GAAP) | 0.42–0.44 | 0.52 | 12 | ||
| 2024-Q2 | 2024-05-02 | GAAP net loss per share | -0.28–-0.23 | – | – | 12 | |
| 2024-Q1 | 2024-02-21 | Revenue | 239–240 | 247 | 9 | ||
| 2024-Q1 | 2024-02-21 | EPS (non-GAAP) | 0.37–0.39 | 0.48 | 9 | ||
| 2024-Q1 | 2024-02-21 | GAAP net loss per share | -0.34–-0.28 | – | – | 9 | |
| FY2023 | 2023-11-02 | EPS (non-GAAP) | 1.91–1.93 | – | – | 8 | |
| FY2023 | 2023-11-02 | GAAP net loss per share | -1.39–-1.33 | – | – | 8 | |
| FY2023 | 2023-08-07 | Revenue | 908.5–909.5 | 910.5 | 8 | ||
| 2023-Q4 | 2023-11-02 | Revenue | 237.1–238.1 | 239.1 | 8 | ||
| 2023-Q4 | 2023-11-02 | EPS (non-GAAP) | 0.47–0.49 | 0.61 | 8 | ||
| 2023-Q4 | 2023-11-02 | GAAP net loss per share | -0.42–-0.36 | – | – | 8 | |
| 2023-Q3 | 2023-08-07 | Revenue | 223.5–224.5 | 230.1 | 6 | ||
| 2023-Q3 | 2023-08-07 | EPS (non-GAAP) | 0.42–0.44 | 0.52 | 6 | ||
| 2023-Q3 | 2023-08-07 | GAAP net loss per share | -0.4–-0.35 | – | – | 6 | |
| 2023-Q2 | 2023-05-04 | Revenue | 213.5–214.5 | 222.9 | 4 | ||
| 2023-Q2 | 2023-05-04 | EPS (non-GAAP) | 0.38–0.4 | 0.52 | 4 | ||
| 2023-Q2 | 2023-05-04 | GAAP net loss per share | -0.45–-0.4 | – | – | 4 | |
| 2023-Q1 | 2023-02-22 | Revenue | 207–208 | 218.4 | 1 | ||
| 2023-Q1 | 2023-02-22 | EPS (non-GAAP) | 0.23–0.25 | 0.41 | 1 |
Five9 Stock: Price & Chart
Price history of Five9 stock (FIVN) as a TradingView chart, loaded only after a click, alongside the trend of the key figures from the tables. NadirAlpha methodology
Daily candles with news and earnings markers. Loads only on click.
Five9 Event Timeline
This timeline collects the material events of Five9 from the original reports: guidance changes, revenue and margin signals, strategy shifts, product and M&A announcements, grouped by quarter. NadirAlpha methodology
2026 · 7 events
Annual dollar-based retention rate (subscription only) declined to 107% in the twelve months ended June 30, 2026 from 109% in the prior year period 30
GAAP gross margin contracted to 53.4% in Q2 2026 from 54.9% in Q2 2025 31
Launched Five9 Voice AI Agents with human-like conversations, real-time responsiveness, and enterprise-grade governance 31
“This quarter marks a second quarter of accelerating subscription revenue growth and an important first step in translating our strategy into strong, quantifiable results. With a renewed focus on a performance-driven culture, we are taking decisive action to sharpen our execution and optimize our organizational design. We are committed to building on this momentum and demonstrating our progress as we position Five9 to win for the next decade.”
GAAP net income improved to USD 18.4 million (0.21 per diluted share) from $0.6 million in Q1 2025 29
Revenue grew 9% year-over-year to USD 305.3 million, with subscription revenue growing 13% year-over-year 29
Launched Joint Enterprise Customer Experience AI Solution with Google Cloud 29
2025 · 16 events
Operating income turned positive for the first time after 2 negative fiscal years (-51.3 to +USD 28.9 million). 27
Net income turned positive for the first time after 2 negative fiscal years (-12.8 to +USD 39.4 million). 27
“I'm thrilled to be here leading Five9, and I'm enthusiastic about our significant market opportunity. In my first few weeks, I've been impressed by the strength of our platform and team. I look forward to executing our strategy to drive growth, increase profitability, and deliver long-term shareholder value.”
FY2025 GAAP net income was $39.4 million ($0.45 per diluted share) compared to a net loss of $(12.8) million in FY2024 26
Enterprise AI revenue grew 50% year-over-year in Q4 2025; subscription revenue grew 12% in Q4 2025 26
Adjusted EBITDA margin reached 26% exiting Q4 2025 and 23.5% for FY2025, up from 18.8% in FY2024 26
Operating income more than doubled YoY (4.2 to USD 19.8 million, +371%). 26
“We're pleased with our third quarter results with Enterprise AI revenue growing 41% YoY and profitability increasing with adjusted EBITDA margin reaching a record 25%. We are in the early innings of an industry shift in CX, which is increasingly being powered by AI. We believe we are uniquely positioned to win in this evolving market as enterprises seek unified platforms where AI is natively embedded.”
GAAP net income was $18.0 million in Q3 2025 compared to a net loss of $(4.5) million in Q3 2024 25
Revenue grew 8% year-over-year to $285.8 million, decelerating from 12-13% in the prior two quarters; Annual Dollar-Based Retention Rate declined to 107% from 108%, reflecting macroeconomic headwinds and seasonal patterns 24
Adjusted EBITDA margin reached a record 25.1% in Q3 2025, up from 19.8% in Q3 2024 25
Operating income turned positive for the first time after 2 negative periods (-1.6 to +USD 16.0 million). 24
“Bryan has been an instrumental member of the finance team since joining Five9 nearly eleven years ago. Since stepping into the interim CFO role earlier this year, he has helped us execute on our operational and financial goals, including the implementation of strategic initiatives to drive increased profitability and top line growth. We look forward to seeing the continued impact he will make here at Five9.”
Enterprise AI revenue grew 42% year-over-year and reached 10% of Enterprise subscription revenue; Enterprise AI bookings more than tripled year-over-year 23
Adjusted EBITDA margin reached an all-time record of 24.0% of revenue, up from 16.6% in Q2 2024 23
Launched Agentic AI Agents and AI Trust & Governance as part of the Genius AI suite 23
“We are very pleased to report strong first quarter results, exceeding expectations across key metrics, while remaining laser focused on delivering balanced growth for both top and bottom lines. Subscription revenue grew 14% year-over-year, and we achieved an adjusted EBITDA margin of 19%, which drove a Q1 record for operating cash flow of $48 million. Our customers are realizing meaningful benefits through our Genius AI suite of products as we continue to enable brands to deliver AI-elevated customer experiences. We are off to a strong start in 2025, with continued momentum in AI for CX and execution against the massive core CCaaS market opportunity, and we look forward to sharing our progress as the year unfolds.”
GAAP net income turned positive at $0.6 million compared to a net loss of $(7.1) million in Q1 2024 21
Revenue grew 13% year-over-year to a record $279.7 million, driven by larger customers and increased sales and marketing activities 21
2024 · 14 events
“We are very pleased to report strong year end results, with 2024 annual revenue exceeding $1 billion. Fourth quarter revenue growth accelerated to 17%, driven by our subscription revenue growing 19%. We reached an all-time record adjusted EBITDA margin of 23%, helping drive our highest ever quarterly operating cash flow of $50 million. Throughout the year, we extended our leadership position in AI by further enhancing our AI-powered platform to deliver the New CX. Our record results and strong traction in our AI business continue to demonstrate the power of our platform in enabling brands to elevate their CX in this rapidly evolving world of AI as evidenced by our Enterprise AI revenue growing 46% YoY in the fourth quarter. We believe we are well positioned with our AI-powered platform and trusted AI experts to continue driving durable long-term growth and look forward to building on our momentum in 2025.”
Q4 GAAP net income turned positive at $11.6M, compared to GAAP net losses in each of Q1-Q3 2024 126
Q4 revenue grew 17% to a record $278.7M; full-year 2024 revenue reached $1,041.9M, exceeding $1B for the first time 17
Q4 adjusted EBITDA margin reached a record 23.1% of revenue, up from 20.2% in Q4 2023 17
Operating income turned positive for the first time after 15 negative periods (-15.4 to +USD 4.2 million). 17
EBITDA turned positive for the first time after 15 negative periods (-2.3 to +USD 18.8 million). 17
“We are very pleased to report strong third quarter results, which exceeded our guidance across all key metrics. Subscription revenue grew 20% year-over-year, and we achieved an adjusted EBITDA margin of 20%, helping drive robust operating cash flow of $41 million. With the acceleration of AI, CX is at an inflection point. We believe our AI-powered platform is at the forefront of enabling a hyper-personalized experience, continuous engagement, and seamless customer journeys, all while creating a pathway for durable growth. We are energized by the momentum we are seeing with our AI products and believe that the market opportunity ahead is stronger than ever.”
Revenue grew 15% to $264.2M; subscription revenue grew 20% year-over-year 16
“We are pleased to report strong second quarter results, achieving a key milestone with annual revenue run rate exceeding $1 billion, primarily driven by LTM enterprise subscription revenue growing 21% year-over-year. Adjusted EBITDA margin reached 17%, helping drive robust LTM operating cash flow of $126 million. As we look to the remainder of the year, we are reducing our annual revenue guidance by 3.8%, reflecting recent bookings trends and the uncertain economic conditions. We remain confident in our massive market opportunity and are committed to driving balanced growth and profitability. Additionally, we are excited to announce our agreement to acquire Acqueon, which we believe will be a significant step in advancing our AI-powered CX platform and market reach. Also, our latest innovations to our Five9 Genius AI suite, including GenAI Studio and AI Knowledge, further demonstrate our leadership in AI. Our AI solutions are driving tangible business outcomes, enabling some of the world's largest brands to elevate their customer experiences.”
Full-year 2024 revenue guidance reduced to $1.013-$1.017B, citing recent bookings trends and uncertain economic conditions 14
Entered definitive agreement to acquire Acqueon for approximately $167.1M in cash to advance AI-powered CX platform and market reach 13
“We are pleased to report strong first quarter results with subscription revenue growing 20% year-over-year and adjusted EBITDA margin of 15%, helping drive robust LTM operating cash flow of $128 million. Five9 is changing the game for many of the largest brands in the world as we help them reimagine CX with our AI-infused data-centric platform combined with our passionate experts. We are also very excited to share that we signed our largest deal ever, a Fortune 50 financial services company, which is a testament to our continuing success in marching up-market. The market remains massive and underpenetrated, we believe we are a clear market leader, and we see a long runway ahead for durable growth.”
Revenue grew 13% YoY to $247.0M; Annual Dollar-Based Retention Rate fell from 114% to 109% due to macroeconomic headwinds on installed base 11
Gross margin improved to 54% from 52% in Q1 2023 as revenue grew faster than cost of revenue 11
2023 · 12 events
“We are pleased to report strong revenue growth of 17% for full year 2023. This growth continues to be driven by our Enterprise business where subscription revenue grew 25% in 2023. In the fourth quarter, revenue grew 15% year-over-year, and we achieved adjusted EBITDA margin of 20%, which drove a fourth quarter record for GAAP operating cash flow. We continue to strengthen our AI leadership in CX, gaining meaningful traction with our offerings and significantly enhancing our platform throughout 2023. In addition, we are experiencing strong momentum up-market, evidenced by our fourth quarter record in Enterprise bookings, an acceleration in top-of-funnel growth, and pipeline reaching another all-time high. The market remains massive and underpenetrated, and we believe we are well positioned to capitalize on this durable, multi-year opportunity as we focus on further strengthening our platform, marching up-market and expanding internationally.”
Full-year 2023 non-GAAP net income reached $149.9M ($2.05 per diluted share) vs $106.7M ($1.50 per diluted share) in 2022 (9)
Q4 2023 revenue grew 15% YoY to a record $239.1M; full-year 2023 revenue grew 17% to $910.5M (9)
Adjusted EBITDA margin reached 20.2% in Q4 2023, with Q4 GAAP operating cash flow reaching a record $36.5M (9)
“We are pleased to report strong third quarter results with revenue growing 16% year-over-year to a record $230.1 million. This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year. In the third quarter, we achieved adjusted EBITDA margin of 18%, which drove an all-time record for GAAP operating cash flow. We continue to focus on innovation with our industry leading AI and Automation portfolio, where we are seeing unprecedented adoption. We also continue to see strong momentum up-market as our pipeline increased to a record level. We are confident in the market opportunity ahead as we empower enterprises to enhance their customer experience and we continue to execute on product innovation, our march up-market and international expansion.”
Revenue grew 16% YoY to $230.1M in Q3 2023, driven by larger clients and increased sales and marketing activities (7)
Gross margin decreased from 53% to 52% in Q3 2023, as cost of revenue grew faster than revenue (7)
Completed acquisition of Aceyus in August 2023 for approximately $80.6M net of cash acquired (7)
“We are pleased to report strong second quarter results with revenue growing 18% year-over-year to a record $222.9 million. This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year. In the second quarter, we achieved another record for GAAP operating cash flow, as adjusted EBITDA margin reached 19%. We experienced a particularly strong quarter for new logo bookings, demonstrating our strong go-to-market execution. We have been a leader in AI and Automation and will continue to push this industry forward, as AI serves as a tailwind for our business and leads to TAM expansion. We remain strategically focused on enabling enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with our passionate experts.”
Adjusted EBITDA margin reached 19% in Q2 2023, up from prior-year period (6)
Definitive agreement to acquire Aceyus, Inc. for approximately $82M, expected to close by end of Q3 2023 (5)
“We are pleased to report strong first quarter results with revenue growing 20% year-over-year to a record $218.4 million, exceeding our expectations. This growth was driven by the continued strength of our Enterprise business where LTM subscription revenue grew 31% year-over-year. Our investments in international expansion are also paying off as LTM international revenue grew 48% year-over-year. In the first quarter, we achieved another record for GAAP operating cash flow, driven by adjusted EBITDA margin reaching 16%. These financial results demonstrate that we continue to be a leader in delivering on a massive, under-penetrated market opportunity. We continue to be a leader in the industry in AI and Automation, which is becoming front and center in the contact center and CX market, and we are focused on leveraging our unique position to harness its power in a way that will deliver the most value for customers. We had a strong start to the year and are keenly focused on executing against our long-term market opportunity as we take advantage of the growing strategic importance of delivering enhanced customer experience through our intelligent CX platform.”
Non-GAAP net income per diluted share increased to $0.41 from $0.22 in Q1 2022 (4)
Revenue grew 20% YoY to a record $218.4M in Q1 2023, driven by larger clients and increased sales and marketing activities (4)
Adjusted EBITDA margin reached 16.1% in Q1 2023, up from 13.4% in Q1 2022 (4)
Five9 Business Model
What Five9 does and how the company earns its money, written AI-editorially from the original reports alone, without any assessment of our own. NadirAlpha methodology
Five9 is a provider of cloud-based contact center software (CCaaS), offering an integrated platform for customer engagement across voice, digital, and AI-driven channels. Five9 generates revenue primarily through subscription fees for access to its software platform and secondarily through telecom and professional services. Five9 serves enterprise and mid-market customers globally, enabling inbound and outbound contact center operations, workforce management, analytics, and AI-powered automation including virtual and voice agents.
Five9 Stock: Share-Price Drivers
The drivers of Five9 stock from the company's perspective: demand, prices, costs and capacity as the investor relations reports describe them. NadirAlpha methodology
AI offerings are the central growth lever as the business scales toward a stated revenue run rate of $1.2 billion, with quarterly revenue of 312.4 million in 2026-Q2 and growth accelerating (26, 31)
Five9 Genius AI suite launched in FY2025 (27) and Five9 Voice AI Agents introduced in 2026-Q2 (31), building on earlier generative-AI features such as Agentic AI Agents in 2025-Q2 (23)
$100 million total contract value new-customer win via Google Marketplace in 2026-Q2 (31), alongside a joint enterprise customer-experience AI solution with Google Cloud (29)
Revenue of 312.4 million in 2026-Q2 versus 283.3 million in 2025-Q2, with the change flag showing growth accelerating (131, 129)
GAAP operating income of 2 million in 2026-Q2 turned positive from a loss of 1.6 million a year earlier, while adjusted operating income rose to 51.3 million (131)
Acqueon acquisition in August 2024 (27) and Aceyus acquisition in 2023 (27) added conversational-AI and data-integration capabilities
$150 million share repurchase program authorized 2025-11-06 (25) and an accelerated share repurchase with JPMorgan executed in 2025-11 (27)
2025 Reduction in Force Plan (20) followed the 2024 Reduction in Force Plan (20), aligning the cost base with the AI-led model
Sector trend: Demand in the cloud contact-center (CCaaS) sector is shifting toward AI-driven automation and agentic solutions, with Five9's adjusted operating income and free cash flow trending higher and GAAP operating income moving into positive territory (131, 29). Enterprise adoption via hyperscaler marketplaces such as Google Cloud points to broadening demand for AI-enabled customer-experience platforms (31).
Five9 Products & announcements (8/18 active+recent)
What Five9 launched, had approved or announced, from the filings up to Q2 2026, each row with the date of first mention. NadirAlpha methodology
Status: PlannedLaunched
| Product/Line | Since | Status | Source |
|---|---|---|---|
| 2026 | |||
| Joint Enterprise Customer Experience AI Solution with Google Cloud | 2026-03 | 29 | |
| 2025 | |||
| Revenue run rate of $1.2 billion | 2025-12 | 26 | |
| Accelerated Share Repurchase with JPM | 2025-11 | 27 | |
| Agentic AI Agents (2x) | 2025-06 | 31 | |
| AI Trust & Governance | 2025-06 | 23 | |
| Five9 Genius AI suite launch | 2025 | 27 | |
| 2024 | |||
| 2025 Reduction in Force Plan (2x) | 2024-08 | 20 | |
| 2023 | |||
| FedRAMP authorization process (2x) | 2023 | 27 | |
| 2024 | |||
| GenAI Studio launch | 2024-06 | 14 | |
| AI Knowledge feature launch | 2024-06 | 14 | |
| 2029 convertible senior notes issuance | 2024-03 | 27 | |
| 2025 convertible senior notes repurchase | 2024-03 | 18 | |
| Implementation of STIR/SHAKEN caller identification authentication framework | 2024 | 18 | |
| 2023 | |||
| European Research and Development Hub opening (2x) | 2023-01 | 18 | |
| Interactive Virtual Agent (IVA) with Generative AI | 2023 | 10 | |
| Agent Assist | 2023 | 10 | |
| AI Summaries feature | 2023 | 10 | |
| AI Insights product | 2023 | 10 | |
Five9 Transactions & Events (9)
9 transactions and events of Five9 from the original reports, financing measures and management changes are not listed here, cancelled items in grey. NadirAlpha methodology
Acquisitions by Five9
| Transaction / stake | Date | Type | Source |
|---|---|---|---|
| 2026 | |||
| $100 million total contract value new customer win via Google Marketplace | 2026-06 | Completed | 31 |
| 2024 | |||
| Acqueon acquisition | 2024 | Completed | 27 |
| 2023 | |||
| Aceyus acquisition | 2023 | Completed | 27 |
| 2022 | |||
| Russia office closure (2x) | 2022-06 | Completed | 18 |
| Portugal development center establishment (3x) | 2022 | Completed | 22 |
| 2020 | |||
| Acquisition of Virtual Observer | 2020 | Completed | 18 |
| Acquisition of Inference | 2020 | Completed | 18 |
| 2019 | |||
| Acquisition of Whendu LLC | 2019 | Completed | 18 |
Divestitures and exits by Five9
| Transaction / stake | Date | Type | Source |
|---|---|---|---|
| 2023 | |||
| Exit and relocation of Russian operations (2x) | 2023-03 | Divested | 12 |
Five9 Risks (212 since the annual report of 2026-02-20, 370 tracked in total)
Which risks Five9 has named since the annual report, company-specific first, generic standard risks in the expandable part; first mention refers to the document base from 2023. NadirAlpha methodology
Category: GeopoliticsTechnologyCompetitionMacroLegalStrategyRegulatoryCustomersCyberSupply chainPeopleFinancialMarket
| Risk | Category | Last reported |
|---|---|---|
| Five9: first mention in 8-K-EX99.1 earnings release of 2026-08-06 (2026-Q2), source 31 | ||
| Expansion of international operations exposes to macroeconomic and other risks | = | |
| AI solutions may not achieve market acceptance or compete effectively | = | |
| Failure to manage technical operations could cause service outages and customer losses | = | |
| Rapid technological change requires continuous development of new solutions | = | |
| Five9: first mention in 10-Q quarterly report of 2026-08-06 (2026-Q2), source 30 | ||
| Global tariff increases and potential conflicts could adversely impact revenue | = | |
| Five9: first mention in 10-K annual report of 2026-02-20 (FY2025), source 27 | ||
| Shareholder derivative actions filed regarding breach of fiduciary duty and waste of corporate assets; consolidated and stayed May 20, 2026 | 2026-Q2 2026-08-06 30 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-07-31 (2025-Q2), source 23 | ||
| High number of competitors and inability to compete effectively | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-05-01 (2025-Q1), source 21 | ||
| Failure to develop and maintain network of technology solution distributors and resellers | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 10-Q quarterly report of 2025-05-01 (2025-Q1), source 20 | ||
| Securities class action litigation risks and legal fees | 2026-Q2 2026-08-06 31 | |
| Stronger U.S. dollar makes solution more expensive outside U.S. and reduces demand | 2026-Q2 2026-08-06 30 | |
| Five9: first mention in 10-K annual report of 2025-02-21 (FY2024), source 18 | ||
| Unable to attract new customers or expand existing customer subscriptions | 2026-Q2 2026-08-06 31 | |
| Historical growth may not be indicative of future growth, challenges in managing growth | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-02-20 (2024-Q4), source 17 | ||
| Security breaches or cyber-attacks could result in litigation, reputational harm and financial impact | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2024-05-02 (2024-Q1), source 12 | ||
| Reliance on third-party telecommunications and internet service providers | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 10-K annual report of 2024-02-22 (FY2023), source 10 | ||
| Adverse economic conditions, macroeconomic challenges, tariff increases, inflation impact | 2026-Q2 2026-08-06 31 | |
| Unable to attract and retain highly skilled leaders and employees | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2024-02-21 (2023-Q4), source 9 | ||
| Stock price volatility may continue, potentially declining | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 10-Q quarterly report of 2023-08-07 (2023-Q2), source 5 | ||
| May not have sufficient cash to service convertible senior notes | 2026-Q2 2026-08-06 31 | |
| Failure to adequately retain and expand sales force will impede growth | 2026-Q2 2026-08-06 31 | |
| Failure to comply with laws and regulations could harm business | 2026-Q2 2026-08-06 31 | |
| AI technology presents legal and business risks, evolution may create challenges | 2026-Q2 2026-08-06 31 | |
| Use of AI by workforce may present risks to business | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2023-05-04 (2023-Q1), source 4 | ||
| Prior to 2025 history of losses and may be unable to sustain profitability | 2026-Q2 2026-08-06 31 | |
| Existing customers terminate or reduce subscriptions at rates faster than historically | 2026-Q2 2026-08-06 31 | |
| Larger organizations require longer sales and implementation cycles | 2026-Q2 2026-08-06 31 | |
| Acquisitions or being target of strategic transactions could divert management attention | 2026-Q2 2026-08-06 31 | |
| Success depends on maintaining, growing and managing third-party strategic relationships | 2026-Q2 2026-08-06 31 | |
| Five9: first mention in 10-Q quarterly report of 2023-05-04 (2023-Q1), source 3 | ||
| No single customer accounted for more than 10% of total revenue as of June 30, 2026 | 2026-Q2 2026-08-06 30 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2026-04-30 (2026-Q1), source 29 | ||
| Quarterly and annual results may fluctuate significantly. | = | |
| Inability to attract new customers or sell additional services; customer subscription termination or reduction. | = | |
| Impact of adverse economic conditions, inflation, high interest rates, currency fluctuations. | = | |
| Historical growth may not be indicative of future growth; risk of failing to manage growth effectively. | = | |
| May not execute repurchases in full or achieve intended benefits from stock repurchase program. | = | |
| AI technology incorporated may present legal and business risks. | = | |
| Failure to manage technical infrastructure could cause service outages and customer losses. | = | |
| Five9: first mention in 10-Q quarterly report of 2026-04-30 (2026-Q1), source 28 | ||
| Global tariff increases and potential global conflicts may adversely impact revenue and business operations. | = | |
| Company indemnifies customers for intellectual property infringement claims; has received and will likely continue to receive indemnification demands. | = | |
| Five9: first mention in 10-K annual report of 2026-02-20 (FY2025), source 27 | ||
| Acquisitions of other companies may divert management attention and disrupt operations | = | |
| Significant goodwill allocated to acquisitions may require impairment charges | = | |
| May not successfully integrate acquired personnel, operations, products and technologies | = | |
| May be unable to secure additional financing on favorable terms to meet capital needs | = | |
| Accrued 1.7 million contingent liability for state and local taxes on prior periods | = | |
| Section 382/383 ownership changes could limit ability to use $344.1 million federal NOL and $14.3 million federal R&D credit carryforwards. | = | |
| New CEO and other senior leadership changes may not be effectively onboarded or execute strategies | = | |
| Competition for skilled personnel especially executives, engineers and senior sales staff | = | |
| Third parties have claimed and may claim our solution infringes their IP rights | = | |
| FCC rules on CPNI, 911 emergency services, and MLTS could result in fines, restructuring, and higher operating costs. | = | |
| May be unaware of or unable to comply with changing foreign government requirements | = | |
| TCPA and FCC rules restrict calling and texting to wireless phones; evolving legal interpretation | = | |
| Insufficient R&D personnel or resources may cause inability to compete or miss market opportunities | = | |
| Misconfigurations or vulnerabilities in cloud environment could lead to security breaches | = | |
| Techniques to obtain unauthorized access change frequently and are difficult to anticipate | = | |
| Cybersecurity threats and data breach risks could compromise customer data and business operations. | = | |
| Unauthorized access or data loss could harm reputation and cause customers to lose confidence | = | |
| Security breaches or cyber-attacks could result in litigation, regulatory risk, reputation harm, and financial losses. | = | |
| Third parties may use AI or social engineering to fraudulently induce disclosure of information | = | |
| Third-party breaches could harm customer relationships and result in claims for damages | = | |
| If management estimates or judgments prove incorrect, operating results could be adversely affected | = | |
| Acquisition-related costs and liabilities including tax obligations and legal claims | = | |
| Difficulty converting acquired company customers to our solution and contract terms | = | |
| Acquisitions could result in dilutive equity issuances or use of cash and incurrence of debt | = | |
| Classified board, supermajority voting, and Delaware Section 203 could prevent change of control and limit stockholder value realization. | = | |
| Brand promotion activities may not generate sufficient customer awareness or revenue returns | = | |
| Operating expenses subject to foreign currency exchange rate fluctuations | = | |
| Future debt financing could include restrictive covenants limiting capital raising and opportunities | = | |
| Additional equity issuances could cause significant dilution to existing shareholders | = | |
| Material weaknesses in internal control over financial reporting could harm stock price | = | |
| Professional services offerings have negative margins; increased services sales could harm gross margins. | = | |
| Prior to 2025 history of losses; may be unable to sustain profitability despite recent improvements. | = | |
| Non-standard contract terms requiring revenue deferral could extend sales cycles | = | |
| Potential acquisition of our company could divert management attention and incur costs | = | |
| May not successfully replace license revenue decreases with AI solution revenue as contact center interactions shift to AI. | = | |
| Customers may fail to pay or comply with agreement terms; bankruptcy or financial difficulties exacerbate risk. | = | |
| Customers rely on ISP access; network prioritization by ISPs could degrade solution performance | = | |
| Service disruption from telecom providers could cause loss of customers and reputation harm | = | |
| Delays caused by switching telecom providers could materially increase costs and harm relationships | = | |
| Discontinuation of securities analyst coverage could reduce visibility and negatively impact stock price. | = | |
| War, terrorism, and responses could disrupt operations and harm industry conditions beyond company control. | = | |
| Installed base business experiencing macroeconomic challenges affecting growth | = | |
| ISP prioritization of affiliated traffic could impair or degrade use of solution and increase costs | = | |
| First half revenues lower than second half (51-52% in H2) due to retail, healthcare, education seasonality. | = | |
| Hiring from competitors may result in legal disputes over breached obligations | = | |
| Growth may make it difficult to maintain corporate culture with geographically distributed workforce | = | |
| Loss of key personnel could adversely affect business and operations. | = | |
| Low or declining stock price may harm ability to attract and retain qualified personnel | = | |
| Lack of remote work flexibility may increase employee attrition to competitors | = | |
| Customer indemnification for IP claims could result in substantial payments and disputes | = | |
| Legal standards for IP protection in other countries are uncertain and afford little protection | = | |
| Litigation to protect IP rights is costly and could result in loss of intellectual property | = | |
| Inability to negotiate acceptable license terms could force cessation of certain technologies | = | |
| May not obtain further patents; competitors could design around patented technology | = | |
| Longer sales cycles for larger organizations could reduce predictability and fluctuate results | = | |
| May not be able to negotiate acceptable licenses for patented technology required for solution | = | |
| Inability to maintain third-party software licenses could result in increased costs or service reduction | = | |
| FCC 2024 ruling subjects AI-generated voice calls to TCPA regulation | = | |
| CALEA requires assistance to law enforcement in undertaking electronic surveillance | = | |
| Inability to verify call authenticity could cause carriers to block customer calls | = | |
| May face conflicting regulatory requirements across different jurisdictions | = | |
| Fluctuations in USD and foreign currencies impact pricing and operating costs | = | |
| Customers could hold us liable for TCPA violations or reduce use of solution | = | |
| GDPR, CCPA, state privacy laws, and AI regulations increase compliance costs and exposure to substantial fines. | = | |
| Multiple jurisdictions (Brazil LGPD, Japan APPI, India DPDP, China PIP) impose comparable or stricter data protection requirements. | = | |
| Employees, contractors or partners in foreign markets may violate compliance laws and policies | = | |
| Enhanced 911 rules require ensuring users can directly dial 911 with dispatchable location | = | |
| Must pay annual FCC regulatory fees based on interstate and international revenues | = | |
| Must comply with FCPA, UK Bribery Act and other anti-corruption laws; risk of non-compliance | = | |
| International markets feature new competitors and laws favoring local competitors | = | |
| Business subject to various federal, state, local and foreign regulatory agencies | = | |
| Weaker intellectual property protection in many countries; higher risk of misappropriation | = | |
| Must localize solution including translation increasing costs and potentially delaying market entry | = | |
| Different regulatory and taxation requirements by country; frequently changing | = | |
| Growth in international sales could result in additional foreign sales tax obligations | = | |
| Must comply with export controls, tariffs, trade barriers, economic sanctions on foreign sales | = | |
| OECD Pillar 2 global minimum tax of 15% effective 2024 may impact tax rate | = | |
| Noncompliance could result in investigations, fines, damages, penalties or injunctions | = | |
| May discover compliance requirements after providing services; subject to retroactive taxes | = | |
| Misidentification or blocking of legitimate customer calls could harm customer relationships | = | |
| FCC robocall prevention measures complex, continue to change and increase compliance costs | = | |
| May be subject to audit and additional liability for taxes, fees and penalties above accruals | = | |
| SMS comprises small revenue but carrier blocking makes future availability uncertain | = | |
| Implementation of STIR/SHAKEN caller ID framework complex; non-compliance risk to voice service | = | |
| New legislation or regulatory changes could increase tax liabilities or collection obligations | = | |
| FTC, FCC, state AGs or private litigants can enforce TCPA violations with damages and fees | = | |
| Unresolved dispute with FCC regarding USF contributions for 2003-2007 period | = | |
| Ongoing USF contribution obligations may decrease price advantage over competitors | = | |
| Must make significant investments in AI-based capabilities with high compute and maintenance costs | = | |
| Competitors offering fully AI-based solutions may achieve higher market acceptance | = | |
| Cost to comply with new AI laws and regulations could significantly increase operating expenses | = | |
| AI-generated outputs may be inaccurate, biased or infringing; regulatory environment evolving | = | |
| Competition for specialized AI personnel is intense; disruption or failure in AI systems possible | = | |
| AI technologies are complex, rapidly evolving; new legal and regulatory scrutiny possible | = | |
| Billing system may experience errors or improperly calculate fees and taxes | = | |
| Need to make additional infrastructure investments as customer base and usage grow | = | |
| Customers could incorrectly implement or inadvertently misuse solution harming reputation | = | |
| Data center owners have no obligation to renew agreements on reasonable terms | = | |
| Data centers subject to earthquakes, floods, fires, hurricanes, cyber-attacks, terrorism | = | |
| Failure or downtime in data center facilities could affect significant percentage of customers | = | |
| Failure to comply with open source license terms could require release of proprietary source code | = | |
| If technical operations infrastructure fails, customers may experience outages, delays, or seek damages. | = | |
| Contact center market subject to rapid technological change and new feature requirements | = | |
| Third-party providers could alter products so solution no longer integrates or deny access | = | |
| Reliance on third-party software licenses; inability to maintain could impair functionality | = | |
| Undetected errors in third-party software could prevent deployment or impair functionality | = | |
| Workforce use of AI may violate third-party IP rights or open source licenses | = | |
| Our acquisitions expose us to new competitors in markets served by acquired businesses | = | |
| Competitors may develop and market AI features faster and more successfully than our company | = | |
| As AI solutions perform more interactions, decreased license revenue may not be offset by AI solution revenue. | = | |
| Competition from Genesys, NICE, smaller providers like Content Guru and Talkdesk | = | |
| High number of competitors continuing to increase in contact center market | = | |
| Competitors have greater resources, better brand recognition, larger marketing budgets and installed bases | = | |
| Competing against large legacy vendors like Avaya and Cisco supplementing on-premises with cloud offerings | = | |
| Competitive pressures may require price decreases, including shift from agent-based to interaction-based pricing | = | |
| Failure to effectively develop and maintain reseller network could materially harm revenues. | = | |
| Amazon, Twilio, Microsoft introducing contact center solutions for developer-built systems | = | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2026-02-19 (2025-Q4), source 26 | ||
| Impact of Russia-Ukraine conflict and global conflicts on business operations | = | |
| Inability to replace subscription revenue decreases with AI revenue may harm results | = | |
| Fluctuations in currency rates may impact international operations results | = | |
| Continued inflation and high interest rates may continue to harm business | = | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-11-06 (2025-Q3), source 25 | ||
| May not execute repurchases in full or achieve intended benefits | 2025-Q4 2026-02-19 26 | |
| Five9: first mention in 10-Q quarterly report of 2025-11-06 (2025-Q3), source 24 | ||
| Related shareholder derivative action filed March 18, 2025, alleging breach of fiduciary duty and waste of corporate assets | = | |
| 2029 convertible senior notes subject to interest rate and market value risk | FY2025 2026-02-20 27 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-07-31 (2025-Q2), source 23 | ||
| Failure to manage technical operations could cause service outages and claims | 2025-Q4 2026-02-19 26 | |
| Five9: first mention in 10-Q quarterly report of 2025-07-31 (2025-Q2), source 22 | ||
| Related shareholder derivative action filed March 2025 alleging fiduciary duty breach | = | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-05-01 (2025-Q1), source 21 | ||
| Substantial amount of debt including 747.5 million in convertible notes due March 2029 | FY2025 2026-02-20 27 | |
| Prior to 2025 had history of losses; risk of inability to sustain profitability. | 2026-Q1 2026-04-30 29 | |
| Five9: first mention in 10-Q quarterly report of 2025-05-01 (2025-Q1), source 20 | ||
| Shareholder derivative actions filed March 18 and February 27, 2026 in Northern District of California, and March 24, 2026 in Delaware; two California actions consolidated. | 2026-Q1 2026-04-30 28 | |
| Five9: first mention in 10-K annual report of 2025-02-21 (FY2024), source 18 | ||
| Undetected errors or defects may cause solution failure or performance problems | FY2025 2026-02-20 27 | |
| Longer sales and implementation cycles for larger organizations may delay or prevent sales. | 2026-Q1 2026-04-30 29 | |
| Conversion of 2029 notes could dilute existing stockholders; capped call transactions may negatively affect common stock price. | FY2025 2026-02-20 27 | |
| Customer subscription termination or reduction may harm revenues and margins | 2025-Q4 2026-02-19 26 | |
| Failure to retain and expand direct sales force would impede growth; training new reps takes months to become productive. | FY2025 2026-02-20 27 | |
| Privacy and data protection laws complex and expensive to comply with; may require data localization | FY2025 2026-02-20 27 | |
| Success depends on strategic relationships with CRM providers, system integrators, and resellers; competitors may influence partners. | FY2025 2026-02-20 27 | |
| Service interruptions from infrastructure changes, human errors, viruses, security attacks or DoS | FY2025 2026-02-20 27 | |
| Reliance on third-party telecom providers for services; little control over their performance | FY2025 2026-02-20 27 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2025-02-20 (2024-Q4), source 17 | ||
| Continued macroeconomic headwinds, tariff increases, inflation, and global conflicts negatively impact customer demand and spending. | FY2025 2026-02-20 27 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2024-08-08 (2024-Q2), source 14 | ||
| May not have sufficient cash to service convertible senior notes if required. | 2026-Q1 2026-04-30 29 | |
| Difficulty hiring and retaining employees with appropriate qualifications | FY2025 2026-02-20 27 | |
| Five9: first mention in 10-K annual report of 2024-02-22 (FY2023), source 10 | ||
| Accrued 0.1 million in interest for disputed USF assessment period 2003-2007 | FY2025 2026-02-20 27 | |
| Indemnity provisions in customer and partnership agreements expose us to substantial liability | FY2025 2026-02-20 27 | |
| Reliance on third-party telecommunications and internet service providers for customer connectivity. | 2026-Q1 2026-04-30 29 | |
| Failure to comply with laws and regulations could harm business. | 2026-Q1 2026-04-30 29 | |
| High number of competitors with increasing competition; risk of ineffective competition. | 2026-Q1 2026-04-30 29 | |
| IP litigation and indemnification obligations could result in substantial liabilities. | FY2025 2026-02-20 27 | |
| May face third-party infringement claims as number of competitors grows and functionality overlaps. | FY2025 2026-02-20 27 | |
| Changes in accounting standards could cause adverse fluctuations in reported results | FY2025 2026-02-20 27 | |
| Non-compliance with FCC rules could result in enforcement actions, fines, license loss | FY2025 2026-02-20 27 | |
| GDPR can trigger €20 million or 4% annual turnover fines; data transfer restrictions may require EU operations establishment. | FY2025 2026-02-20 27 | |
| Open source software integration poses risks of IP infringement claims by third parties | FY2025 2026-02-20 27 | |
| Little control over public cloud providers; disruption could delay or disrupt services | FY2025 2026-02-20 27 | |
| CRM vendors increasingly offering AI contact center solutions competing with providers | FY2025 2026-02-20 27 | |
| Internet advertising effectiveness varies and costs may increase due to search engine competition | FY2025 2026-02-20 27 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2024-02-21 (2023-Q4), source 9 | ||
| Failure to develop and maintain network of technology solution distributors and resellers. | 2026-Q1 2026-04-30 29 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2023-11-02 (2023-Q3), source 8 | ||
| Significant percentage of revenue from existing customers; downturns in new sales difficult to discern. | 2026-Q1 2026-04-30 29 | |
| AI technology incorporated may present new legal and business risks; evolving regulations like EU AI Act may impact operations. | FY2025 2026-02-20 27 | |
| Five9: first mention in 10-Q quarterly report of 2023-11-02 (2023-Q3), source 7 | ||
| Use of AI by workforce may present risks to business. | 2026-Q1 2026-04-30 29 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2023-08-07 (2023-Q2), source 6 | ||
| Security breaches and cybersecurity incidents could result in litigation and reputational harm. | 2026-Q1 2026-04-30 29 | |
| Continued macroeconomic challenges including inflation, consumer spending uncertainty, high interest rates, and currency fluctuations may harm business. | 2026-Q1 2026-04-30 28 | |
| Relies on third-party telecommunications providers; service failures could cause customer losses and liability claims. | FY2025 2026-02-20 27 | |
| Five9: first mention in 10-Q quarterly report of 2023-08-07 (2023-Q2), source 5 | ||
| May not be able to secure additional financing on favorable terms. | 2026-Q1 2026-04-30 29 | |
| International operations expansion exposes to significant macroeconomic and other risks. | 2026-Q1 2026-04-30 29 | |
| Further development of AI solutions may not succeed or achieve market acceptance. | 2026-Q1 2026-04-30 29 | |
| Further development of AI solutions may not be successful and could result in reputational harm. | FY2025 2026-02-20 27 | |
| Workforce use of AI tools poses risks to intellectual property and data protection | FY2025 2026-02-20 27 | |
| New entrants, cloud migration by legacy vendors, and AI solution advancement intensify contact center market competition. | FY2025 2026-02-20 27 | |
| Security breaches could result in litigation and regulatory risk | 2025-Q3 2025-11-06 24 | |
| Five9: first mention in 8-K-EX99.1 earnings release of 2023-05-04 (2023-Q1), source 4 | ||
| $747.5 million principal of 2029 convertible senior notes outstanding, maturing March 15, 2029 at 1.00% fixed interest. | 2026-Q1 2026-04-30 28 | |
| Contact center software market subject to rapid technological change requiring incremental new solutions. | 2026-Q1 2026-04-30 29 | |
| Security breaches or cybersecurity incidents could result in litigation | 2025-Q4 2026-02-19 26 | |
| Subject to complex telecommunications regulations including TCPA, CALEA, Enhanced 911, USF contributions, GDPR compliance. | FY2025 2026-02-20 27 | |
| Five9: first mention in 10-Q quarterly report of 2023-05-04 (2023-Q1), source 3 | ||
| Future liquidity depends on revenue growth, market acceptance, customer retention, and financing availability in challenging economic environment. | 2026-Q1 2026-04-30 28 | |
| U.S. dollar strength increases solution cost abroad; weaker dollar opposite effect | FY2025 2026-02-20 27 | |
Five9 Reported KPIs (as disclosed) (183)
Figures Five9 discloses itself in addition to the standard financials, such as order intake, recurring revenue or unit counts, as reported and with no calculation of our own. NadirAlpha methodology
| KPI | Value / change | Source |
|---|---|---|
| Five9, published 2026-08-06, period 2026-Q2 | ||
| LTM subscription dollar-based retention rate | 107% | 31 |
| LTM subscription and telecom dollar-based retention rate | 106% | 31 |
| GAAP operating cash flow | 42.1 million | 31 |
| Annual Dollar-Based Retention Rate (Subscription plus Telecom Revenue) | 106% | 30 |
| Annual Dollar-Based Retention Rate (Subscription Revenue) | 107% | 30 |
| Five9, published 2026-04-30, period 2026-Q1 | ||
| working capital | 782.6 million | 28 |
| marketable investments | 450.9 million | 28 |
| customers | over 3,000 | 28 |
| cash and equivalents | 273.0 million | 28 |
| LTM subscription dollar-based retention rate | 107% | 29 |
| LTM subscription and telecom dollar-based retention rate | 105% | 29 |
| Annual Dollar-Based Retention Rate (Subscription plus Telecom Revenue) | 105% | 28 |
| Annual Dollar-Based Retention Rate (Subscription Revenue) | 107% | 28 |
| Five9, published 2026-02-20, period FY2025 | ||
| women executive leadership team | 13% | 27 |
| women Board of Directors | 30% | 27 |
| second half year revenue percentage | 51% | 27 |
| second half year revenue percentage | 52% | 27 |
| second half year revenue percentage | 52% | 27 |
| patent expiration dates range | 2030 to 2044 | 27 |
| international trademark registrations | 27 | 27 |
| international trademark applications pending | 2 | 27 |
| international patents issued | 5 | 27 |
| international patent applications pending | 3 | 27 |
| ethnic minorities executive leadership team | 38% | 27 |
| ethnic minorities Board of Directors | 50% | 27 |
| customers | more than 3,000 organizations | 27 |
| accumulated deficit | $378.2 million | 27 |
| U.S. trademarks registered | 9 | 27 |
| U.S. trademark applications pending | 2 | 27 |
| U.S. patents issued | 26 | 27 |
| U.S. patent applications pending | 4 | 27 |
| U.S. copyrights registered | 1 | 27 |
| Annual Dollar-Based Retention Rate (prior year) | 108% | 27 |
| Annual Dollar-Based Retention Rate | 105% | 27 |
| Five9, published 2025-11-06, period 2025-Q3 | ||
| working capital | 743.7 million | 24 |
| stock options outstanding | 661 | 24 |
| remaining performance obligations | 1,121.2 million | 24 |
| property and equipment, net Sep | 164,305 | 24 |
| property and equipment, net Dec | 144,888 | 24 |
| operating lease obligations | 51.3 million | 24 |
| marketable investments | 482.7 million | 24 |
| hosting and telecommunication usage services obligations | 12.4 million | 24 |
| gross margin | 54.9% | 24 |
| gross margin | 53.9% | 24 |
| gross margin | 54.9% | 24 |
| gross margin | 53.5% | 24 |
| finance lease obligations | 17.8 million | 24 |
| convertible senior notes 2029 principal | 747,500 | 24 |
| convertible senior notes 2029 net carrying amount sep | 734,553 | 24 |
| convertible senior notes 2029 net carrying amount dec | 731,855 | 24 |
| common stock issued outstanding sep | 78,214,059 | 24 |
| common stock issued outstanding dec | 75,807,505 | 24 |
| cloud services and software maintenance commitments | 20.4 million | 24 |
| cash and marketable securities total | 676.2 million | 24 |
| cash and cash equivalents sep | 193,409 | 24 |
| cash and cash equivalents dec | 362,546 | 24 |
| cash and cash equivalents | 193.4 million | 24 |
| RSUs outstanding | 6,451 | 24 |
| Operating Cash Flow | 59.2 million | 25 |
| GAAP Gross Margin | 55.0% | 25 |
| Enterprise AI Revenue Growth | 41% | 25 |
| Annual Dollar-Based Retention Rate (prior year) | 108% | 24 |
| Annual Dollar-Based Retention Rate | 107% | 24 |
| Adjusted Gross Margin | 62.8% | 25 |
| Adjusted EBITDA Margin | 25.1% | 25 |
| 2029 convertible senior notes principal | 747.5 million | 24 |
| 2029 convertible senior notes net proceeds | 728.8 million | 24 |
| Five9, published 2025-07-31, period 2025-Q2 | ||
| Working capital June 30 | 692.6 million | 22 |
| Subscription revenue growth | 16% | 23 |
| Subscription and related usage revenue pct 6M | 93% | 22 |
| Subscription and related usage revenue pct 6M | 92% | 22 |
| Subscription and related usage revenue pct 3M | 93% | 22 |
| Subscription and related usage revenue pct 3M | 91% | 22 |
| Revenue | 283.3 million | 22 |
| Operating lease obligations June 30 | 51.3 million | 22 |
| Operating cash flow 6M | 83.4 million | 22 |
| Operating cash flow 6M | 52.2 million | 22 |
| Operating cash flow | 35.1 million | 23 |
| Number of customers | over 3,000 | 22 |
| Net loss 6M | -19.9 million | 22 |
| Net loss 3M | -12.8 million | 22 |
| Net income 6M | 1.7 million | 22 |
| Net income 3M | 1.2 million | 22 |
| Marketable investments June 30 | 430.4 million | 22 |
| Interest rate 2029 notes | 1.00% | 22 |
| Hosting and telecom obligations June 30 | 12.0 million | 22 |
| Gross profit 6M | 309.1 million | 22 |
| Gross profit 3M | 155.4 million | 22 |
| Gross margin pct 6M | 55% | 22 |
| Gross margin pct 6M | 53% | 22 |
| Gross margin pct 3M | 55% | 22 |
| Gross margin pct 3M | 53% | 22 |
| Finance lease obligations June 30 | 20.4 million | 22 |
| FX exposure 6M 2025 10pct change | 5.8 million | 22 |
| Enterprise AI percentage of Enterprise subscription revenue | 10% | 23 |
| Enterprise AI bookings | more than tripled year-over-year | 23 |
| Enterprise AI Revenue Growth | 42% | 23 |
| Convertible senior notes 2029 principal | 747.5 million | 22 |
| Cloud services commitments June 30 | 25.5 million | 22 |
| Cash and cash equivalents June 30 | 205.5 million | 22 |
| Annual Dollar Based Retention Rate | 108% | 22 |
| Five9, published 2025-05-01, period 2025-Q1 | ||
| Working Capital | $648.6 million | 20 |
| Total Convertible Senior Notes Outstanding | $1,181.9 million | 20 |
| Subscription revenue growth | 14% | 21 |
| Operating cash flow | $48.4 million | 21 |
| Operating Lease Obligations | $50.7 million | 20 |
| Marketable Investments | $671.4 million | 20 |
| Hosting and Telecommunication Services Obligations | $13.5 million | 20 |
| Finance Lease Obligations | $22.9 million | 20 |
| Convertible Senior Notes 2029 Outstanding | $747.5 million | 20 |
| Convertible Senior Notes 2025 Outstanding | $434.4 million | 20 |
| Cloud Services and Software Commitments | $29.5 million | 20 |
| Cash and Marketable Securities | $1,041.7 million | 20 |
| Cash and Cash Equivalents | $370.3 million | 20 |
| Annual Dollar Based Retention Rate | 107% | 20 |
| Five9, published 2025-02-21, period FY2024 | ||
| Number of customers | more than 3,000 | 18 |
| Contingent Liability for State and Local Taxes | 1.1 million | 18 |
| Annual Dollar-Based Retention Rate | 108% | 18 |
| Annual Dollar Based Retention Rate | 108% | 18 |
| Accumulated Deficit | -417.6 million | 18 |
| Accrued Interest on Disputed USF Assessments | 0.1 million | 18 |
| Five9, published 2025-02-20, period 2024-Q4 | ||
| Total Revenue Growth Q4 | 17% | 17 |
| Total Revenue Growth | 14% | 17 |
| Subscription Revenue Growth Q4 | 19% | 17 |
| Enterprise AI Revenue Growth YoY Q4 | 46% | 17 |
| Five9, published 2024-11-07, period 2024-Q3 | ||
| Subscription Revenue Growth | 20% | 16 |
| Operating Cash Flow | 41 million | 16 |
| Annual Dollar-Based Retention Rate | 108% | 15 |
| Five9, published 2024-08-08, period 2024-Q2 | ||
| LTM Operating Cash Flow | $126 million | 14 |
| LTM Enterprise Subscription Revenue Growth | 21% | 14 |
| Annual Revenue Run Rate | $1 billion | 14 |
| Annual Dollar Based Retention Rate | 108% | 13 |
| Five9, published 2024-05-02, period 2024-Q1 | ||
| working capital | $1,105.8 million | 11 |
| operating lease obligations | $48.5 million | 11 |
| marketable investments | $843.2 million | 11 |
| Hosting and Telecommunication Obligations | $13.6 million | 11 |
| finance lease obligations | $4.5 million | 11 |
| Cloud Services and Software Commitments | $89.2 million | 11 |
| Cash and Marketable Securities | $1,083.4 million | 11 |
| cash and cash equivalents | $240.2 million | 11 |
| Aggregate Convertible Notes Principal | $1,181.9 million | 11 |
| Subscription revenue growth | 20% | 12 |
| Remaining Performance Obligations | 1,048.6 million | 11 |
| LTM Operating Cash Flow | $128 million | 12 |
| Deferred contract acquisition costs (non-current) | 148,408 | 11 |
| Deferred contract acquisition costs (current) | 67,169 | 11 |
| Annual Dollar Based Retention Rate Prior Year | 114% | 11 |
| Annual Dollar Based Retention Rate | 109% | 11 |
| 2029 convertible senior notes outstanding | $747.5 million | 11 |
| 2025 convertible senior notes outstanding | $434.4 million | 11 |
| Five9, published 2024-02-22, period FY2023 | ||
| Clients | more than 3,000 | 10 |
| accumulated deficit | -404.9 million | 10 |
| Annual Dollar-Based Retention Rate | 110% | 10 |
| Annual Dollar Based Retention Rate | 110% | 10 |
| Five9, published 2024-02-21, period 2023-Q4 | ||
| GAAP operating cash flow | 36.5 million | 9 |
| GAAP operating cash flow | 128.8 million | 9 |
| Enterprise subscription revenue growth | 25% | 9 |
| Five9, published 2023-11-02, period 2023-Q3 | ||
| LTM Enterprise Subscription Revenue Growth | 28% | 8 |
| GAAP Operating Cash Flow | 37.0 million | 8 |
| Annual Dollar-Based Retention Rate | 110% | 7 |
| Five9, published 2023-08-07, period 2023-Q2 | ||
| working capital | $683.0 million | 5 |
| Total cash and marketable securities | $744.9 million | 5 |
| Short-term marketable investments | $464.2 million | 5 |
| operating lease obligations | $57.4 million | 5 |
| Long-term marketable investments | $85.1 million | 5 |
| finance lease obligations | $2.3 million | 5 |
| Convertible senior notes 2025 outstanding | $747.5 million | 5 |
| Co-location hosting and telecommunication obligations | $16.3 million | 5 |
| cloud services and software maintenance commitments | $78.2 million | 5 |
| cash and cash equivalents | $195.6 million | 5 |
| Remaining performance obligations (total transaction price allocated to contracts with original duration of greater than one year) | 1,042.2 million | 5 |
| Remaining performance obligations (expected recognition over next | approximately three-fourths of the remaining performance obligations | 5 |
| LTM Enterprise Subscription Revenue Growth | 28% | 6 |
| GAAP Operating Cash Flow | 21.9 million | 6 |
| Annual Dollar Based Retention Rate Prior Year | 118% | 5 |
| Annual Dollar Based Retention Rate | 112% | 5 |
| Five9, published 2023-05-04, period 2023-Q1 | ||
| Prior Year Annual Dollar-Based Retention Rate | 120% | 3 |
| LTM International Revenue Growth | 48% | 4 |
| LTM Enterprise Subscription Revenue Growth | 31% | 4 |
| GAAP gross margin | 52.0% | 4 |
| Annual Dollar-Based Retention Rate | 114% | 3 |
| Adjusted gross margin | 60.4% | 4 |
| Adjusted EBITDA as % of revenue | 16.1% | 4 |
Five9 Development
How Five9 has developed since 2023: one paragraph per period on revenue, earnings, cash flow and drivers, most recent period first, grouped by year. NadirAlpha methodology
FY2026: Five9
Five9 generated revenue of USD 305.3 million in Q1 2026 and USD 312.4 million in Q2 2026, representing year-over-year growth of 9% and 10% respectively, driven by larger customers and increased sales and marketing activity 29 31. Subscription revenue grew 13% year-over-year in Q1 and 14% in Q2 29 31, while the annual dollar-based retention rate (subscription only) declined to 107% as of June 30, 2026 from 109% in the prior year period 30. GAAP net income was USD 18.4 million in Q1 and USD 3.4 million in Q2, compared to $0.6 million and $1.2 million in the respective prior year quarters 29 30. Gross margin contracted to 53% in Q2 2026 from 55% in the prior year period 30, while adjusted EBITDA reached 24.4% of revenue in Q1 and 22.4% in Q2 29 31. Five9 launched its Voice AI Agents product, secured an approximately $100 million total contract value customer win, and joined the S&P SmallCap 600 index in August 2026 31.
FY2025: Five9
Five9's FY2025 total revenue grew 10% year-over-year to a record $1,149.1 million from $1,041.9 million in 2024, driven by expansion with larger customers and increased brand awareness 26 27. GAAP net income turned positive for the full year at $39.4 million compared to a net loss of $(12.8) million in FY2024, primarily reflecting disciplined expense management including reduced stock-based compensation costs 26 27. Adjusted EBITDA increased to $269.7 million (23.5% of revenue) from $196.0 million (18.8% of revenue) in 2024, with the exit-rate Adjusted EBITDA margin reaching 26% in Q4 2025 26. Enterprise AI revenue accelerated through the year, reaching 50% year-over-year growth in Q4 2025 and representing a growing share of Enterprise subscription revenue 26 23. The Annual Dollar-Based Retention Rate declined to 105% at December 31, 2025 from 108% in 2024, reflecting macroeconomic headwinds and single large customer ramp timing 27.
FY2024: Five9
Five9 reported full-year 2024 revenue of $1,041.9 million, up 14% from $910.5 million in 2023, driven by larger clients and increased sales and marketing activities 18. GAAP net loss narrowed to $12.8 million from $81.8 million in 2023, while gross margin expanded to 54% from 52% as subscription and related revenues grew faster than cost of revenue 18. Revenue growth accelerated from 13% year-over-year in Q1-Q2 to 15% in Q3 and 17% in Q4 2024, with subscription revenue growing 20% year-over-year in both Q3 and Q4 15 17. Five9 completed the acquisition of Acqueon Inc. for $167.2 million in cash during Q3 2024, and in March 2024 executed a debt refinancing by issuing $747.5 million in 2029 convertible notes while repurchasing $313.1 million of its 2025 convertible notes 18. The Annual Dollar-Based Retention Rate declined from 114% at the start of 2024 to 108% by year-end, reflecting macroeconomic headwinds on the installed base 18.
FY2023: Five9
Five9 reported full-year 2023 revenue of $910.5 million, a 17% increase from $778.8 million in 2022, driven primarily by growth in larger enterprise clients and increased sales and marketing activities, with enterprise subscription revenue growing 25% year-over-year (9, 10). Revenue growth decelerated each quarter from 20% in Q1 to 15% in Q4 2023 (3, 9). Five9 recorded a GAAP net loss of $81.8 million in 2023, improving from a $94.7 million loss in 2022, while non-GAAP net income reached $149.9 million, or $2.05 per diluted share, versus $106.7 million in 2022 (9, 10). GAAP operating cash flow increased to $128.8 million in 2023 compared to $88.9 million in 2022 (9). The Annual Dollar-Based Retention Rate declined to 110% at year-end 2023 from 115% in 2022 due to macroeconomic headwinds, and Five9 completed the acquisition of Aceyus in August 2023 for approximately $80.6 million net of cash acquired (10, 7).
Glossary
- Revenue: Revenue from contracts with customers, net of sales deductions, as the company itself reports it; not total output, gross revenue, GMV or order intake.
- Op. income: The operating line of the income statement; EBIT only as a marked fallback, never pre-tax or ordinary income.
- Op. income (adj.): Adjusted operating income, verbatim and company-defined (non-GAAP), never derived.
- EBITDA (adj.): Adjusted EBITDA, verbatim and company-defined (non-GAAP), never derived.
- Net income: Net income attributable to the shareholders of the parent, after discontinued operations; not the result including minority interests, not comprehensive income.
- EPS: Diluted earnings per share attributable to the shareholders of the parent; a printed figure always beats a calculated one, calculated values are marked.
- EPS adj.: Adjusted earnings per share, verbatim and company-defined (non-GAAP).
- FCF: Free cash flow = operating cash flow minus capital expenditure on property, plant and equipment; the company's own free cash flow figure is shown separately.
- OCF: Cash flow from operating activities as reported; IFRS companies may show interest paid in financing cash flow, so the figure is not always comparable.
- Cash: Cash and cash equivalents, without securities unless the company reports them as part of the position.
- Net Debt: Net debt = financial debt excluding lease liabilities minus cash at the same reporting date; the company's own net position may differ.
- *: derived, the formula is in the hover
- ≈: calculated, approximation
- ~: uncertain; the value stays visible, verdicts do not use it
- °: repaired by a targeted query against the document, or curated with documentary evidence
- EBIT: EBIT as a fallback: the income statement carries no operating line
- basic: basic earnings per share as a fallback when diluted is missing
Sources: quarterly reports, annual reports and investor relations documents
All original documents NadirAlpha used for this report on Five9 stock: quarterly and annual reports, earnings releases and investor relations documents, sorted by publication, the document type is the link. NadirAlpha methodology
Older sources (+11)
| # | Document type | Published |
|---|---|---|
| #202 | 10-K annual report | 2016-05-10 |
| #201 | 10-Q quarterly report | 2016-08-04 |
| #204 | 10-K annual report | 2017-02-28 |
| #203 | 10-Q quarterly report | 2017-08-03 |
| #206 | 10-K annual report | 2018-03-01 |
| #205 | 10-Q quarterly report | 2018-08-06 |
| #208 | 10-K annual report | 2019-02-25 |
| #207 | 10-Q quarterly report | 2019-07-31 |
| #210 | 10-K annual report | 2020-02-27 |
| #209 | 10-Q quarterly report | 2020-08-03 |
| #211 | 10-Q quarterly report | 2021-07-27 |
Five9 Stock FAQ
Is there a management forecast (guidance) for FY2026?
Yes. Management has issued targets for FY2026, including Revenue. The guidance tracking chapter shows all targets and checks them against the actuals reported later; neutral, with no estimate of our own.
Which additional key figures does Five9 report?
As reported for Q2 2026: LTM subscription dollar-based retention rate, LTM subscription and telecom dollar-based retention rate, Annual Dollar-Based Retention Rate (Subscription Revenue), GAAP operating cash flow. The chapter Reported KPIs lists every value with its source.
Where can I find the official investor relations documents of Five9?
NadirAlpha links all 42 original filings used (SEC filings) in the sources chapter: earnings release, quarterly report, annual report, each with type, publication date and a direct link; every figure in the report carries a source number.